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Autonation Hyundai Valencia - Service Center

Santa Clarita, CA

4.2
137 Reviews

137 Reviews of Autonation Hyundai Valencia - Service Center

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June 22, 2023

Ian has serviced my Santa Fe and he has been honest and kind! He has been taking a good care of my car~! More

by jkoh1024
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ian
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Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

June 22, 2023

Got an autotheft update, now my car’s software is affected negatively because now it doesn’t sense my tire pressure reading. Dashboard says “Drive to display”, Drove over 150 miles in one commute, st More

by jason
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Don’t know his name
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Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hi Jason, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (661) 485-1829 -- we hope to hear from you soon.

Nov 06, 2023 -

jason responded

I actually made an appointment to get it looked at only to be told when I got there that my issue was low priority and wouldn’t even be seen the same day. They even made me feel like it was impossible that could happen from the autotheft update. The person that helped me out was nice and said he would try to figure it out on another day. The next visit I was expecting to get my car looked at, but the person I spoke to the first time called in sick. This time I was told it’s still low priority and due to the rare issue the turnaround time could take over a week. I was over it at this point. I decided to get my oil change that day and asked if I could get some compensation for the major inconvenience to me. I think they were able to do $10 off, which is better than nothing, but still would have preferred better assistance with this issue. Literally went there 3 times. To get the autotheft update, then get told it wouldn’t be seen the same day, then told I would have to leave my car there for over a week. I still have the issue and have decided to just deal with it and check my tire pressure manually myself every couple months. Also, don’t understand how this is low priority considering, knowing I have adequate tire pressure at any give time should be considered a safety issue. I’m done with Hyundai.

June 21, 2023

Matthew has serviced my car in the past and has done a great job for me. Thanks. More

by kimcrookston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wolinsky
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Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hello, We appreciate you taking the time to leave us a response. If you ever need help, just give us a call. Happy motoring!

June 20, 2023

I am very happy with the service at this dealership. My Third Hyundai vehicle. Will not go anywhere else. I also trust my adviser. More

by cjibarra1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ian Archer
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Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

June 18, 2023

The service department is great very personable and always takes great care of their customers More

by Rosanncrismore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian and matt
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Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 16, 2023

Helpful and knowledgeable. They quickly took care of the items that needed attention and took the time to talk to me. More

by Arnie
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt in servive
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Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 16, 2023

My Service Rep Ian Archer is always courtesy, friendly and helpful. Always takes the time to explain everything to this 71 year old in a manner I can comprehend. Awesome customer service always, and with More

by TerriToodles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Archer
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Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 14, 2023

Very polite gentleman that helped me. Arranged for a ride home and to pick me up. They took care of the recall and all is well!! More

by mciron2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hi, we are glad we could help! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 14, 2023

I brought my car in for a recall notice. My car was serviced and returned to me within the hour. Service was quick, easy and came with great customer service. They even washed the car! Mat More

by 4ledds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt (great service advisor!)
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Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 13, 2023

Quick service! Easy to use and friendly customer service! Makes getting your car serviced easy and efficient. More

by Kami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can't remember names
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Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Kami, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

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