AutoNation Hyundai Tempe

Ryan was very friendly as were most of the staff I encountered over 3 visits. However, your service department leaves much to be desired and I will be avoiding it at all costs in the future unless I n encountered over 3 visits. However, your service department leaves much to be desired and I will be avoiding it at all costs in the future unless I need a recall repair. I brought my 2001 Sonata in because the door locks weren't working; either from the interior switch or with the remote. Also, there was a "grinding" noise coming from the left rear door (behind the driver) whenever I tried to lock the car. Additionally, my "check engine" light was on. All of this was communicated to Ryan when I called to schedule my appt on the 18th and again when I arrived on Nov. 19th. (The shuttle service promised was wonderful, though I didn't get the driver's name.) Ryan phoned me to say I needed an actuator. He said the check engine light was diagnosed as misfiring on a cylinder and said I needed new plugs and wires. I authorized both repairs. The shuttle driver called me a few hours later to say my car was finished and he was coming to get me. I arrived and was told it was "all fixed" and taken to the cashier area where I paid. Then Ryan walked me to my car, where the driver door was already open, and I left. Upon arriving at my next destination, I got out and used the remote to lock my car....the grinding noise was still there! I tried the remote button again. The driver door locked and unlocked but none of the others did. I then checked the interior switch, it was still totally non-functional for any of the doors. I immediately called Ryan and told him the repairs were not done as he had stated. He apologized, said he didn't understand how that happened and said I could bring the car back on Monday at 8:30. He also stated that I would be provided with a "loaner" at that time so I would not again be without a car rather than bring it back in the next day when none were available. I arrived Monday at 8:30 and was told "there are no loaners available, do you really need one?" When I reminded him that the appt was made for Monday at his request because he had no loaners available on Saturday, he said he'd "see what he could do." Additionally, he kept saying that "the tech said there was no noise and it was probably an intermittent problem..." That was a blatant lie unless the tech is VERY hard of hearing! The noise was NOT intermittent but constant and had been present every time I tried to lock or unlock the car for over 3 months. They just never bothered to check the other doors or even look at the interior switch. If you are going to say it's repaired and charge people, you need to confirm it. Especially if it involves multiple parts like 4 doors, not just one. Ryan eventually produced a loaner and I left. In his voicemail a couple hours later he said I needed another actuator and some relays to fix the problem. I authorized the repairs, returned tha loaner and picked up the car today, Tuesday. After verifying with David that all 4 doors locked and unlocked with both the remote and interior switch, I paid and left. I don't mind paying for things to be repaired, I do mind having to make multiple trips to do so. It wasn't Ryan's fault that it wasn't but I still feel I need to give the ratings I did in view of the lack of attention to detail and poor customer service provided by the original service tech. This is unacceptable...period. More

We were greeted promptly upon arrival. Donna came out right away to make arrangements concerning service needed. She called to inform us of what had been found and what needed to be done. While the wor right away to make arrangements concerning service needed. She called to inform us of what had been found and what needed to be done. While the work took somewhat longer than predicted, Donna kept us informed and the work appeared to have been done with care. When our car was brought out, it had been thoroughly washed and vacuumed and was ready for driving. More

I have been extremely pleased with my 2006 Hyundai I have been extremely pleased with my 2006 Hyundai Sonata. The buying experience Tempe Hyundai was absolutely the best ever in 40 years of purch I have been extremely pleased with my 2006 Hyundai Sonata. The buying experience Tempe Hyundai was absolutely the best ever in 40 years of purchasing vehicles. It's ride and handling is sure, predictable, quiet, and comfortable. It acheives 34 mpg on the highway cruising at 75 mph and 27 mpg in mixed driving, and that is with the 3.3 V6 engine! It has been reliable and trouble-free from day one and I would recommend a Hyundai vehicle and Tempe Hyundai to anyone...It is not only a great value, it is a well built vehicle that competes favorably with much more expensive cars. David Aldrich, my Service Advisor at Tempe Hyundai, and the Tempe Hyundai Service Team have performed all of the routine maintenance right the first time, in a timely fashion, and without any hidden add-ons or unnecessary service and parts, at a fair price. Tempe Hyundai is all the things a consumer expects, but rarely ever gets from a car dealership. Steve Wegner More

Upon arriving at the dealership for my online service appointment I was met by a Service Advisor who, when learning that I was looking for Donna immediatly directed me to her area inside. Once inside she appointment I was met by a Service Advisor who, when learning that I was looking for Donna immediatly directed me to her area inside. Once inside she verified the reason for my appointment and showed me the refreshments the dealership offered for its service customers and explained that the service & parts areas were undergoing remodeling and hoped that I was not put off by the work being done. After walking around my vehicle & checking for any damage & that all the lights were working they took it back to be serviced. I was very pleased with the whole experience. I would recommend this dealership to all. More

Agent was very helpful when I pulled up. She asked if I had an appointment to which I stated no. As I was leaving my residence on Saturday afternoon, a light came on so I immediately came to the dealershi had an appointment to which I stated no. As I was leaving my residence on Saturday afternoon, a light came on so I immediately came to the dealership. After seeing which light was lit up, the agent checked my gas tank cap to make sure it was secure which it was. Agent then told me it would be approximately 2 hours to look at and fix the problem, and in 2 hours I was out the door with problem fixed and no charge since it was under my warranty. Very satisfied as always with your dealership. More

I received excellent customer service from the Hyundai of Tempe dealership. They have helped me with a variety of warranty issues with my vehicle and have ensured that the repairs were done in a timely manne Tempe dealership. They have helped me with a variety of warranty issues with my vehicle and have ensured that the repairs were done in a timely manner. The staff was friendly and courteous. They did a great job. More

As usual, Tempe Hyundai serviced my vehicle in a high quality manner. That's why I consider my Hyundai the best vehicle I have ever owned and Tempe Hyundai the best dealership around. My next vehicle w quality manner. That's why I consider my Hyundai the best vehicle I have ever owned and Tempe Hyundai the best dealership around. My next vehicle will be a Hyundai and my son and nephew now own Hyundai's because of my experience with the car. More

Donna did an amazing job giving me the correct cost the time in & out was perfect. everything went just as she said it would. in a nutshell she is the perfect role model of how customer service should be h time in & out was perfect. everything went just as she said it would. in a nutshell she is the perfect role model of how customer service should be handled. My overall experience was very good & I am completely satisfied More

Ryan was very knowledgeable and very helpful. He provided a thorough description of what service was needed and what to watch for. He referred to me as sir and was very polite. I enjoyed my first provided a thorough description of what service was needed and what to watch for. He referred to me as sir and was very polite. I enjoyed my first experience with your dealership very much due to Ryan. More

I approached the dealership on the internet and they responded immediately. After trading e-mails re: my need and wants I secured a price that was to my satisfaction. A few days later I took a test driv responded immediately. After trading e-mails re: my need and wants I secured a price that was to my satisfaction. A few days later I took a test drive with Tony and asked for a specific color and upgrades. They secured a car and I leased the vehicle. The whole staff at Tempe was easy to deal with and I would highly recommend. More