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AutoNation INFINITI Tustin
Tustin, CA
514 Reviews
As one of the largest INFINITI dealerships in Orange County, AutoNation INFINITI Tustin is your go-to source for all things INFINITI. Located near the intersection of the 5 and 261, our Tustin showroom is easy to locate, too. With a large inventory of both new and pre-owned INFINITI cars and SUVs for sale, and a large selection of other premium pre-owned cars and SUVs for sale, we are sure to have the perfect car or SUV for you. Check out our website today, or visit our showroom in Tustin to see our complete inventory of cars and SUVs for sale.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 514 reviews
March 18, 2023
Gaberil was so help full i was so very satified with the customor service. I always come to tustin for my service. i didnt even make appoint and Gaberil took me right in. customor service. I always come to tustin for my service. i didnt even make appoint and Gaberil took me right in. More
by theursulos
Employees Worked With
Gaberil
March 17, 2023
Customer Service disaster from start to finish. I tried to schedule simple maintenance via phone with their scheduler. She could not answer any of my questions, did not know how long my repair woul I tried to schedule simple maintenance via phone with their scheduler. She could not answer any of my questions, did not know how long my repair would take, and was pretty useless. I found out they use a call center in Las Vegas, so they have no insight into the particular Infiniti location. She said to ask for Chris when I arrived. On 3/10/23 I arrived and asked for Chris, who was not working that day. I was assigned to Jeffrey N. who was very slow and had to ask another employee how to do everything. He did not know the cost of my services, or how to access my CarMax warranty data that was in their database, or how long I would have to wait. I asked for the complimentary car wash/vacuum. I was kept waiting over 3 hours. They did not have a part I needed, no repairs were done, so I have no idea what took 3 hours. I have to come back again next week - inconvenient. At one point he said my car was done, he just needed to fill out some paperwork and he would come get me. 30 minutes later I went to the front desk and he looked surprised to see me. No respect for your time and no sense of urgency. Car was not washed or vacuumed as I requested. Infiniti called on Monday to see how my service was and I told them it was terrible. She said the service manager, Linda, would call me shortly. Wednesday, I got a call from Infiniti reminding me of my follow-up appointment on 3/17/23, I told her I had to cancel and asked when Linda would call me. She said she would ask her to call me. 20 minutes later I got another call from Eric reminding me of my 3/17 appointment, which I had just cancelled! I asked why he was also calling me. He had no idea. Still no call from Linda. I really don't want to ever come back here. I don't trust that they are taking care of my car properly. More
by mindymich
Employees Worked With
Jeffrey, Eric
March 10, 2023
The service I received was bad. They didn't fix my problem and lied about what they did do. When I asked to trade my car in, they took my information and never called.me back. They didn't fix my problem and lied about what they did do. When I asked to trade my car in, they took my information and never called.me back. More
by Connieraya
Employees Worked With
Do not remember
March 02, 2023
Working with Autonation Infiniti has been the most enjoyable experience I have had while at a car dealership. All of the employees I have interacted with have given the utmost quality of service. Mo h enjoyable experience I have had while at a car dealership. All of the employees I have interacted with have given the utmost quality of service. Mo has been with me from the start and even after my purchase he still checks in and even schedules the service for me. I’m hooked on Infiniti thanks to the kind and hardworking folks at Infiniti Tustin. More
by K Wilson
Employees Worked With
Mo, Fred, Gabriel and Robert
