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Autonation Hyundai Valencia - Service Center
Santa Clarita, CA
137 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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137 Reviews of Autonation Hyundai Valencia - Service Center
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October 02, 2024
Worst customer experience that left my daughter stranded on the freeway and us now fearing this dealership ruined what was a previously reliable car. Please read this in its entirety and be warned. Tr on the freeway and us now fearing this dealership ruined what was a previously reliable car. Please read this in its entirety and be warned. Transmission fluid leaked out the day after they did the 90K mile service (done on Saturday Sept. 28, 2024), leaving my daughter stranded beside the 15 freeway in Corona, CA, on Sept. 29, 2024 at 8 p.m. The car stopped accelerating and she was lucky to coast it over to the right shoulder. It would not shift into gear. Fluid was actually leaking out from the time she brought it home, as the long streak of red fluid on our driveway proves. With fluid pouring out from the bottom when the tow driver got it on the flatbed, she had them drop it across the street from the Hyundai dealership in Corona, CA and left it overnight. The next day, on Sept. 30, 2024, I drove back to Corona to get to it, fluid still streaming out from the bottom. The Valencia dealership initially asked me to have it towed back to them?! Really? I told them to do it and pay for it, which they did. Should have been delivered by 1 p.m. At 3:30 p.m., I called to check and they said they never got it?! On the phone with them for 60 minutes. They blamed the tow company; the tow company said the delivered it at 1 p.m. Nearing 5 p.m., they still said they couldn't find our car. Asked to speak to the service manager, Will. Would not put me through to him, saying he was busy and left him a message. No call back. Asked to speak to the general manager. Said he was in a meeting, but would leave him a message. No call back. Finally, my daughter told them she was going to call the police and report the car stolen. Five minutes later they said they found it dropped off a couple blocks away. Never received a call back from anyone. The next day at 8:30 a.m., Tuesday Oct 1, 2024, I drove up to Valencia with my daughter to see if they really did have the car and to pick up a loaner. They said they just received it about 30 minutes prior and blamed the towing company. As we sat in the service area, the manager Will was working right in front of us, but never said a word to us. Quincy, the initial service guy, was working with another customer, so we just sat there waiting our turn. I still had not received a call back from anyone with whom I left messages. The manager walked by me several times. When he went into his office, I followed him. I asked to talk and identified who I was. He immediately gave me the brush off, saying he was too busy, was about to go into a meeting and said he would call me after they'd inspected the car. I insisted on talking now since I had driven up from San Diego and left many unanswered messages. He was very reluctant, but remained. I told him about how we were treated the day before, with the car being lost, them screwing up the service that left my daughter stranded and them not responding to us. He gave excuses - too busy, end of the month meetings, him working 12-hour days, blah blah. He sort of apologized for our bad experience, said it was obvious something wasn't done right and they would inspect it and get back to us. We left with the loaner car. This morning, Oct. 2, 2024, they texted saying the car was fixed and ready. Blamed it on a "faulty" drain bolt and said the transmission wasn't damaged. Really? My daughter asked for a refund of what she paid for the 90K service. They initially refused, saying they fixed it and paid for the tow. She pointed out it was their fault all that had to be done in the first place. They finally gave her a partial refund but she had to insist on it. The car seems to drive OK but not confident to take their word it's fixed and that the transmission really isn't damaged. Feel brushed off and disrespected. We documented everything on video thankfully and are prepared to escalate this issue legally if needed in the future. More
by Tom
Employees Worked With
Service manager Will, service advisor Quincy Mendoza
August 23, 2024
This is the worst dealership I've ever been to. Since they sell lemons here, customers have to go back frequently. I experienced discrimination and poor treatment at this location and would never g Since they sell lemons here, customers have to go back frequently. I experienced discrimination and poor treatment at this location and would never go back or recommend this dealer. Avoid this place at all costs! More
by Joshrwentz
Employees Worked With
Angelica
April 04, 2024
My 55,000 mile 2019 Tucson needed a new engine which alone is awful ( really makes me question the reliability of Hyundais but for this review we will stick with the awful service I received from my se alone is awful ( really makes me question the reliability of Hyundais but for this review we will stick with the awful service I received from my service advisor Angelina. From the second I dropped my car off to be looked at til 5 weeks later when I finally got it back she was awful. She was awful at updates. She lied, she blamed others at the dealership for her mistakes, she seemed to have no basic knowledge of cars, she could not answer my questions, she ignored my questions , She basically told me to leave her alone until my car was done, She had no clue what was going on with my car. She told me originally my car would be done end of March beginning of April ( this was end of Feb) As