AutoNation Hyundai O’Hare - Service Center

Dealer was very friendly. However, my 12k mile oil change was 2 hours with an appointment (that took 3 weeks to get). She did inform me it would be 1hr 45min when I dropped i However, my 12k mile oil change was 2 hours with an appointment (that took 3 weeks to get). She did inform me it would be 1hr 45min when I dropped it off so I expected the wait but wish I had known before I showed up and probably would have rescheduled. More

My appointment was for 1:00 p,m, and I presented myself at 12:50. I reminded the team that I also requested for shuttle to take me home. After several reminders, I finally got the ride at 1:25 p.m. I at 12:50. I reminded the team that I also requested for shuttle to take me home. After several reminders, I finally got the ride at 1:25 p.m. I was told the service would take an average of 2 hours and 30 minutes so I was surprised to get a call at 3:30 that the car was ready and the shuttle would be arriving soon. I live about 8 minutes drive from the dealership so I called at 4:00 to check on where my drive was. I was told the car just left about 3 minutes ago. I made several more similar calls and got answers like the shuttle would be dliving in 2..then 3...then 5 minutes. As 5:00 got closer, I started calling all the numbers I could find to no avail and finally, I called the salesperson who helped me purchased the Elantra. I also had to call him twice but finally, he told me the car was on the way. The driver could tell I was very very upset and I told him this was the worst experience I ever had. He, Manny, explained that there were other customers waiting and that you were short of staff. Understood. But how many times I called and nobody told me anything other than "it's on the way". If the people were transparent to tell me the real issues, I would understand. But Manny calmed me down. I understood the problems and I would have understood them and I wouldn't be upset. Thank you. More

The dealership was very attentive to all of my questions an concerns. The wait time was minimal. an concerns. The wait time was minimal. More

terrible service they do multiple inspection and they mark everything as good but they don't check the filters, fluid whipers are 2 occasions that happen that was the last time I went there I recommend y mark everything as good but they don't check the filters, fluid whipers are 2 occasions that happen that was the last time I went there I recommend you ask for the old filters and be careful when it is a service for miles imagine if In a basic service they do not do it well, what confidence does it give me when doing a more detailed service in my SUV the family travels, consider more options Jeffy lube I think he does a better inspection More

What a great surprise to find a great reliable dealership that can actually perform a great service to my car that can actually perform a great service to my car More

Cada que vengo a hacerle servicio al carro, he recibido muy buena atencion y muy buen servicio. Son eficientes y profecionales. muy buena atencion y muy buen servicio. Son eficientes y profecionales. More

Very courteous. It was remodeling time, no place to wait so they drive me home and picked me up. It was remodeling time, no place to wait so they drive me home and picked me up. More

The wait time was great and all staff were exceptional! 5 Stars for this dealership. 5 Stars for this dealership. More

Great dealership with amazing staff! Always a nice experience with good service I have yet to come across anything different Always a nice experience with good service I have yet to come across anything different More

Service Department professional & efficient Will return for service again Appreciate the speedy check in process Friendly staff for service again Appreciate the speedy check in process Friendly staff More