AutoNation Hyundai Tempe - Service Center

Donna did an amazing job giving me the correct cost the time in & out was perfect. everything went just as she said it would. in a nutshell she is the perfect role model of how customer service should be h time in & out was perfect. everything went just as she said it would. in a nutshell she is the perfect role model of how customer service should be handled. My overall experience was very good & I am completely satisfied More

Ryan was very knowledgeable and very helpful. He provided a thorough description of what service was needed and what to watch for. He referred to me as sir and was very polite. I enjoyed my first provided a thorough description of what service was needed and what to watch for. He referred to me as sir and was very polite. I enjoyed my first experience with your dealership very much due to Ryan. More

Can't say enough about my service advisor Ryan Hatch. On many occasions Ryan has helped me with my 2002 Hyundai Santa Fe. He has always been courteous and very helpful. This past Saturday I brought my car many occasions Ryan has helped me with my 2002 Hyundai Santa Fe. He has always been courteous and very helpful. This past Saturday I brought my car in for its usual 3000 mile oil change. Unfortunately the motor mounts in my car were broken and need to be repaired. Only the warranty was under my ex-husband’s name and I also changed my name back to my maiden name. Therefore, the registration and warranty did not match. Ryan worked very hard to have my warranty changed and even listened to me vent. He was Patient and very Courteous, a true Professional. Plus, Ryan advised me of other warranty work that was needed. I want to say THANK YOU RYAN for your help. Ryan Hatch is a great service advisor for Hyundai of Tempe. Cathryn Bafaloukos More

Hyundai of Tempe surpassed all my expectations. From the first phone call until the work was completed all of the staff were courteous, friendly and very knowledgeable. My work was under warranty and they first phone call until the work was completed all of the staff were courteous, friendly and very knowledgeable. My work was under warranty and they checked everything and fixed anything else that was also under warranty that could go wrong in the future. They noted other things that weren't under warranty and advised me of their importance. No strong pressure tactics to get the work done if not extremely crucial for the safety of my car. Would strongly recommend this dealership!!! More

I took my 2008 Azera into Tempe Hyundai to replace the battery and for the 40,000 mile service. They were very attentive and got right on the car. While they had the car, they checked the records and fo battery and for the 40,000 mile service. They were very attentive and got right on the car. While they had the car, they checked the records and found that it needed a service recall to replace the seat belt. I recently moved to Arizona and needed to find a place to service my car. Tempe Hyundai is that place. They do excellent work. More

I was greeted upon arrival and right on time, at 7:30am, my car was pulled in for service. Jessica listened to what I had to say about what I needed done and made some suggestions. We talked it over and d my car was pulled in for service. Jessica listened to what I had to say about what I needed done and made some suggestions. We talked it over and decided what the best action would be and how I could best use the coupons I had and still have a vehicle that I knew was safe to drive. After the service department checked my vehicle we spoke again and based on what they recommended I decided what services I wanted done. Jessica was polite, respectful, helpful and genuine. I had the feeling that I could trust what she said. My vehicle was finished on time and turned over to me after being washed and vacuumed, a small thing but much appreciated. This is a small thing but meant a lot to me. I do not live in the area and on mentioning to Jessica where I was going to have Jim, the courtesy driver, take me she recommended another option. I chose to go where Jessica recommended and as a result had a very relaxing and safe wait for my vehicle. Jim was good company on the ride to and from my destination and made sure that I was able to get into the location before he left. Before picking me up, Jim called and gave me plent of time to get to our pre-arranged meeting place. I felt that he knew exactly where he was going and got me where I wanted to go and then back to the dealership in a timely and safe manner. More

