AutoNation Hyundai Valencia

been using parkway service for years. All ways straight to the point. And reasonably priced. Not this time..had to pay for a rental car because the couldn't get vehicle finished in time. The next day paid to the point. And reasonably priced. Not this time..had to pay for a rental car because the couldn't get vehicle finished in time. The next day paid a ridiculous price for a job that should have been done in under 30 min. I even had diagnosis code for them. 1 bolt and a clip and 1 new coil pack ran me close to 400.00 dollars. I'm no mechanic I bought a coil pack and installed it in about 6 minutes. Hahaha but I installed it on the wrong cylinder. Opps my bad. But the tech should have noticed that in the first 5 min. Umm 3 dirty coils 1 new coil.. code reading mis fire in 3rd cylinder....its pretty obvious the new coil pack was installed in the wrong spot. Yet it took 3 hours to be told they needed another day to figure this out. So after a rental car and almost a 400.00 invoice I have learned it will cost you big bucks to install a coil on the wrong cylinder. And the service manager wouldn't compinsate this price gouge. Now on another view. Hyndai has a great car. And Schumann on the sales side is super cool and a great man to buy a car from. As far as service i will drive out of my way to another dealer for anything I may need in the future. Thanks parkway for all the good times you provided in the past. Not gonna get me again....lesson learned... More

** B U Y E R ** B E W A R E **While I do read them, I ** B U Y E R ** B E W A R E ** While I do read them, I dont normally post reviews. I, literally, created this account to post this review. Hopefully, ** B U Y E R ** B E W A R E ** While I do read them, I dont normally post reviews. I, literally, created this account to post this review. Hopefully, it will save potential customers the waste of time that I went through. Safe yourselves some time, do NOT trust this dealership's internet sales dept or finance dept. That's all I can speak to, although I can't imagine any dept there is any different. They'll waste your time, telling you what you want to hear until they finally get you on phone or in person, just to let you know that everything you've precisely communicated to them is thrown out the window! I'll follow up with screenshots of my requests and their "supposed" ability/willingness to make it happen. Unfortunately, it was just manipulation to achieve voice to voice contact w/me rather than emails/texts. Companies dont like paper trails of documentation. More

My purchase wasnt smooth sailing but because my salesman kept in touch and everyone was very nice I dont have anything bad to say. Thanks Nick! kept in touch and everyone was very nice I dont have anything bad to say. Thanks Nick! More

Lease nightmare We were told that if we leased a new Hyundai Santa Fe they would take our Buick Enclave on trade since the lease was up. We put down more than $7000 i We were told that if we leased a new Hyundai Santa Fe they would take our Buick Enclave on trade since the lease was up. We put down more than $7000 in customer cash as well as more than $3000 from incentives. All this was suppose to take care of the lease down payment and excess miles that were more than the end of lease agreement. They even inspected the car at their Buick dealership for wear and tear and we were told all was good so we made the deal. Much to my surprise we received a bill from GM financial for more than $2000 in excess wear and tear and overage miles. I was told by the sales person and his manager the Buick we traded in was good to go. If I knew there would be more charges added I would never have done the deal and would have just taken the car back to the original dealer we leased from for return. I since made a deal with GM for $925 to cover what they referred to as excess wear and tear and miles but Parkway refused to pay one dime of it. I believe we were told what we wanted to hear just so we'd lease a new vehicle. I believe they will sell a car at any cost and are not a reputable dealer. More

To rate Christopher Utter It was a great experience to buy my car at this dealer and it was made an even better experience due to your sales consult Christopher Utter. He knew It was a great experience to buy my car at this dealer and it was made an even better experience due to your sales consult Christopher Utter. He knew about the car and was very professional and also a positive. He definitely made the process easy. You are very lucky to have him as an employee. He also made it very clear that I could call him or go ver there and go over any questions regarding the car. Your whole staff were ver pleasant-very approachable. I certain would not have any hesatations refering someone to you. More

FANTASTIC SERVICE FROM START TO FINISH! David Givens and the entire team at Parkway Hyundai were beyond helpful , patient, and kind. I live in Simi Valley and work next to the Hyundai in Woo David Givens and the entire team at Parkway Hyundai were beyond helpful , patient, and kind. I live in Simi Valley and work next to the Hyundai in Woodland Hills but made the drive all the way to Parkway Hyundai because of the exceptional service that I received. I was undecided between car brands, and David was very patient with me and all my questions, even taking the time to calculate potential monthly payments to help me get the car of my dreams. He was never pushy and took the time to follow up with me. I had such an amazing experience that we will definitely return when my husband is ready to buy a car himself. Thank you so much to David Givens and the entire Parkway Hyundai staff - keep doing what you are doing!!!! More

Very Satisfied Customer Customer service writer Remy and Parkway Hyundai are awesome! They totally took care of me in a crises, turning a stressful situation into something Customer service writer Remy and Parkway Hyundai are awesome! They totally took care of me in a crises, turning a stressful situation into something very manageable. 400 miles from home my engine exploded on the Grapevine as I headed south with my daughter to visit SoCal colleges. Remy got me a loaner immediately, confirmed my engine was under warranty, kept me up-to-date on the engine replacement which was completed at Hyundai’s sole cost, and arranged transport of my repaired car at Hyundai’s expense 400 miles to my home. More

New vehicle purchase All members of staff were courteous and professional and Andrew Zamacona was terrific. Andrew was very detailed in his explanations and made the proce All members of staff were courteous and professional and Andrew Zamacona was terrific. Andrew was very detailed in his explanations and made the process easy for me. More