Autonation Hyundai Valencia - Service Center

Excellent Service with friendly staff. The service was quick and in and out was breeze. The service was quick and in and out was breeze. More

My 55,000 mile 2019 Tucson needed a new engine which alone is awful ( really makes me question the reliability of Hyundais but for this review we will stick with the awful service I received from my se alone is awful ( really makes me question the reliability of Hyundais but for this review we will stick with the awful service I received from my service advisor Angelina. From the second I dropped my car off to be looked at til 5 weeks later when I finally got it back she was awful. She was awful at updates. She lied, she blamed others at the dealership for her mistakes, she seemed to have no basic knowledge of cars, she could not answer my questions, she ignored my questions , She basically told me to leave her alone until my car was done, She had no clue what was going on with my car. She told me originally my car would be done end of March beginning of April ( this was end of Feb) As time went on I asked for updates if she had a more precise date the engine will be in. She kept saying no and as time went on I asked if it would still be end of March beginning of April she said no that date is off the table ,. I asked so 2 months, 6 months a year? She said she has no clue so I started to think oh no I might not get my car back for a long time. Than she texts me on 3-28 and said the engine would be in in a few days which was a shocker since she said it for sure would not be end of March. Than I found out when my husband talked to the tech the same day that the engine was already there. Don't get me worry I was so happy it came on time but for weeks she led me to believe it would be longer . Oh and she said I needed $1200 of hoses and belts ( I should mention I just had my car serviced a few days before my engine gave out and everything was fine than ). Which is when my husband spoke to the tech and he said that the hoses and belts can wait til 70000 but if we do it now we will save on labor. We said let's wait.So on 3-30 she texts it is ready for pick up so I said I would be there soon. An hour and half later I start to drive there and text her I will be there in 10-15 mins she texted back that she was wrong my car is not ready to give her another hour and half ( so again she has not clue what is going on) so I turned around and go home and wait so an hour and half later I had not heard from her so I texted her and asked if it was ready she said yes. I should add I had told her I wanted paperwork on the repairs ( they gave me no paperwork when I dropped it off) she said oh I will send you a video from the tech instead, she sent the video and it would not play I told her I wanted actual paperwork she did not seem to want to give it to me but finally said she would. So I get there and she tries to ge the to sign very incorrect paperwork and when I refused she started yelling at me. She than produced different paperwork that was accurate and told me to sign that than. She is very shady. So I finally get my car and drive home only to get home and find radiator fluid leaking everywhere. I went straight back to the dealership . Luckily when I walked in a different person came to help me ( Eric) I did not want to deal with Angeline again. So Eric went and got the tech who worked on the car and he said it is leaking because the hoses on the Hyundais are one time use after you change the engine they need to be replaced even though they are still in good condition they do not connect right again. SO at this point I am pissed no one said that when they mentioned replacing hoses and belts in fact the same tech said it was fine to wait so they knew I would be driving off the lot with radiator fluid leaking everywhere and did not care. Luckily Will ( not sure of his position he seemed like a boss) stepped in and said we will fix the car correct for you at no charge ( which should have been done in the first place). So it took a few days but I finally got my car back yesterday hopefully all the issues are fixed. So I hesitate to go back to that dealership but if I do I will not work with Angelina again she was awful. More

I had an appointment to service my car. Jonathan helped me and he was great. When I got there, there were two associates sitting and not really doing anything, but Jonathan was busy. Instea Jonathan helped me and he was great. When I got there, there were two associates sitting and not really doing anything, but Jonathan was busy. Instead of helping, they had me stand there and wait for Jonathan until he was done. More

Dealer personnel was not professional. The dealer do not honor the previous contract from Hyundai Valencia. Sent me to previous dealer, a nice person from previous dealer sent a message t The dealer do not honor the previous contract from Hyundai Valencia. Sent me to previous dealer, a nice person from previous dealer sent a message to Manager Vic. He was nice, sugar cone the situation, but did not honor previous dealer service. I did not like the service or the way its personnel treat me. More

Work was performed on time. Staff was friendly and inviting. My car was spotless when I picked it up. Staff was friendly and inviting. My car was spotless when I picked it up. More

Matthew in the Service Department is fantastic and very knowledgeable. He took care of me at my time of drop-off. He made sure i was kept informed and surprised me when my vehicle was ready sooner than he knowledgeable. He took care of me at my time of drop-off. He made sure i was kept informed and surprised me when my vehicle was ready sooner than he had targeted for me. More

Bad customer service in general. No courtesies vehicle and if they offer lift or Uber it’s only 5 miles radios very limited options for customers No courtesies vehicle and if they offer lift or Uber it’s only 5 miles radios very limited options for customers More

AutoNation uses a call center to set your service appointment. The call center states our car can get diagnosis the same day. You bring your car in and are told that they can not diagnosis car f appointment. The call center states our car can get diagnosis the same day. You bring your car in and are told that they can not diagnosis car for 2 weeks. Your car must stay at the dealer. I felt bad for the service representative who is put in an awful position . Super professional!! There is no rental car until your car is diagnosis. They state you can get a rental car and can " seek" reimbursement. The service manager lies to you and state this is an issue he was not aware of. Then you are told you can put your name on a waiting list for a car. You call auto nation to put in a complaint and hear crickets. You bring your car in for your 20,000 mileage check-up and they try to up sale you in work that is not necessary under your warranty. The repair issue is still not fixed properly. I More

I asked for service to be done and it wasn’t completed property to me property to me More