AutoNation Hyundai Tempe - Service Center

The service that I needed to maintain my truck was done in a very timely manner. The employees were very helpful and friendly. The customer service area which was small due to construction it would have be in a very timely manner. The employees were very helpful and friendly. The customer service area which was small due to construction it would have been nice if there was a TV to watch and coffee being offered. Water was suppied. More

Even while they renovate the dealership, making for a less than ideal set-up (summer in Phoenix!) for the service team, I was treated with respect and professionalism. The work on my car was done quickly less than ideal set-up (summer in Phoenix!) for the service team, I was treated with respect and professionalism. The work on my car was done quickly and I was returned a clean and better running vehicle. Definitely worth going to this dealership! More

Took too long to get my car in, I had to wait for over 30 minutes minutes More

Over the last year or so, the service department has been less than stellar, which was not the case previously. Realize some things are out of their control like supply chain issues, no computer chips from less than stellar, which was not the case previously. Realize some things are out of their control like supply chain issues, no computer chips from a factory that burned down, mechanics not working/available. I accept all of these issues and don't condemn them for those things. But beyond that, the customer service and communication is very poor. No one answers the phone when attempting to call for a service appointment, and there is no voice mail or the ability to speak to anyone. The only way to make an appointment is online and that can be problematic as well. The first advisor I worked with was extremely unhelpful, rude, and non responsive. I will never work with him again. Hank Thayer was the second service advisor I worked with and did help me get an issue fixed that the first service advisor refused to address. Hank was courteous, professional, and and responsive. More

Excellent experience with two warranty and one recall items. Very good customer service and honest assessment of repair options. Henry was friendly and efficient. items. Very good customer service and honest assessment of repair options. Henry was friendly and efficient. More

I don’t know if the service writer was just over worked or what but it didn’t go as I was hoping. And yes he had to deal with an extended warranty Company. She have cars available for people to use if they or what but it didn’t go as I was hoping. And yes he had to deal with an extended warranty Company. She have cars available for people to use if they need. I was very impressed with how quickly I could get my vehicle in for service service. Over all I think he did the best he could!! More

Service advisor NEVER returned calls with any updates we requested. Vehicle was in the shop for 2 1/2 weeks. A good week and 1/2 over estimated time. The dealership is in a mess right now as the calls nev requested. Vehicle was in the shop for 2 1/2 weeks. A good week and 1/2 over estimated time. The dealership is in a mess right now as the calls never go through to anyone who picks up. I’m glad my warranty is about up as I won’t go back after it expires. Horrible service department. No customer service. More

Hank our service writer was fantastic. He kept us up to date on the progress of our repair and overall it was a great customer experience. He kept us up to date on the progress of our repair and overall it was a great customer experience. More

Having my car serviced the other day was a great experience. Max took very good care of me and all of the other customers he was in charge of. They are a very busy dealership, and they are remodel experience. Max took very good care of me and all of the other customers he was in charge of. They are a very busy dealership, and they are remodeling, but neither of these things took away from Max's concentration on his customers. Everything was explained in great detail and I actually felt like I was his only customer that day! I will ask for Max when I need to go back! More

I can't get anyone in the service dept to answer the phone, in fact I can't even get the operator to answer the phone. Had the engine from the block up replaced and it's obvious they didn't take the hoo phone, in fact I can't even get the operator to answer the phone. Had the engine from the block up replaced and it's obvious they didn't take the hood off because the inside hood insulation is damaged and at that same point on top of the hood there is a crease. More