AutoNation Hyundai Tempe - Service Center
Tempe, AZ
870 Reviews of AutoNation Hyundai Tempe - Service Center
The staff was very educated and helpful. I always trust the work here. It does take a long time. To get my oil change and a regular inspection it took two hours. the work here. It does take a long time. To get my oil change and a regular inspection it took two hours. More
Our family has bought 5 Hyundai cars from this dealer. We've had 100% of our service down there on all these cars as well. We always had great experiences with this dealership. About 3 or 4 months ago thi We've had 100% of our service down there on all these cars as well. We always had great experiences with this dealership. About 3 or 4 months ago this place headed down hill fast. Almost impossible to get a car in for service, even for an oil change. We recently had to set an appointment 4 weeks out just to get a clutch looked at. When the appointment day came we took it in and was told it would be another 2 or 3 days to look at it but leave it with them in case they get to it sooner. I asked for them to get me a rental car and I was told only if I also do a $1,400 major maintenance on the car or I am on my own. So, you don't keep an appointment I booked a month ago so need to keep my car a few days but are not willing to get me a rental? So we decided to pick the car up and have it looked at elsewhere. When we went to pick it up we had to wait 30 minutes for someone just to get our car to pick it up. The place is looking like a ghost town and clearly has a skeleton crew for the quantity of workers and customers have had enough. There were plenty of other customers waiting for staff to see while we were waiting as well. After 12 years of loyalty with this dealership we are now done. More
Thanks for the great service, Jerry! Great to be in and out for oil change service- I know you had a busy day yesterday and appreciate the extra info you provided :) out for oil change service- I know you had a busy day yesterday and appreciate the extra info you provided :) More
Arrived for my 7:00 am appointment, and the service department was prompt on taking my car in for service. Services requested were completed timely. Very impressed with this department. department was prompt on taking my car in for service. Services requested were completed timely. Very impressed with this department. More
This dealership has a very long waiting time, I had to book my appointment 3 weeks in advance, and whatever be their reason, this is not ok. When I arrived on the day, they said my car do not need servici book my appointment 3 weeks in advance, and whatever be their reason, this is not ok. When I arrived on the day, they said my car do not need servicing. The person said, when I booked my appointment the other person does not know when my car needs servicing and that is not ok either. Overall not satisfied with this service department at all. More