AutoNation Hyundai Savannah

Key words: unresponsive, unprofessional, lethargic, incomplete. I had an appointment scheduled for August 2023 for a check-engine light. Due to an unplanned family emergency (my brother died), I asked incomplete. I had an appointment scheduled for August 2023 for a check-engine light. Due to an unplanned family emergency (my brother died), I asked to reschedule. The soonest I could get back on their calendar was the last day of November(!). The instructed me to drop off my car the night before in order to ensure they could look at it early on Thursday. I called 5 times between 8am and 10am the morning of my service, but the service counter never answered. I called a different department (parts) and they said they would physically hand-deliver a note. They still did not call me back. I finally received a call at 3:30pm (the end of my work day). The service person did not get any of my messages, and they were only about to *begin looking* at my car. In other words, they stole an entire day off from me, AND they were not going to have it done until the end of Friday -- now another day off that was not planned. When I picked my car up, the check engine light was still on, even while the car was still in their lot. More

Had a great first service experience. It was efficiently handled. Everyone was very helpful in getting me in and out. It was efficiently handled. Everyone was very helpful in getting me in and out. More

Great experience on buying my new car. Mark was super helpful and nice. Love it! Mark was super helpful and nice. Love it! More

Great service very nice waiting area and bathrooms clean snacks and drinks available good experience clean snacks and drinks available good experience More

Friendly, efficient and accommodating! Service Manager listened to constructive criticism and responded appropriately. Overall, a positive service experience! Service Manager listened to constructive criticism and responded appropriately. Overall, a positive service experience! More

I initially came in March looking for a bigger car for my business. I met with Ty, who was recommended to me by a co-worker. He showed me multiple SUV’s, different sizes, styles, features. I found one I love business. I met with Ty, who was recommended to me by a co-worker. He showed me multiple SUV’s, different sizes, styles, features. I found one I loved and was planning on coming back on my day off to purchase it. I had some personal things come up and wasn’t able purchase the car. I immediately let Ty know and he was more than understanding and let me know that he would stay in touch. And he kept his word!! We chatted over the course of 8 months. Work was exceptionally busy and I just didn’t have the time to get in and buy one. Ty sent over some other vehicles that just arrived on the lot that I may like, notified me of pricing chances and kept me informed the entire time! Finally, I had the time to come in and get it all settled!!! My first time buying a car, I was in the dealership for 8+ hours. This was so quick! I filled the credit application prior to arriving online so all the back end work was completed. I finished the process with Tem. He worked through some amazing warranty options with me and made the process smooth and I never felt pressured. I’m so excited for my new car and I can’t wait to see where it takes me. I couldn’t have done without Ty’s help! More

Customer service is very poor and most of the people working there are not very nice. working there are not very nice. More

They were very welcoming the moment I walked in and went above and beyond with helping me even while helping other customers. Answered all my loads of questions with facts and were extremely genuine, which above and beyond with helping me even while helping other customers. Answered all my loads of questions with facts and were extremely genuine, which means a lot because you always are not sure about dealerships and trusting them, yet this dealership ship honestly makes you feel like family! Before you have even bought anything, and then once you are interested they are still going above and beyond for you. I’m so thankful I came here!! More

The only thing is, I set up the appointment over a month early and come to find out one of the recall parts they still had to order early and come to find out one of the recall parts they still had to order More