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Autonation Hyundai Valencia - Service Center

Santa Clarita, CA

4.1
145 Reviews

145 Reviews of Autonation Hyundai Valencia - Service Center

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May 16, 2024

Excellent Service with friendly staff. The service was quick and in and out was breeze. More

by rokkwon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angeluna
May 17, 2024 -

AutoNation Hyundai Valencia responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to stop by if you ever need any more help.

April 04, 2024

My 55,000 mile 2019 Tucson needed a new engine which alone is awful ( really makes me question the reliability of Hyundais but for this review we will stick with the awful service I received from my se More

by Sara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angelina Noto
Apr 06, 2024 -

AutoNation Hyundai Valencia responded

Hello Sara, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (661) 485-1829 to discuss what we can do to help.

November 28, 2023

I had an appointment to service my car. Jonathan helped me and he was great. When I got there, there were two associates sitting and not really doing anything, but Jonathan was busy. Instea More

by Doalain.n
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Nov 30, 2023 -

AutoNation Hyundai Valencia responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

October 31, 2023

Dealer personnel was not professional. The dealer do not honor the previous contract from Hyundai Valencia. Sent me to previous dealer, a nice person from previous dealer sent a message t More

by Connie
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan
Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hi Connie, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (661) 485-1829. We'd appreciate the chance to make your experience a positive one.

October 31, 2023

Work was performed on time. Staff was friendly and inviting. My car was spotless when I picked it up. More

by Jimpowers517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 29, 2023

Matthew in the Service Department is fantastic and very knowledgeable. He took care of me at my time of drop-off. He made sure i was kept informed and surprised me when my vehicle was ready sooner than he More

by Bradley Warme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wolinsky
Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hi Bradley, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

October 28, 2023

Bad customer service in general. No courtesies vehicle and if they offer lift or Uber it’s only 5 miles radios very limited options for customers More

by ezb007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t get the name
Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hi, we are deeply disappointed by your experience at AutoNation Hyundai Valencia. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (661) 485-1829 to discuss what we can do to help.

October 27, 2023

During a basic 15000 miles recommended service I sent the palisade in with my wife with marked service points so I could ensure repairs were made. All that was paid for was not completed. The service writer More

by chapinmx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan.
October 26, 2023

AutoNation uses a call center to set your service appointment. The call center states our car can get diagnosis the same day. You bring your car in and are told that they can not diagnosis car f More

by babs625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan and Matthew
Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hello, we regret your experience with us here but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (661) 485-1829 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

Nov 25, 2023 -

babs625 responded

Hello, so I left a message for the general manager at Auto Nation . No response, crickets. Not surprised. It has been over 2 weeks. The repair that I had to wait months to get done was not done correctly. Again Auto Nation does not care about customer satisfaction.

October 20, 2023

I asked for service to be done and it wasn’t completed property to me More

by faustopena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t get his name
Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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