Autonation Hyundai Valencia - Service Center

Work was performed on time. Staff was friendly and inviting. My car was spotless when I picked it up. Staff was friendly and inviting. My car was spotless when I picked it up. More

Dealer personnel was not professional. The dealer do not honor the previous contract from Hyundai Valencia. Sent me to previous dealer, a nice person from previous dealer sent a message t The dealer do not honor the previous contract from Hyundai Valencia. Sent me to previous dealer, a nice person from previous dealer sent a message to Manager Vic. He was nice, sugar cone the situation, but did not honor previous dealer service. I did not like the service or the way its personnel treat me. More

Matthew in the Service Department is fantastic and very knowledgeable. He took care of me at my time of drop-off. He made sure i was kept informed and surprised me when my vehicle was ready sooner than he knowledgeable. He took care of me at my time of drop-off. He made sure i was kept informed and surprised me when my vehicle was ready sooner than he had targeted for me. More

Bad customer service in general. No courtesies vehicle and if they offer lift or Uber it’s only 5 miles radios very limited options for customers No courtesies vehicle and if they offer lift or Uber it’s only 5 miles radios very limited options for customers More

AutoNation uses a call center to set your service appointment. The call center states our car can get diagnosis the same day. You bring your car in and are told that they can not diagnosis car f appointment. The call center states our car can get diagnosis the same day. You bring your car in and are told that they can not diagnosis car for 2 weeks. Your car must stay at the dealer. I felt bad for the service representative who is put in an awful position . Super professional!! There is no rental car until your car is diagnosis. They state you can get a rental car and can " seek" reimbursement. The service manager lies to you and state this is an issue he was not aware of. Then you are told you can put your name on a waiting list for a car. You call auto nation to put in a complaint and hear crickets. You bring your car in for your 20,000 mileage check-up and they try to up sale you in work that is not necessary under your warranty. The repair issue is still not fixed properly. I More

I asked for service to be done and it wasn’t completed property to me property to me More

I drive from Camarillo to Santa Clarita, despite there being Hyundai dealerships much closer to my home. I do this due to the excellence, politeness, consideration, and efficiency of the mechanics and of being Hyundai dealerships much closer to my home. I do this due to the excellence, politeness, consideration, and efficiency of the mechanics and office staff at the Santa Clarita dealership, which is also where I received excellent customer service when I purchased my Hyundai Sonata Home Hybrid from them. Kevin, my service writer, could not be more polite and respectful. I HIGHLY recommend that you consider driving a few extra miles to experience some of the best service you will ever receive from an auto agency! More

The service was timely, efficient and the service writers were friendly and answered all my questions. were friendly and answered all my questions. More

Great service and amazing staff all of my concerns were taken well care of and the service exceeded my expectation. As a technician at a dealership as well it makes me happy to see service at this standard taken well care of and the service exceeded my expectation. As a technician at a dealership as well it makes me happy to see service at this standard. Amazing work and will be back for my next. More