Autonation Hyundai Valencia - Service Center

AutoNation uses a call center to set your service appointment. The call center states our car can get diagnosis the same day. You bring your car in and are told that they can not diagnosis car f appointment. The call center states our car can get diagnosis the same day. You bring your car in and are told that they can not diagnosis car for 2 weeks. Your car must stay at the dealer. I felt bad for the service representative who is put in an awful position . Super professional!! There is no rental car until your car is diagnosis. They state you can get a rental car and can " seek" reimbursement. The service manager lies to you and state this is an issue he was not aware of. Then you are told you can put your name on a waiting list for a car. You call auto nation to put in a complaint and hear crickets. You bring your car in for your 20,000 mileage check-up and they try to up sale you in work that is not necessary under your warranty. The repair issue is still not fixed properly. I More

I asked for service to be done and it wasn’t completed property to me property to me More

I drive from Camarillo to Santa Clarita, despite there being Hyundai dealerships much closer to my home. I do this due to the excellence, politeness, consideration, and efficiency of the mechanics and of being Hyundai dealerships much closer to my home. I do this due to the excellence, politeness, consideration, and efficiency of the mechanics and office staff at the Santa Clarita dealership, which is also where I received excellent customer service when I purchased my Hyundai Sonata Home Hybrid from them. Kevin, my service writer, could not be more polite and respectful. I HIGHLY recommend that you consider driving a few extra miles to experience some of the best service you will ever receive from an auto agency! More

The service was timely, efficient and the service writers were friendly and answered all my questions. were friendly and answered all my questions. More

Great service and amazing staff all of my concerns were taken well care of and the service exceeded my expectation. As a technician at a dealership as well it makes me happy to see service at this standard taken well care of and the service exceeded my expectation. As a technician at a dealership as well it makes me happy to see service at this standard. Amazing work and will be back for my next. More

It was a very good experience. Would come back again. The service was done as Would come back again. The service was done as More

Bought my Tuscon here in 2016 and have used its service department every year for every service ever since. Fast, courteous, same service Rep! for almost 7yrs. Easy access to the location, plenty to do i department every year for every service ever since. Fast, courteous, same service Rep! for almost 7yrs. Easy access to the location, plenty to do in the area if you go off site and a few chairs if you want to wait. More

I would not buy another car from this dealer. The service department is unreliable and does not fix your car in a timely manner. Out of 4 months, our car has been in the shop for a total of 31/ The service department is unreliable and does not fix your car in a timely manner. Out of 4 months, our car has been in the shop for a total of 31/2 months. Issues started with a faulty engine that took over two months to fix. We got our car back and 5 days later has another issue. Received it back and 3 days later we had our 3rd issue. Car went back to the shop and was there a little over a week. Received it back for the 3rd time and the fourth issue occurred.. Took it back to the shop, and it was there another week and was returned to us with no repair. They said they could not duplicate the problem. Very disappointed and frustrating! More

Great service and overall very happy with outcome of my vehicle. Appreciate Matt for his awesomeness! vehicle. Appreciate Matt for his awesomeness! More

I like the place of this dealership and it’s very clean and the employees or agents are so friendly and very nice and helpful. and the employees or agents are so friendly and very nice and helpful. More