AutoNation INFINITI Tustin

I was very happy with the service I received. My appointment was honored on time, and my representative, Hazel, was very thorough and professional. I had confidence in her recommendations, and My appointment was honored on time, and my representative, Hazel, was very thorough and professional. I had confidence in her recommendations, and did not feel like there was any up selling of services. My only disappointment was that they no longer offered a loaner car for the 15K mile service - only a shuttle to home. More

They took such good care of us and went above and beyond. The customer service was spectacular and we appreciate the high level of care that went into servicing our vehicle. We highly recommend Autonation In The customer service was spectacular and we appreciate the high level of care that went into servicing our vehicle. We highly recommend Autonation Infiniti at Tustin for all your servicing needs! More

I made a service appointment and when I arrived was immediately greeted by Gabriel to start the work to be performed. The work was done quickly and the car was even washed. immediately greeted by Gabriel to start the work to be performed. The work was done quickly and the car was even washed. More

I wanted to buy the car for cash, but my credit cards did not want to. The finance staff worked overtime to help me move cash from my stock accounts to the dealership so that there was no need for borrowing not want to. The finance staff worked overtime to help me move cash from my stock accounts to the dealership so that there was no need for borrowing money. More

I dealt with Jeffrey as a service consultant and he was great. I waited for the service to be completed and it was done well within the time quoted! great. I waited for the service to be completed and it was done well within the time quoted! More

Told the scheduler that there were diagnostic issues with the car. Came in on a Saturday and the service rep said the dealership did not do diagnostics on weekends, I needed to come back during the week. Can the car. Came in on a Saturday and the service rep said the dealership did not do diagnostics on weekends, I needed to come back during the week. Can't blame the service rep, but the scheduler totally misled me More

People are very nice and kind. The detailed explanation is very good for me to lease new QX60. The detailed explanation is very good for me to lease new QX60. More

Fantastic experience all around. We weren't necessarily planning to buy a vehicle, but David Gozzo was an amazing sales person, very informative, friendly, and knowledgeable in rega We weren't necessarily planning to buy a vehicle, but David Gozzo was an amazing sales person, very informative, friendly, and knowledgeable in regards to the vehicle, so that sold us. I highly recommend this dealership! More

Everyone was very friends, personable nut the process took a very unreasonable long time for a haggle free buying experience (4 hours!) The next morning after I bought my used BMW, the car alerted me th took a very unreasonable long time for a haggle free buying experience (4 hours!) The next morning after I bought my used BMW, the car alerted me that the key fobs battery needed to be changed, so I asked them if they could chnage it for me. They didn't have the battery but asked me to go to a BMW dealer and have it replaced and send them the invoice. Very nice and thoughtful. More

service experience was excellent. Jeffry did a good job keeping me informed. i needed to wait and they got it done in the time they said they would. Jeffry did a good job keeping me informed. i needed to wait and they got it done in the time they said they would. More