AutoNation INFINITI Tustin

After I purchased my Mercedes Benz two weeks later, I tried to get a hold of Oscar nut he never return my calls or even emails. tried to get a hold of Oscar nut he never return my calls or even emails. More

I was very impressed with my first service at Infiniti Tustin! Gabriel was my service advisor and he was very professional and kept me posted on the status of my car. I was super impressed that the techni Tustin! Gabriel was my service advisor and he was very professional and kept me posted on the status of my car. I was super impressed that the technician sent me a video of his inspection! Thank you for such a good experience. More

I was very pleased with the service that I received from Infiniti Tustin. Once it was realized that the service was going to take 3 hours they were able to provide me a loaner so I wouldn't have to wait. Th Infiniti Tustin. Once it was realized that the service was going to take 3 hours they were able to provide me a loaner so I wouldn't have to wait. The service went well and I was updated appropriately throughout. Overall they did a great job and I was happy with the results. More

The sales person Sam was nice and kind, I was happy with my monthly payment, they waited for us to show up knowing we were driving over 2 hours to see our Cadillac Escalade. Thank you my monthly payment, they waited for us to show up knowing we were driving over 2 hours to see our Cadillac Escalade. Thank you More

Friendly, helpful, and quick. However initially I was recommended a very expensive service when I really just needed some basic things done. However initially I was recommended a very expensive service when I really just needed some basic things done. More

First class dealership. Great people, great people. Big shout out to Gabriel in service. Took care of me and kept informed along the way.definitely going back to him when I Great people, great people. Big shout out to Gabriel in service. Took care of me and kept informed along the way.definitely going back to him when I am due again for service! More

I am reposting my review after being asked to remove it previously, as the dealership is now under new management and initially seemed willing to assist me. However, I’m leaving an updated review to ensure previously, as the dealership is now under new management and initially seemed willing to assist me. However, I’m leaving an updated review to ensure others are aware of my experience. Despite being told my vehicle was fixed and had undergone a 100-point inspection, the engine completely shut off while I was driving with my children on the freeway, putting us in a dangerous situation and nearly causing multiple accidents. They sold me a lemon. I’ve been going back and forth with the previous manager and couldn’t make any progress until I physically returned to the dealership because no one responds to phone calls or emails. If William or Lance sees this, I urge you to follow up on my email or return my calls as promised. Representatives have assured me multiple times that someone would get in touch, yet I’ve received no response. Update:Even the responses to all your reviews seem automated. I have tried contacting the manager for over a week and a half and I’ve left multiple messages With Nico and William. Have I heard anything yet? Not a single word. More

Nathan was great , he listened to us , great service. Clean place , nice people , good experience Clean place , nice people , good experience More