AutoNation INFINITI Tustin

My car issue is not completely resolved. Also, car was dirty inside when I picked up. Service report was not received on day car was picked up. dirty inside when I picked up. Service report was not received on day car was picked up. More

People were nice and helpful, also very well informed salesperson work at this dealership, thumps up salesperson work at this dealership, thumps up More

My 2012 M37 has a long term parasite battery drain problem. If not driven for 5 or 6 days it will not start, and has to be jump started. For 4 days they kept my car, while insisting that nothing was w problem. If not driven for 5 or 6 days it will not start, and has to be jump started. For 4 days they kept my car, while insisting that nothing was wrong because the battery tested ok. I repeated the problem and suggested how to find the fault, including checking existing Infiniti service bulletins related to this. I was told that testing the electrical system would cost $1000.00. I have purchased 2 Infinitis from this dealership and enjoyed excellent service for 19 years, but now will have to find a real service department to have my car repaired. More

I was very pleased with the service. I was greeted upon immediate arrival. The estimate of the time it would take to do the work was completed before the expected time. The service tech was absolutely wond immediate arrival. The estimate of the time it would take to do the work was completed before the expected time. The service tech was absolutely wonderful and friendly. The facility was clean and safety precautions were being practiced amongst all staff. Patrons not so much 😷 wearing. Overall I was very happy with my visit and will return. More

Auto Nation Infinity from Tustin has truly been an Amazing dearlership! Going the Extra Mile. Amazing dearlership! Going the Extra Mile. More

Frank has been my Service Advisor for 3 yrs, he is exceptional in customer service, cares about his clients, and has tremendous integrity! Frank continue being excellent in your job! Please give this exceptional in customer service, cares about his clients, and has tremendous integrity! Frank continue being excellent in your job! Please give this man a big fat raise so he doesn’t go anywhere! More

Great team synergy at this dealership! Abdul is amazing! He is the best! Very knowledgeable and passionate about his craft! He is the best! Very knowledgeable and passionate about his craft! More

Nice people to work with. But we had to 3 hours to pay cash for a car. cash for a car. More

I had an amazing and wonderful experience with this Dealership , they are awesome and knowledgeable Dealership , they are awesome and knowledgeable More

This dealership never cease to amaze me! I received one of the best services I've ever had from a salesperson. (SKIP TO SECOND PARAGRAPH FOR EXPERIENCE) I came into the dealship on September 29 looking for of the best services I've ever had from a salesperson. (SKIP TO SECOND PARAGRAPH FOR EXPERIENCE) I came into the dealship on September 29 looking for an Infiniti Q50. Before going to this spot, I had an appointment to see another Q50 at OC Auto Exchange in Fullerton. When I arrived to the Fullerton location, I felt like no one wanted to help me (which is understandable because I was young, age 23, and alone). After walking around the lot twice trying to find the car and no one coming out to assist me, I went into the office. Once entered, I found 4 salesman sitting around on their phone on Facebook and Instagram. Waited a good 10 seconds without anyone acknowledging me, before saying I had an appointment. Long story short they did have the car there (although I had an appointment to see the car) and they did not valve me personally. Frustrated with the situation, I sat in their parking lot and found online that AutoNation Infiniti Tustin had the car I wanted, so I drove there same day to look at the car. When I arrived to the dealership, I saw the car sitting outside on the lot. I spent a good 20-25 minutes looking at the exterior of the car before going inside and meeting Sharareh Hashemi. She is one of the best saleswoman ever! Answered all the questions I had and not only that, allowed me to fully take my time looking over the car before going for a test drive. I had inspected the for a good half and hour, checking all the fluids and belts. I spent a real long time looking at the car before considering a test drive, and Sharareh did not rush me at all. She patiently waited as I looked over the car to ensure everything was a condition that was acceptable for me. Just everything about her service was amazing! I never felt rushed whatsoever. She made me feel valued, although I was a first time young buyer. She gave me all her time without any complaint. My significant other had purchased her Infiniti Q50 from this location before and our experience for that was no matched to the one received by Sharareh. Our experience purchasing my significant other's Q50 was amazing as well; however, Sharareh went above and beyond to personally make my experience even sweeter! Based off these two experiences, I will definitely be purchasing future vehicles from here. BEST DEALERSHIP EVER!!!! More