!!! BEWARE !!! I asked for a few things to be checked !!! BEWARE !!! I asked for a few things to be checked on my 2010 Hyundai Sonata GLS and also a Tech. Service Bulletin to be performed and all I got !!! BEWARE !!! I asked for a few things to be checked on my 2010 Hyundai Sonata GLS and also a Tech. Service Bulletin to be performed and all I got back was just a bunch of excuses for not doing 5 out of 6 jobs I asked for. 1. Keyless Entry Remote Reprogramming - Done (the only one done) 2. TCM/PCM/ECM Updates due to 45-50 mph range abnormal vibrations and noise (also adaptive values reset) Bulletin Number: TSB-09-01-02 - NOT DONE (Reason: They found that the problem is related to tires being feathered and recommended new tires + alignment + balancing ...a $600-$700 quick fix) What a joke...suddenly they get smarter than US Hyundai Motors and instead just to upgrade the software, a 10 min job, as required by the TSB they chose to BS me in buying new tires, alignment and balancing. 3. Steering Wheel occasional noise @ ~50% right turn - NOT DONE You cannot call this job complete just by lubing steering shaft boot...and indeed only 20 min later I had the same problem again as soon as I turned right more than 50%. 4. Suspect engine noise during acceleration - NOT DONE Same game, blaming on something else...this time was the engine air filter not sealing properly with air box. Really??? I bought a new filter from they're store and guess what...same problem, no difference between OEM and Aftermarket air filter. 5. Pillar-A excessive noise over 50 mph - NOT DONE This was actually a test for them. They just blamed on the windshield not being OEM, probably replaced by previous owner instead just admitting that Hyundai has a problem with excessive noise from pillar A on Sonata's, a well known fact. 6. Left Outer Mirror vibrations - NOT DONE They said that the mirror was impacted possible by car wash and it was pulled away from door frame. BIG B.S. The mirror housing was solid like a rock and the real problem is that the 3 plastic connection holding the mirror attached to the motors are slightly loose, possible wear. On the top of all those things just let me add a messy transmission oil change on my older 04 Elantra GLS. I found oil spilled all over the engine...worst that BP in Gulf of Mexico. That was 2 years ago. Yesterday I also asked for an oil change (with my oil and filter) and the price was decent but as soon as got home I checked the oil level and ... surprise, OVERFILL. Looks like they poured all 5 quarts of oil while normally the engine will take only 4.54 quarts and that includes the oil filter too. I just checked Owners Manual and at chapter 6, page 6, paragraph 3 there is a big warning: DO NOT OVERFILL !...but I guess whoever designed the engine wasn't so knowledgeable like Hyundai of Tempe and they just did it the right way. Overall no big changes in the last 2 years for Hyundai of Tempe, still messy jobs even at the oil change levels. Add 4:30 waiting time and you can call it a beautiful Saturday...NOT. More

i drive out of my way to come to your dlr for service --- as long as you never try to cheat me i will allways drive out of my way to come to get my sonata maintained ---- and in a cple yrs when i am l --- as long as you never try to cheat me i will allways drive out of my way to come to get my sonata maintained ---- and in a cple yrs when i am looking to replace my other car i will put you on my shopping list of dlrs --- jeff carlstrom More

When I got into my 2009 Santa Fe after work a few days ago, the battery was dead. I called my cousin, and he came to my office and gave me a jump start. We then went right down to Auto Zone to have the ago, the battery was dead. I called my cousin, and he came to my office and gave me a jump start. We then went right down to Auto Zone to have the battery tested. The test came back that the battery had a bad cell. I knew I had to prove this, so I took a picture of the tester, and bought a new battery. The next day I took the receipt and the picture into Hyundai of Tempe. I told Casey Grant what had happened. He then made a copy of the receipt and uploaded my picutre of the battery tester results. He told me that he would submit it to Hyundai for reimbursement!! He was so nice, and made me feel like everyone at Hyundai of Tempe really cared! I have always felt welcome and comfortable with everyone I have dealt with at Hyundai of Tempe. More

Ryan Hatch has been my service representative for a long time. I trust his honesty, judgement, and friendly, positive attitude. I always feel like he is working with me for the best service for my Santa Fe. time. I trust his honesty, judgement, and friendly, positive attitude. I always feel like he is working with me for the best service for my Santa Fe. He has my complete trust and confidence. Sincerely, Marsh Linnander More