Peacock Hyundai Savannah - Service Center

Horrible customer service. Was quoted an hour-hour and a half for an oil change, staff let me sit in the office for 5 hours and just kept telling me it would be ready in a minu Was quoted an hour-hour and a half for an oil change, staff let me sit in the office for 5 hours and just kept telling me it would be ready in a minute. No apologies offered or any true honest communication. More

Took 3 months to get a routine engine light check. Not enough technicians, and unbearable backup. A number of service staff resigned due to a switch to AutoNation takeover. Will seek other dealersh Not enough technicians, and unbearable backup. A number of service staff resigned due to a switch to AutoNation takeover. Will seek other dealerships in the future. More

there work was great, was just disappoint in the amounted time i was schedule out for an oil change and tire rotation .but i bought my car there they know better than anyone else. time i was schedule out for an oil change and tire rotation .but i bought my car there they know better than anyone else. More

Unable to get updates on a vehicle that is in service for a bad engine, know one will ancer the phone, I have 19 calls that I have left messages with and know return calls! Very disappointed in this company! a bad engine, know one will ancer the phone, I have 19 calls that I have left messages with and know return calls! Very disappointed in this company! More

hard to get them to answer the phone for service and when they did, it was over a month before I could get an appointment. May go to Pooler Chevrolet--they answer the phone! they did, it was over a month before I could get an appointment. May go to Pooler Chevrolet--they answer the phone! More

We purchased a 2021 Touson from Peacock Hyundai who then sold out to AutoNation. Since the buy out I have not been able to get my car serviced. AutoNation blames their inability to hire adequate staff to wo sold out to AutoNation. Since the buy out I have not been able to get my car serviced. AutoNation blames their inability to hire adequate staff to work. All I wanted was an oil change and they could only give me an appointment 2 months ahead. I feel that the issue may be that I bought the car from Peacock and AutoNation doesn't want to stand behind the warranty. This will be the last Hyundai I buy and will never buy from AutoNation. Even Hyundai USA wouldn't help. More

Very disappointed in the service department. Took my car in for oil change and tire rotation and to check backup sensor which did not appear to be working. 3hours later I called and texted ser Took my car in for oil change and tire rotation and to check backup sensor which did not appear to be working. 3hours later I called and texted service advisor to get an update on status. No answer nor response to text. Had my neighbor drive me to dealership to discover it had not even been turned over to a technician! Talked with service manager and received the typical excuse today “ we are under staffed and can’t get people to work”! So 4 1/2 hours after my appointment time my oil was changed and tires were rotated and was told My car doesn’t have that sensor. I previously had a Hyundai Sonata for 11 years and was so pleased with the service I received over the years. I hope this isn’t what I should expect going forward!! Apparently if you don’t wait for your car to be serviced it goes to the end of the line!!!! More

I had a appointment at 10am, my car didn't get worked on until 1pm. It took 4 hours for me to just get a oil change done, this was the second time this had happened to me. No one called to give me no update until 1pm. It took 4 hours for me to just get a oil change done, this was the second time this had happened to me. No one called to give me no update on my vehicle I had to call them. When I called they told me that my car was getting pulled in to get service started. Didn't hear from them after that call until about a hour later. More

Great dealership and the workers are the nicest here. They keep you updated and just great all round. They keep you updated and just great all round. More