Peacock Hyundai Savannah - Service Center

Representatives were very polite, professional and organized. Very pleasant atmosphere. Good service is always appreciated. organized. Very pleasant atmosphere. Good service is always appreciated. More

Representative, service writer was very polite ( Ms. Morgan ), professional and organized. However, when I got my car back it had been splashed with dirt on the passenger side, and left dirty. Inside, Morgan ), professional and organized. However, when I got my car back it had been splashed with dirt on the passenger side, and left dirty. Inside, on the drivers side - something appears to have been poured on the door and left to dry. Also, I'm accustomed to my car being vacuumed before returning to me. Very disappointed. Not the best customer care experience! More

Service department’s customer service is subpar! Trying to get a hold of a service rep or a manager is like trying find a needle in a hay stack! They are the worst at communicating with their client Trying to get a hold of a service rep or a manager is like trying find a needle in a hay stack! They are the worst at communicating with their clients. My vehicle was in their shop for 3 months and they did not call me once to let me know the status during this period. When I picked it up they did not ensure it was working properly. My blinkers and hazards are not working and my alarm/power locks are not working either! I asked the representative at the service desk if she could have a mechanic look at it and she said no, and that I have to schedule an appointment, which they are backed up till February. By far the worst customer care experience I have ever received in my life! More

I don’t usually give reviews unless they are positive, praising and constructive…but this story is too unbelievable to not share. I need to preface that my 2020 car buying experience was delightful; and praising and constructive…but this story is too unbelievable to not share. I need to preface that my 2020 car buying experience was delightful; and my servicing experience was absolutely effortless, painless and accommodating…thru Peacock – before they sold to AutoNation. Late September of this year I discovered that my driver’s side tail light/brake light was not working. I also discovered that it is a modular all-in-one LED assembly – so unlike traditional vehicle light fixtures, you cannot simply replace individual burnt-out bulbs. The entire fixture has to be replaced. The first week of October I submitted an online service request, because you know, it’s more convenient these days. The work order was to replace an inoperable tail light/ brake light; perform a recall service to the engine management computer; and do a routine oil change. The first available appointment wasn’t until November 3rd. Considering the implications of not having rear illumination, I included a note requesting priority service…but in the meantime I had no recourse but to drive the vehicle with no tail light or brake light – at risk of accident or citation. I find it ironically humorous that their appointment confirmation letter states: “At AutoNation Hyundai Savannah we're committed to keeping you safe, and on the road. Now is the time to let us service your vehicle and we'll make sure small issues don't grow into something more serious”. I delivered the car to AutoNation on November 2nd. On November 4th service advisor “Robert” contacted me to inform that “technical diagnosis” had determined the tail light to be indeed faulty. The cost to replace it would be $782.00. I disputed the charge by reasoning that the car is a mere 3 years old; such a hi-tech tail light should not have failed in that short of time; and the car has a bumper-to-bumper warranty – so the light assembly should be covered under warranty. After reviewing the “shop report”, he then confessed that the paperwork had been “miscoded”; and the repair would indeed be covered under warranty. He then advised that the part had to be ordered and would take up to a week to arrive. He offered for me to retrieve the vehicle for now, and return later for the repair. Fortunately I had alternate transportation, so I elected to leave the car with him for logistical simplicity, accessibility, and (hopefully) an expeditious repair. After that initial consultation, from that point on there were no updates or communication from anyone at AutoNation. In the interim, during my work weeks, I stopped by the dealership twice in person to inquire about the status – both times roughly 7 days apart. Both reports were the same: “the tail light assembly hasn’t arrived yet”. Just prior to Thanksgiving I visited the service department a third time on Nov. 22 to glean an update. Robert was not present but a cohort looked up my case and reported that the car was actually ready. He printed some discharge paperwork and turned over the keys to me. I informed the rep that I was unable to take the car immediately, but would return later to retrieve it, very likely after-hours. I was dropped off that evening to get the car. As a matter of practice, before driving off, I popped the hood and checked the oil. It had NOT been replaced. I then discovered that the brake light assembly had NOT been replaced either! I had to presume the OBC was not reconfigured either. The dealership was closed and no one was present at the time, so I had no option but to take the car and go home. At 8:00am Nov. 23 I called the dealership to report the situation. Robert was again unavailable. The (unknown) person on the line did some digging and reported that the brake light assembly had actually not YET come in. The rep invited me to bring the car immediately for the oil change. I refused to do that since 1) it's the day before Thanksgiving, 2) the car sat untouched for 20 days while I had to use a borrowed vehicle; and 3) since I live 24 miles away - it is not logical nor practical to jockey the car back and forth for piecemeal work. They said they would have Robert call me asap to rectify matters. I never got a call back. After Thanksgiving I returned to work on the 28th. I again made time to go to the dealership. The service desk was manned by a lady who appeared to be “in charge”. I asked for Robert. Of course he wasn’t “available”. So I asked her to look up my case by name and vehicle. The system showed that my car was in line for a tail light replacement, a computer reprogramming, and an oil change…and that it should be ready before too long. I laughed, said that I actually have the car, showed her the paperwork I was given, then told her the whole back story. She gulped, apologized for all the mess and miscommunication, then offered for me to leave the car and they would get right on it! Since all previous reports were the part hadn’t arrived, I asked if they had it yet. She confirmed with the warehouse that they do have it (now). I explained that I didn’t have the car with me at present. She asked if I could come with it after work. I said I don’t get off until 4:00pm and could have it there by 4:30. She grimaced and said that wouldn’t allow enough time to perform the work. I expressed to her my irritated intuition that I would now have to make arrangements again to drop off and leave the car for god-knows-how-long. The very next morning I dropped off the car and caught a ride to work. Throughout the day I never received a call. Prior to leaving work I called the service department. They said the car was ready and had been ready to pick up for quite some time. I solicited a ride to the dealership. Indeed, finally, all the work had been completed – 55 days later from initially booking the appointment. So, do I anticipate or expect any form of consideration or consolation from AutoNation after this review – No. I do imagine that because of egg on their face, it might get taken down. If not, let it serve as a warning to other Hyundai owners. More

