AutoNation INFINITI Tustin

I had a great experience. All of the staff members I encountered were very kind and helpful. Thanks to Wendy, Nima, and Joseph for outstanding customer service! The facility i All of the staff members I encountered were very kind and helpful. Thanks to Wendy, Nima, and Joseph for outstanding customer service! The facility itself was very clean. Complementary upscale expresso machine and some snacks really helped since I traveled about 1.5 hours from home. Overall, I highly recommend this dealership. Will definitely come back! More

Jeffrey Nguyen was a great service advisor. I came in without an appointment for just an oil change but he was able to provide me with a loaner vehicle so that I could take care of my 185k serv I came in without an appointment for just an oil change but he was able to provide me with a loaner vehicle so that I could take care of my 185k service. Jeffrey kept me informed of the service status throughout the service. He is a pleasure to deal with. More

The service is good, clean environment and friendly staff. The price is reasonable as well. staff. The price is reasonable as well. More

Jeffrey Nguyen is a superb service advisor! He always keeps in touch while our car is in for service, with daily or every other day updates. He listens to our issues & writes them up accuratel He always keeps in touch while our car is in for service, with daily or every other day updates. He listens to our issues & writes them up accurately . More

Service was very professional. Representative knew what he was talking about and his recommendation for other applications on my car.. Representative knew what he was talking about and his recommendation for other applications on my car.. More

great customer service! answers all my questions. and very short wait time. keep me updated of car status at all time. answers all my questions. and very short wait time. keep me updated of car status at all time. More

Out sales man, Mark was awesome. He worked very hard to make sure we were satisfied. I will refer friends to him. He worked very hard to make sure we were satisfied. I will refer friends to him. More

Prior to our purchase, we had a great experience. However, once we arrived at the dealership it went downhill. They had added items on the invoice that were not indicated online for the used vehicl However, once we arrived at the dealership it went downhill. They had added items on the invoice that were not indicated online for the used vehicle we were purchasing. The sales manager said the items were already added and could not be taken off and that the online description was not accurate. My husband felt like this was a bait & switch tactic and got up to leave..... then they removed the item. Additionally, we purchased this used vehicle at night and did not see some of the missing items until the next morning. I called, texted and emailed our sales guy asking about the damage with NO REPLY! I called to the dealership and asked to speak to the manager (that was listed on their website) and was told that manager hadn't worked at the dealership for several months. The guy who answered the phone was less than helpful and when I asked to speak to the sales manager, he conveniently disconnected the call. I called back and spoke to someone else who took my name/number to pass along to the current sales manager.... it's been over a week and I still have not received a call back. Since my purchase, I have received several emails from various people at the dealership congratulating me on the vehicle and to reach out if I had any questions. I responded to every email with no reply so I am left to assume that these emails are auto-generated and not sent with any sincerity at all. Now that they have my money, they couldn't care less about their level of customer service or lack of. I would not recommend this dealership to anyone as there are plenty of dealerships in Southern California to choose from and who would be grateful for a sale. More

Gabriel was outstanding. He accommodating and helpful. I wish there were more of him around in the dealerships. He accommodating and helpful. I wish there were more of him around in the dealerships. More

They take great care if your car, address all of your questions. Very customer focused. They want your future business. questions. Very customer focused. They want your future business. More