AutoNation INFINITI Tustin

Loved the dealership when I leased my QX50 in 2019. I believe that the staff has changed since then. When I returned this month to purchase the vehicle, I was forced into purchasing a package of "car I believe that the staff has changed since then. When I returned this month to purchase the vehicle, I was forced into purchasing a package of "car paint/upholstery protection" and "oil changes and tire rotation" even though it stated "optional" on lines E1 and I1 on my sales contract. The finance person said that I had to purchase or I would be required to purchase an "inspection" for $1295.00. I told them that I just had it serviced at Westminster Infiniti and my car only had 29,000 miles on it. They told me that I must choose one or the other. I emailed the salesperson, the finance person as well as the general manager, AJ Ortiz and received no reply from them about these excessive charges. I drive solo and do not need these additional, add-on BS costs. The $1295.00 was a total ripoff and I will never go to Tustin Infiniti again. Buyer beware when you are purchasing your leased vehicle! I also had an appointment on a weekday at 4:00 and did not leave the dealership until 7:00! I have no idea what took so long but I will take my business elsewhere in the future. More

Great people , they give me update on time, excellent service, they are the only can trust. service, they are the only can trust. More

Sales person very knowledgeable, understanding of my needs and working with me. A professional. Will recommend this dealership. needs and working with me. A professional. Will recommend this dealership. More

See great customer service and support from Gabriel at the Tustin Auto Nation. He’s so professional knowledgeable and with great customer skills the Tustin Auto Nation. He’s so professional knowledgeable and with great customer skills More

We got a great deal on a classic Plymouth Prowler at AutoNation Infinity in Tustin. Our salesman and the finance department were excellent. The sales manager even came out to meet me. Everything was i AutoNation Infinity in Tustin. Our salesman and the finance department were excellent. The sales manager even came out to meet me. Everything was incredibly easy with not one person being pushy or trying to sell me something that I didn't need or didn't want. This is NOT your typical car dealership and I highly recommend AutoNation Infinity of Tustin. More

First the good news. I purchased two high performance tires and the dealership (Tustin Infiniti) was very competitive on price. I checked with Costco first. I therefor I purchased two high performance tires and the dealership (Tustin Infiniti) was very competitive on price. I checked with Costco first. I therefore purchased the tires from the dealer. Everyone I dealt with was very polite and helpful. The bad news is, I dropped the car off at 10:30 and it wasn't ready till 5:30. I had only an oil change and two tires replaced. This was with an appointment! WIth an appointment, this should have taken two hours at best. Scheduling could be better. Laurence More

Best service ever! So friendly, greet you with respect and give you options is a plus So friendly, greet you with respect and give you options is a plus More

They were very helpful and seemed very concerned about my problem. They made sure I had a comfortable place to sit and then got me a loaner car. problem. They made sure I had a comfortable place to sit and then got me a loaner car. More

Great service from the time you pull up to the minute you leave and check it out. Friendly helpful and always courteous. I loved my experience with Frank and the people in service at Tustin infinity. leave and check it out. Friendly helpful and always courteous. I loved my experience with Frank and the people in service at Tustin infinity. More

First time there at the dealership. Had an excellent service. Will go back there for sure next time I need service. Had an excellent service. Will go back there for sure next time I need service. More