The Sales Department is AWESOME, Angelo Bunch is a good salesman. I have had my Palisade for One year. I am totally happy with my car. I have had two oil changes and each time I would have an appointment a salesman. I have had my Palisade for One year. I am totally happy with my car. I have had two oil changes and each time I would have an appointment at 10 o clock. But they took Five hours to get it done. Why make an appointment ? I am not happy with the service department. It is not the peoples fault who work the counter. they said they are over booked by Auto Nation. Please fix your way of booking appointments. Five hours waiting in their lobby is not right. Savannah Auto Nation needs help. Thanks Debby Lynn. Please give Morgan a raise. She tried to be so kind to me. More

I have serviced my vehicle at this establishment for 5 years. After multiple email contacts online, I booked my car in for a standard service. I specifically stated I would wait for the car. On ar years. After multiple email contacts online, I booked my car in for a standard service. I specifically stated I would wait for the car. On arrival at the appointed hour, I asked specifically how long the service would take. I was advised between an hour and 90 minutes. That I took as a fair assessment as after all it was essentially just an oil change and check. After 90 minutes I enquired about the progress and was told the car was third in line. That meant nothing to me so I asked for additional detail. Long and short, they had no idea. In fact, the parties attending to me appeared particularly clueless and did not give any degree of comfort that they knew what they were doing. Based on that, and the poor overall attitude, I told them to cancel my appointment and I left the dealership. I will not be back. More

I had a 10:30 service appointment left to go back to work due to an event that we were having. I was told that the car should be ready in 2.5 hrs, which was perfect. My co-worker dropped me off at 1:15 and I due to an event that we were having. I was told that the car should be ready in 2.5 hrs, which was perfect. My co-worker dropped me off at 1:15 and I discovered that they never touched my car. Did the people who arrived after me somehow jump ahead of me because they were waiting on site? Who knows? I took my car and spent the rest of my afternoon trying to find another place to fit me in. I never had a problem when it was Peacock Hyundai; but this is my second visit to AutoNation and the experience has been underwhelming. That's unfortunate since I tend to be loyal to brands and dealerships. More

Negative experience. No call backs or updates since the car was in their possession since September. We picked up car on Dec 8 with more issues. There was no oil in engin No call backs or updates since the car was in their possession since September. We picked up car on Dec 8 with more issues. There was no oil in engine, engine light on, leak from under vehicle, and engine splash shield improperly installed because the bolt was missing and hanging under the vehicle. GM stated his lead mechanic would address and repair my concerns next day priority. Not! We got a bunch of wait one moment and then my college son drove away with engine light still on, no explanation why there was no oil in vehicle, and the leak they claim was from an area they did not touch when they replaced the engine. However, they did fix the shield. The leak was not there before it was in the dealership's possession. Do Better AutoNation Hyundai! More

I had a 9:30 appointment December 9, for an oil change and an air & fuel filter change. I waited 4 hours for them to complete my car. Since their name has changed to AutoNation Hyundai Savannah their serv and an air & fuel filter change. I waited 4 hours for them to complete my car. Since their name has changed to AutoNation Hyundai Savannah their service has been lacking. What happen to the former employees before the name of the company changed? Much improvement is needed! More

It was a great first experience with AutoNation Hyundai Savannah. The customer service was great and welcoming and the period for waiting was quick compared to other dealership services. Savannah. The customer service was great and welcoming and the period for waiting was quick compared to other dealership services. More