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Autonation Hyundai Valencia - Service Center
Santa Clarita, CA
141 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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141 Reviews of Autonation Hyundai Valencia - Service Center
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March 03, 2023
This was my first visit at this location after recently moving to Valencia. I needed an oil change and the service light recently came on from low tire pressure. I also added a transmission fluid change se moving to Valencia. I needed an oil change and the service light recently came on from low tire pressure. I also added a transmission fluid change service. Check in was easy, and Anthony quickly took care of the paperwork. Left the car for the day, no shuttle or ride share service offered. Received a call later in the day that the car would be done in an hour and headed back to dealer. Paid and picked up the car after a wash. The service light for low air pressure was still on. I asked why isn't the light off if the tires were filled? I was told the light would reset after driving a couple of miles and the tires had been filled. The light never went off as I drove home. I checked my PSI on all 4 tires, one tire was 8 PSI lower than the other three after driving. I filled the tire, and the light immediately went off. After paying over $500 for my service, and receiving paperwork all four tires had been filled and the car driven to test, I now question if what I'm paying for is actually done to the vehicle. I did call and tell the service rep what had happened, and he said he will inform the service foreman. Not a great first impression. More
by SC
Employees Worked With
Anthony
February 26, 2023
Had a glitch after an oil change and Ian took care of it immediately without hesitation and resolved the issue the next morning. my concerns were addressed. immediately without hesitation and resolved the issue the next morning. my concerns were addressed. More
by Alejandra
Employees Worked With
Ian
February 10, 2023
Very considerate and flexible. They were able to squeeze my car maintenance in even when I accidentally came on the wrong day. They were great with communication and answered any q They were able to squeeze my car maintenance in even when I accidentally came on the wrong day. They were great with communication and answered any questions I had. Nice new building too! More
by vic
Employees Worked With
Anthony
February 09, 2023
This was my first time taking my car to Ian for service since the dealership became AutoNation instead of Parkway. I think the switch over happened just a few days before, but everything went smoothly in m since the dealership became AutoNation instead of Parkway. I think the switch over happened just a few days before, but everything went smoothly in my opinion. I had 75,000 mile service done on my car and it took about a few hours to get done. I was intrigued about all the changes coming to the dealership in the coming year. More
by ironjay
Employees Worked With
Ian Archer
September 10, 2020
been using parkway service for years. All ways straight to the point. And reasonably priced. Not this time..had to pay for a rental car because the couldn't get vehicle finished in time. The next day paid to the point. And reasonably priced. Not this time..had to pay for a rental car because the couldn't get vehicle finished in time. The next day paid a ridiculous price for a job that should have been done in under 30 min. I even had diagnosis code for them. 1 bolt and a clip and 1 new coil pack ran me close to 400.00 dollars. I'm no mechanic I bought a coil pack and installed it in about 6 minutes. Hahaha but I installed it on the wrong cylinder. Opps my bad. But the tech should have noticed that in the first 5 min. Umm 3 dirty coils 1 new coil.. code reading mis fire in 3rd cylinder....its pretty obvious the new coil pack was installed in the wrong spot. Yet it took 3 hours to be told they needed another day to figure this out. So after a rental car and almost a 400.00 invoice I have learned it will cost you big bucks to install a coil on the wrong cylinder. And the service manager wouldn't compinsate this price gouge. Now on another view. Hyndai has a great car. And Schumann on the sales side is super cool and a great man to buy a car from. As far as service i will drive out of my way to another dealer for anything I may need in the future. Thanks parkway for all the good times you provided in the past. Not gonna get me again....lesson learned... More
by marcuscetani
Employees Worked With
rather not imbarass
March 11, 2018
Very Satisfied Customer Customer service writer Remy and Parkway Hyundai are awesome! They totally took care of me in a crises, turning a stressful situation into something Customer service writer Remy and Parkway Hyundai are awesome! They totally took care of me in a crises, turning a stressful situation into something very manageable. 400 miles from home my engine exploded on the Grapevine as I headed south with my daughter to visit SoCal colleges. Remy got me a loaner immediately, confirmed my engine was under warranty, kept me up-to-date on the engine replacement which was completed at Hyundai’s sole cost, and arranged transport of my repaired car at Hyundai’s expense 400 miles to my home. More
by Very Satisfied Customer
Employees Worked With
Remy
October 26, 2015
Service Paradise I have taken my 2013 Sonata Hybrid to several dealers over the years, but Parkway Hyundai and their Service Advisor Ramy Gad is by far the best The ex I have taken my 2013 Sonata Hybrid to several dealers over the years, but Parkway Hyundai and their Service Advisor Ramy Gad is by far the best The experience Is the best I could ever expect and I recommend them above all others. Thanks Ramy More
by Mike W.
Employees Worked With
Ramy Gad
