AutoNation Hyundai Valencia

Ian gave me great service was helpful and respectful. Answered all of my questions and had me out of there in no time. Answered all of my questions and had me out of there in no time. More

We had to have our 2019 Tucson, with roughly 33,500 miles, towed to the dealership. There, we found out that we needed a complete engine replacement, something about a timing chain slippage. It took miles, towed to the dealership. There, we found out that we needed a complete engine replacement, something about a timing chain slippage. It took about 2.5 months to get a replacement engine from Hyundai. As for the dealership, our service advisor Matt W. was very friendly and kept us informed about everything he heard from Hyundai. After the engine arrived and was installed, Matt called us and we picked it up. The day after we took it home, the engine wouldn't start. We called Matt and he drove to our home personally, tested the battery and found out it was dead. Matt jumped the car and had me follow him to the dealership where he had them install a new battery, free of charge. Although it took Hyundai 2.5 months to ship a new engine, they paid for the towing and the rental car, so we ended up with no extra out of pocket expenses. We're very happy with Matt and how the dealership handled everything, as for Hyundai, well, we'll have to see how well the vehicle holds up over time. More

Very good customer service I definitely recommend bringing your car here I was help and talked to like a vip bringing your car here I was help and talked to like a vip More

Automation Hyundai has the friendliest staff which makes it so easy to get an appointment and get you servicing done. True friendly neighborhood car dealership. it so easy to get an appointment and get you servicing done. True friendly neighborhood car dealership. More

Ian is the best and the most knowledgeable service person! Always looking after me to keep my 160K Sonata running as if it's new. Thanks Ian...You're the best! person! Always looking after me to keep my 160K Sonata running as if it's new. Thanks Ian...You're the best! More

Awesome experience! I will definitely be recommending AutoNation Hyundai to my friends & family! Theo was Great and very knowledgeable and went above and beyond! I will definitely be recommending AutoNation Hyundai to my friends & family! Theo was Great and very knowledgeable and went above and beyond! More

Oil change and brake pads service were acceptable but had an issue with the clock's date (month, day and year) which the service department said they fixed but that was not true. They did not fix it. Accor an issue with the clock's date (month, day and year) which the service department said they fixed but that was not true. They did not fix it. According to my car today's date is June 28, 2000. More

All very smooth and easy to get vehicle serviced. Loving my new EV Kona would highly recommend Hyundai Valencia to any prospective buyer Loving my new EV Kona would highly recommend Hyundai Valencia to any prospective buyer More

I did not see much of an improvement in their service since Hyundai Valencia got acquired by AutoNation. I drove into the service center around 11: OO appointment. I had to wait half an hour to get the s since Hyundai Valencia got acquired by AutoNation. I drove into the service center around 11: OO appointment. I had to wait half an hour to get the service person to write up my service request and take my car to the service area. They only had two service personnel assisting clients. I returned to pick up my car at 3:00 promised time. I entered the service center lobby looking for the cashier and to my surprise I was communicated to see the service personnel who had helped me to write up my service request and pay my bill and pick up my car key. It was mentioned to me that they had not hired a cashier and the reason was that it was better for the client to have a conversation with my service personnel about the issues they found during the service of my car rather talking with the cashier. Now I understand why it was taking so long with the service personnel to get to you to write up the service request. More