AutoNation INFINITI Tustin

Great experience every time I bring my car in for service. Great customer service support, they are kind, hard working and most of all HONEST. Special thanks to Frank for always taking care of my bea service. Great customer service support, they are kind, hard working and most of all HONEST. Special thanks to Frank for always taking care of my beast, see you in 5,000 miles! More

Does service department needs to get better I came in with a problem instead it was something else it wasn't I told my head problems transmission mount write some mission mount they said no it was a tire with a problem instead it was something else it wasn't I told my head problems transmission mount write some mission mount they said no it was a tires the tires pay balance attires without telling me the inside of the tires were completely we're completely bad with the cord sticking out The day I bought the car I complained they said they fix it they didn't they balanced the tires without telling me that the tires were bad They slowly discard with bad tires I don't like to complain but that's what happened someone wants to talk to me you have my number thank you More

Feb 1, 2022, I purchased a used vehicle from AutoNation Infinity Tustin, my experience: 1. Finance Dept was great, easy, & quick to work with 2. Service Dept, outstanding team .. delivered on their prom Infinity Tustin, my experience: 1. Finance Dept was great, easy, & quick to work with 2. Service Dept, outstanding team .. delivered on their promises and finished within the time they promised. I needed to have the vehicle wheels alignment done and wheels rebalanced for the car pulled to the right and repair a wobbly tire …. problem fixed. 3. Sales Dept, A LOT of Training is needed! When I asked my sales rep, Fred, for an updated quote because of a price change his reply was I already sent you a quote, which was a week old. Fred did not want to do the work to provide me with an updated quote with the change in taxes, fees, etc. Secondly, Fred did not hear me provide all the signs I wanted to purchase the vehicle. Secondly, the bigger issue is the after-sale follow-through… HORRIBLE! Both Fred & Abdoul who were my sales reps completely FAILED to follow through and follow up on my service request to discover if the purchase warranty covered the wheel alignment and wheel balancing. Frustrated with Fed & Abdoul, I reached out to General Manager, AG Ortiz, and the receptionist provided me the answers as well as scheduled my appointment with the Service Dept. AG did follow up a day later and was very receptive to my feedback. More

Let me start by saying that Gabriel, and Fili and Teddy were the most amazing , kindest , hard working , up front, communicative, and most amazing team I have ever ever had the pleasure to work with!!!. Si were the most amazing , kindest , hard working , up front, communicative, and most amazing team I have ever ever had the pleasure to work with!!!. Since the moment I walked through this dealer doors, to the moment I sent them the first text, I get taken care of 🙌, talk about commitment to the client and incredible customer service. I traded in my BMW and got a2019 QX50 , and got such an amazing deal on it, they made my year! What a amazing team what an amazing staff,all around. I don’t have the best credit and they made it happen, so quick with such a great offer , oh and they paid me the most out of every dealership I went to see for my trade in! Definitely one of a kind exclusive I highly recommend this dealership! Thank you all so much!!!!! More

Very clean place honest people, I feel very important when I'm there! Very reasonable on the price comparing with the other guys, anyway INFINITY for me it's really the top and I'm very proud to own one when I'm there! Very reasonable on the price comparing with the other guys, anyway INFINITY for me it's really the top and I'm very proud to own one of a Kind! Thanks appreciate your business. More

Great service on a timely manner. Took care of all my needs even though I did not have an appointment. Thanks Took care of all my needs even though I did not have an appointment. Thanks More

Great customer service. They scheduled our maintenance appt for us, were ready and available when we showed up, and had us finished quicker than the original time estimate. I recommend their service depa appt for us, were ready and available when we showed up, and had us finished quicker than the original time estimate. I recommend their service department! More

Great experience! Great customer service! Car was clean and ready. Finance Department was easy and kind and ready. Finance Department was easy and kind More

I was able to have the software update performed while I waited and was in and out in one hour. Great service department and staff!! waited and was in and out in one hour. Great service department and staff!! More

They We’re EXTREMELY helpful and VERY Thoroughly Informative I would Definitely come back Thank You Informative I would Definitely come back Thank You More