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Autonation Hyundai Valencia - Service Center
Santa Clarita, CA
137 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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137 Reviews of Autonation Hyundai Valencia - Service Center
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August 14, 2023
Understaffed, poor communication, failure to answer calls to customer service. This was the worst experience at a car dealership in my 72 years of life. to customer service. This was the worst experience at a car dealership in my 72 years of life. More
by scvtony
Employees Worked With
Matt
August 11, 2023
The service department needs to be more efficient. They use a call center for making appointments instead of a direct call to the on location department. Bringing in your car can be a wait as you must They use a call center for making appointments instead of a direct call to the on location department. Bringing in your car can be a wait as you must see the “advisor” assigned to you. That’s by appointment. However, picking up your vehicle is another story. They don’t have a service desk where you go to pay and then have your vehicle called up. You have to wait to see your “adviser” who will take care of it. If your advisor is busy with another customer it can he a long wait. The folks ste very friendly and it’s not their fault. It’s management at Autonation Hyundai of Valencia. And by the way, if you live more than 6-8 miles from the dealership, they will not shuttle you as they don’t have one. Instead they call Lyft and will pay for up to 6-8 miles at which point you will be dropped off and perhaps get the Lyft driver to continue or make other arrangements. This is not the way to run a dealership. More
by Stu
Employees Worked With
Jonathan
August 11, 2023
manager william is a crook! i brought in my car again after he basically begged me to because no one reset my oil change reminder for one and number two the technicians left fin i brought in my car again after he basically begged me to because no one reset my oil change reminder for one and number two the technicians left finger prints all over my car! he told me that i need to deal with and not problem! he not of to my vents! e tactic or the one way it’s not found! but who knows! i am not going to earphones. sirius xm is okay but the way they left feces on the coolant was not of the music player by apple so i really think grand of the palisade but it smells like.ear wax is gross especially when he was not telling the yellow dog that the litter needs to be changed. funny i but hyundai and i have two sodas but no ice cubes. More
by Ed sells
Employees Worked With
william magnuro, john hugs, chelsea
August 04, 2023
Service advisor Joseph took me in without an appointment and to my surprise he got me out of there in under 2 hours. The service manager was pretty rude though. and to my surprise he got me out of there in under 2 hours. The service manager was pretty rude though. More
by Mayasol Corporation
Employees Worked With
Joseph Goldman
August 01, 2023
Had my car towed in and was informed that because it was so busy and many cars before me waiting to be looked at, that I would have to wait a week and a half to get a diagnosis. Joseph kept me updated and t so busy and many cars before me waiting to be looked at, that I would have to wait a week and a half to get a diagnosis. Joseph kept me updated and to my surprise my car was ready to go in 4 days! Love the new building. More
by alienauntiem
Employees Worked With
Joseph Goldman
July 26, 2023
For the past few years, we have been taking our car to Hyundai Valencia service department for routine services. Matthew, the service manager, is one of the most helpful and knowledgeable individuals we h Hyundai Valencia service department for routine services. Matthew, the service manager, is one of the most helpful and knowledgeable individuals we have encountered in the industry. He consistently provides excellent service and takes the time to thoroughly explain everything and answer all of our questions. On top of that, he’s just a really cool guy! More
by ff2000tbrowne
Employees Worked With
Matthew
