Autonation Hyundai Valencia - Service Center

Worst customer experience that left my daughter stranded on the freeway and us now fearing this dealership ruined what was a previously reliable car. Please read this in its entirety and be warned. Tr on the freeway and us now fearing this dealership ruined what was a previously reliable car. Please read this in its entirety and be warned. Transmission fluid leaked out the day after they did the 90K mile service (done on Saturday Sept. 28, 2024), leaving my daughter stranded beside the 15 freeway in Corona, CA, on Sept. 29, 2024 at 8 p.m. The car stopped accelerating and she was lucky to coast it over to the right shoulder. It would not shift into gear. Fluid was actually leaking out from the time she brought it home, as the long streak of red fluid on our driveway proves. With fluid pouring out from the bottom when the tow driver got it on the flatbed, she had them drop it across the street from the Hyundai dealership in Corona, CA and left it overnight. The next day, on Sept. 30, 2024, I drove back to Corona to get to it, fluid still streaming out from the bottom. The Valencia dealership initially asked me to have it towed back to them?! Really? I told them to do it and pay for it, which they did. Should have been delivered by 1 p.m. At 3:30 p.m., I called to check and they said they never got it?! On the phone with them for 60 minutes. They blamed the tow company; the tow company said the delivered it at 1 p.m. Nearing 5 p.m., they still said they couldn't find our car. Asked to speak to the service manager, Will. Would not put me through to him, saying he was busy and left him a message. No call back. Asked to speak to the general manager. Said he was in a meeting, but would leave him a message. No call back. Finally, my daughter told them she was going to call the police and report the car stolen. Five minutes later they said they found it dropped off a couple blocks away. Never received a call back from anyone. The next day at 8:30 a.m., Tuesday Oct 1, 2024, I drove up to Valencia with my daughter to see if they really did have the car and to pick up a loaner. They said they just received it about 30 minutes prior and blamed the towing company. As we sat in the service area, the manager Will was working right in front of us, but never said a word to us. Quincy, the initial service guy, was working with another customer, so we just sat there waiting our turn. I still had not received a call back from anyone with whom I left messages. The manager walked by me several times. When he went into his office, I followed him. I asked to talk and identified who I was. He immediately gave me the brush off, saying he was too busy, was about to go into a meeting and said he would call me after they'd inspected the car. I insisted on talking now since I had driven up from San Diego and left many unanswered messages. He was very reluctant, but remained. I told him about how we were treated the day before, with the car being lost, them screwing up the service that left my daughter stranded and them not responding to us. He gave excuses - too busy, end of the month meetings, him working 12-hour days, blah blah. He sort of apologized for our bad experience, said it was obvious something wasn't done right and they would inspect it and get back to us. We left with the loaner car. This morning, Oct. 2, 2024, they texted saying the car was fixed and ready. Blamed it on a "faulty" drain bolt and said the transmission wasn't damaged. Really? My daughter asked for a refund of what she paid for the 90K service. They initially refused, saying they fixed it and paid for the tow. She pointed out it was their fault all that had to be done in the first place. They finally gave her a partial refund but she had to insist on it. The car seems to drive OK but not confident to take their word it's fixed and that the transmission really isn't damaged. Feel brushed off and disrespected. We documented everything on video thankfully and are prepared to escalate this issue legally if needed in the future. More

This is the worst dealership I've ever been to. Since they sell lemons here, customers have to go back frequently. I experienced discrimination and poor treatment at this location and would never g Since they sell lemons here, customers have to go back frequently. I experienced discrimination and poor treatment at this location and would never go back or recommend this dealer. Avoid this place at all costs! More