AutoNation Hyundai Tempe - Service Center

Run, Run Really Far Away from Hyundai Autonation Tempe TL;DR: I overpaid for a 2014 Hyundai Accent and then got stuck dealing in repair center xxxx. I went into Hyundai Autonation Tempe Arizona ready t TL;DR: I overpaid for a 2014 Hyundai Accent and then got stuck dealing in repair center xxxx. I went into Hyundai Autonation Tempe Arizona ready to buy my first car with financing ready to go. I left abused, dead tired, and with my soul to the devil. This car buying process took a total of eight hours. To break down the time, it was 15 minutes of trying to explain that i wanted the most basic 2014 Hyundai Accent. A 10 minute test drive where I assured the salesperson that is what I wanted. Then came 6 hours and 45 minutes of scare tactics. I waited for our care salesman to get back to us (while he stood there talking to his coworkers), trying to tack on extra services and fees (For the last time I don’t want window tinting), and endured literal hours of boredom as I sat there for hours trying to sign the paperwork. I had been working with our sales rep but was then brought in front of the general manager for a scene out of scare tactic school. Remember, I brought my own financing, walked-in knowing the car I wanted, and had called ahead. I finally drove away paying over MSRP for the most base model car, without a spare tire, and with my crappy warranty that does nothing. I really hoped I would never have to return. Then the A/C problems came. I really hated my buying experience and did not want to go back to Hyundai Autonation Tempe. I hoped it was a simple A/C recharge, so I went to our local Goodyear. They recharged the A/C but it went out again. Goodyear told us their was probably a leak in the line, most likely in the dashboard. Goodyear asked us to go to the Dealership and use our 60,000 bumper-to-bumper warranty that Autonation had sold me on. I thought I was safe, but Autonation proved once again how much they want to gouge their customers. I walked into the Hyundai Autonation after scheduling an appointment. It only took five phone calls after they kept hanging up on me. I tried to explain my situation over the phone as clearly as I could. The representative, Nick Palmer, did not take notes and did not seem to care that my A/C was out. This is Arizona. In July. I brought the car in and tried to re-explain the issue. Nick Palmer explained that the issue was probably a recharge. I explained that it had been recharged multiple times to no avail. He assured me he would get the problem fixed. I asked Nick Palmer to please tell me if there were going to be charges so that I could approve them. After seeing the bad reviews I had wanted to stay at Hyundai Autonation Tempe to keep an eye on the car. I asked if Autonation had wifi, the day before I went in. The unhelpful customer support rep said the wifi was solid and that I could hunker down during the weekday because I still had to work. I came in the next day and the wifi was not working at all. I spoke to the parts representative and she explained that the wifi had been down all week. I asked about a shuttle to go home to work. Autonation explained that they do have a shuttle but it only goes 5-10 miles. My home was out of that range. THANKS AUTONATION. I was called the next day and explained that the issue had been resolved. I asked Nick Palmer, the fine representative of Hyundai Autonation, if the leak had been found. Mr. Palmer told me there were no leaks and because the issue had been resolved he would charge me $170. I explained that the A/C had been recharged twice and sent the receipts and statement of work over from Goodyear. Autonation Hyundai Tempe did not care at all. I asked to speak to manager. It only took twenty minutes on hold to speak to the manager, Brandon Reed. Mr. Reed assured me that if the recharge did not work I would be refunded. To explain my frustration, I have no problem with technician's doing work that is needed to test the system, I half expected to get charged for another recharge. My issue with this recharge is that I was not called or asked for approval, which Nick said he would do. Finally I convinced the manager to hold on to the car for another day to see if the leak happened again. For clarity the A/C had been going out approximately four days on both of the previous recharges. Autonation agreed to hold it for two more days, where they claimed the car had been run for hours and still blew cool. I had cooled off, without a car or A/C, by this point and went to go get the car. Nick promised that if the A/C went out again I would be refunded. This brings me to do today where I called Nick and Hyundai Autonation Tempe to explain that the A/C had gone out again. I immediately asked for a refund so that I wouldn’t have to float $170 for a problem that had not been solved. Nick told me that I would be refunded when, “all repair work had been resolved.” I was never told about the stipulations of the refund and that I would be stuck in Autonation Tempe xxxx for the rest of eternity. More