time went on I asked for updates if she had a more precise date the engine will be in. She kept saying no and as time went on I asked if it would still be end of March beginning of April she said no that date is off the table ,. I asked so 2 months, 6 months a year? She said she has no clue so I started to think oh no I might not get my car back for a long time. Than she texts me on 3-28 and said the engine would be in in a few days which was a shocker since she said it for sure would not be end of March. Than I found out when my husband talked to the tech the same day that the engine was already there. Don't get me worry I was so happy it came on time but for weeks she led me to believe it would be longer . Oh and she said I needed $1200 of hoses and belts ( I should mention I just had my car serviced a few days before my engine gave out and everything was fine than ). Which is when my husband spoke to the tech and he said that the hoses and belts can wait til 70000 but if we do it now we will save on labor. We said let's wait.So on 3-30 she texts it is ready for pick up so I said I would be there soon. An hour and half later I start to drive there and text her I will be there in 10-15 mins she texted back that she was wrong my car is not ready to give her another hour and half ( so again she has not clue what is going on) so I turned around and go home and wait so an hour and half later I had not heard from her so I texted her and asked if it was ready she said yes. I should add I had told her I wanted paperwork on the repairs ( they gave me no paperwork when I dropped it off) she said oh I will send you a video from the tech instead, she sent the video and it would not play I told her I wanted actual paperwork she did not seem to want to give it to me but finally said she would. So I get there and she tries to ge the to sign very incorrect paperwork and when I refused she started yelling at me. She than produced different paperwork that was accurate and told me to sign that than. She is very shady. So I finally get my car and drive home only to get home and find radiator fluid leaking everywhere. I went straight back to the dealership . Luckily when I walked in a different person came to help me ( Eric) I did not want to deal with Angeline again. So Eric went and got the tech who worked on the car and he said it is leaking because the hoses on the Hyundais are one time use after you change the engine they need to be replaced even though they are still in good condition they do not connect right again. SO at this point I am pissed no one said that when they mentioned replacing hoses and belts in fact the same tech said it was fine to wait so they knew I would be driving off the lot with radiator fluid leaking everywhere and did not care. Luckily Will ( not sure of his position he seemed like a boss) stepped in and said we will fix the car correct for you at no charge ( which should have been done in the first place). So it took a few days but I finally got my car back yesterday hopefully all the issues are fixed. So I hesitate to go back to that dealership but if I do I will not work with Angelina again she was awful. More
by Sara
Employees Worked With
Angelina Noto
November 28, 2023
I had an appointment to service my car. Jonathan helped me and he was great. When I got there, there were two associates sitting and not really doing anything, but Jonathan was busy. Instea Jonathan helped me and he was great. When I got there, there were two associates sitting and not really doing anything, but Jonathan was busy. Instead of helping, they had me stand there and wait for Jonathan until he was done. More
by Doalain.n
Employees Worked With
Jonathan
October 31, 2023
Dealer personnel was not professional. The dealer do not honor the previous contract from Hyundai Valencia. Sent me to previous dealer, a nice person from previous dealer sent a message t The dealer do not honor the previous contract from Hyundai Valencia. Sent me to previous dealer, a nice person from previous dealer sent a message to Manager Vic. He was nice, sugar cone the situation, but did not honor previous dealer service. I did not like the service or the way its personnel treat me. More
by Connie
Employees Worked With
Jonathan
October 29, 2023
Matthew in the Service Department is fantastic and very knowledgeable. He took care of me at my time of drop-off. He made sure i was kept informed and surprised me when my vehicle was ready sooner than he knowledgeable. He took care of me at my time of drop-off. He made sure i was kept informed and surprised me when my vehicle was ready sooner than he had targeted for me. More
by Bradley Warme
Employees Worked With
Matthew Wolinsky
October 28, 2023
Bad customer service in general. No courtesies vehicle and if they offer lift or Uber it’s only 5 miles radios very limited options for customers No courtesies vehicle and if they offer lift or Uber it’s only 5 miles radios very limited options for customers More
by ezb007
Employees Worked With
Didn’t get the name
October 27, 2023
During a basic 15000 miles recommended service I sent the palisade in with my wife with marked service points so I could ensure repairs were made. All that was paid for was not completed. The service writer palisade in with my wife with marked service points so I could ensure repairs were made. All that was paid for was not completed. The service writer apologized and finished the task. Trust was compromised. Today I showed the rear shocks were blown and Jonathan, who failed to call me back for a week and a half, explained they would only replace ONE shock. That’s mechanically unsound to have unequal shocks. Obviously there is no mechanical understanding and Jonathan refused to connect me with a supervisor. I will be going further up the chain. More
by chapinmx
Employees Worked With
Jonathan.
