AutoNation Hyundai Tempe - Service Center

I went in for a routine service. They recommended a cabin filter change ($100) and a front end alignment. The tires are wearing fine and I only have 12k miles. I didn’t get the align They recommended a cabin filter change ($100) and a front end alignment. The tires are wearing fine and I only have 12k miles. I didn’t get the alignment. Not sure why it would need an alignment this soon. We don’t drive over curbs. I thought cars today are supposed to not need that very often. The dealer is going through a remodel, but there was no coffee or soda available. The individual that helped me didn’t seem like he liked his job. I expected much more from the dealer. I may start going to a different dealer for my future service. More

Very good service. Just a short wait for an oil change and check up on my new car. Great dealership I'm very happy with the service. Just a short wait for an oil change and check up on my new car. Great dealership I'm very happy with the service. More

Team is very personable and you are kept up to date with whatever service is needed prior to ot taking place. whatever service is needed prior to ot taking place. More

My new service advisor is Max Moon. He was courteous and well knowledgeable. I have had some bad experiences at the dealership in the past but am now looking forward to working with Ma He was courteous and well knowledgeable. I have had some bad experiences at the dealership in the past but am now looking forward to working with Max More

The dealership I bought the car from was difficult to work with. I called Auto Nation in Tempe and was greeted by a lady. I told here I needed an appointment for the first recall. I had one within my tim work with. I called Auto Nation in Tempe and was greeted by a lady. I told here I needed an appointment for the first recall. I had one within my timeframe. She gave me the name of the Service mgr. He told me about the construction going on at the dealership. The repair took longer than expected but because the people I talked to were nice, I'm sure to return. I will not talk ill about my original dealer. To answer the question below about quality, the car runs like before. No-one said anything about what was done. Customers don't talk to mechanics like thee old days. It's a shame because I really cannot answer any of the below questions honestly. 1.cost-no. cost. 2.quality-can not say. 3.speed-took 4+hours. 4.I waited. 5.Service-there wasn't any. More

Initially had difficulty scheduling an appointment to have a warranty recall completed on the steering column of my Elantra N line.. Dana was very helpful in assisting with communication and in expeditin have a warranty recall completed on the steering column of my Elantra N line.. Dana was very helpful in assisting with communication and in expediting the time frame of the repair. Excellent work on the repair with the grinding noise eliminated and everything working as expected. The dealership is under construction and offers a waiting area without TV and only outside restrooms. Hopefully the project will be completed soon. More

I've been using this dealership over 20 yrs. very satisfied with service and customer service very satisfied with service and customer service More

My recent experience was an example of unacceptable and uncommunicative customer service. I brought my 2009 Hyundai Veracruz to the dealer for a service recall and for diagnosis of a whining sound in the uncommunicative customer service. I brought my 2009 Hyundai Veracruz to the dealer for a service recall and for diagnosis of a whining sound in the engine compartment. As I suspected, the AC compressor, the source of the noise, needed attention. When I dropped of the vehicle on Tuesday, 11-15-22, I was informed by service advisor HT that the diagnosis would take a few days. He indicated that he would call with the diagnostic information. Having received no call by late in the day, I called and left a message on HT's direct line. He called back to discuss the diagnosis and get clearance to proceed with the repairs. At this time, he told me that the compressor and idler pulley replacement, and the service recall work would be completed by Monday or Tuesday (21st & 22nd) the following week. After, again, receiving no call regarding the status of my vehicle repairs, I called on Wednesday (23rd) to inquire, left a message and didn't receive a response. On Friday (25th), I called again, spoke with Max who indicated that he would put a call back note on HT's computer screen to ensure that he get the message of my call. On Monday (28th), after receiving no return call from HT, I called again late in the day. When I was finally connected to HT, he informed me that my vehicle was completed on Saturday (26th). I asked if anyone was going to call me to let me know. He indicated that I was on his call list for that day. He apologized indicating that he'd been out for a few days due to the holiday. All well and good, but at this point I had been with no car since Nov 15 - 13 days! Except for one return phone call, all of the communication surrounding this service experience was initiated by me. I was tremendously disappointed with this particular service advisor. His failure to communicate was astounding and certainly a poor reflection on AutoNation Tempe. I hope that customer service training can be made available to resolve this problematic situation. More

Worst advisor, worst service. Don't want to go back. How hard is call back let customer know what's going on. To much attitude. Don't want to go back. How hard is call back let customer know what's going on. To much attitude. More

All taken care of, quick and customer service was great. This is my preffered dealership This is my preffered dealership More