Service department is deceitful We bought our Sonata here and it went well. My complaint is about the service department. When we brought our Sonata in for periodic maintenance, We bought our Sonata here and it went well. My complaint is about the service department. When we brought our Sonata in for periodic maintenance, the service advisor recommended the "standard" maintenance. I agreed, assuming that meant the items in the Hyundai service manual. NOT! I should have made them spell out what was going to be done, but after getting home and looking through the bill I realized they had added a "throttle body service" for $65 that doesn't appear anywhere in the Hyundai maintenance schedule. I called back and complained to our advisor (SM), who just told us they add that in because they think it is useful. In other words, it is a profit-item scam to soak the customer. I left a message with the service manager but never heard back. If they don't care any more than that about treating customers fairly, I will find another place to service my Sonata, and another place to buy my next car. More

Not again..... Once again we dealt with this dealers service department and it wasn't good. Brought the car in for oil change and bad door speaker in a 2012 Veloster Once again we dealt with this dealers service department and it wasn't good. Brought the car in for oil change and bad door speaker in a 2012 Veloster. Speaker was fixed, oil change good, but when we picked up the car it had a flat tire. It wasn't flat when we dropped it off. Had to pay $177 to get a new tire. Two days later the tire was flat in the garage. Took it too Discount and they said the valve was not screwed all the way in, nice..... Leak was slow. This is our third time here and each time there has been issues. Maybe time to sell this Hyundai and get a Scion TC since Toyota knows how to take care of their customers and their work is much better... Think twice people about this dealership... Three strikes and they're out in our book... More

To Whom It May Concern: I have a complete log of my To Whom It May Concern: I have a complete log of my experience with Tempe Hyundai. Very unfortunate experience. I could not recommend it--not aft To Whom It May Concern: I have a complete log of my experience with Tempe Hyundai. Very unfortunate experience. I could not recommend it--not after what I experienced. More

Absolutely worst service department we have ever dealt with. We bought a brand new Veloster and from day one the steering wheel have been off center. Bad enough to drive anyone crazy while driving. Took t with. We bought a brand new Veloster and from day one the steering wheel have been off center. Bad enough to drive anyone crazy while driving. Took the car in for it's free first oil change and get the steering wheel straightened out. They took all day to get the oil changed and they didn't even straighten the wheel. They said it would take another day to straighten the wheel.. Are you kidding me? A whole day to perform a 1.5 HOUR job. So know we took it in again, on appointment, and we waited 4 hours and they still haven't started the oil change. FOUR HOURS and still no oil change. And they didn't even straighten the wheel, they said it would take another day. DO NOT BUY FROM THIS DEALERSHIP. PS.... I had a similar situation with my new Tacoma and the Toyota dealer had my oil changed and front end aligned and done in three hours, while I waited. This AutoNation Hyundai dealer needs to send their staff to a Toyota dealer to learn how to run a professional service dept, as they are clueless at the Hyundai dealer. More

I went to there just want to buy some paint for my new Hyundai Sonata. The person talked with me look like I owed her money. Okay just buy some paint not buy a car from you. got the paint and waited for 5 Hyundai Sonata. The person talked with me look like I owed her money. Okay just buy some paint not buy a car from you. got the paint and waited for 5 minutes no body talked with me. The lady sited front the computer didn't look at me even I stood beside her waiting to pay money almost 5 mins. Can I pay the paint? woo, you have to wait until has the invoice. what?How long do I have to wait the invoice? slow, the computer is very slow. really? has computer should be faster. No, this program is very slow. finally, printed the invoice and paid the bill. they whispered each other, I can not hear what they said, but I am sure they said this woman can not wait....over that will be my last time come to this dealer. they don't deserve my business, even only $ 17. More

I took my car in to get the timing belt changed and because the air conditioning wasn't blowing as cold as before. They checked the car over and said that it was leaking Freon at the Compressor and th because the air conditioning wasn't blowing as cold as before. They checked the car over and said that it was leaking Freon at the Compressor and the Evaporator Core. It was going to cost $1920.00 to fix the air conditioning. Living in Arizona, with 100+ degree heat that was very upsetting to me. On a friend's advice, I took the car to her local mechanic for a second opinion. He hooked up the car to the gauges while I was watching and showed be that according to Hyundai's own specifications, the air was running perfectly but may be less than a pound low in Freon (pretty normal for a car that is 8 years old and less than $20.00 to fix). He also followed all the hoses with a black light, and did not find any traces of a Freon leak anywhere near the Compressor or the Evaporator Core. Needless to say I will NEVER trust Hyundai of Tempe again for any of my cars service. I can't believe they told me I needed almost $2000.00 worth of word for something that wasn't even a problem. BAD BUSINESS. More

We have now bought two cars from this dealership and have been quite happy with the service. Donna has always been friendly and does a good job. been quite happy with the service. Donna has always been friendly and does a good job. More