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AutoNation Hyundai O’Hare - Service Center

Des Plaines, IL

4.3
278 Reviews

278 Reviews of AutoNation Hyundai O’Hare - Service Center

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October 16, 2024

The Service Department is top notch and the Service Manager Andy and Service Advisor Matthew both deserve praise. Not only are they both on point but honest, up front and are no nonsense. All of which More

by CarbonaraJoseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy and Matthew
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Oct 19, 2024 -

AutoNation Hyundai O’Hare responded

Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

July 09, 2024

Sales experience was pretty good, no real problems. They service has been solid. I would recommend this dealership to others More

by ttocs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Jul 10, 2024 -

AutoNation Hyundai O’Hare responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Hyundai O'Hare and we hope to be of service again in the future.

June 18, 2024

I really like someone to call. me. Saturday a had the worst experience whit you guys. More

by Aurelian puscau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
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Jun 19, 2024 -

AutoNation Hyundai O’Hare responded

Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

June 17, 2024

Easy to work with, scheduling was easy, wait area was clean and comfortable! Staff and advisers were readily available More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not recall Andy and possibly Alex
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Jun 18, 2024 -

AutoNation Hyundai O’Hare responded

We are pleased to hear you had such a positive experience with us, Susan! Feel free to stop by if you ever need any more help.

June 15, 2024

Recall issue was addressed along with a couple of other issues that needed some attention More

by forensic13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Jun 19, 2024 -

AutoNation Hyundai O’Hare responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 31, 2024

Friendly staff and very professional in dealing with customers. I greatly appreciate the good service provided by the dealer. More

by Roberto
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Report | Print
Jun 05, 2024 -

AutoNation Hyundai O’Hare responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

May 21, 2024

All service reps were very polite and took care of my car promptly and efficiently. More

by Didi23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander
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May 22, 2024 -

AutoNation Hyundai O’Hare responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!

January 20, 2024

General manager, James and service manager, Andy are incompetent and negligent. They are ruining what use to be a decent dealership. Hyundai autonation cannot service the vehicles they sell. This, purch More

by Mickey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
General manager, James and service manager Andy
Report | Print
Jan 23, 2024 -

AutoNation Hyundai O’Hare responded

Hi Mickey, we are deeply disappointed by your experience at AutoNation Hyundai O'Hare. When you have an opportunity, please reach out to us at (847) 346-0144 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

Jan 23, 2024 -

Mickey responded

Autonation isn't disappointed at all. About anything. James was well aware about my unsatisfaction and still did nothing. Until leadership at this dealership is replaced, James, the general manager and Andy, the service manager, it will be impossible to restore confidence. In the three years I have dealt with Ohare Hyundai autonation, I never had an issue until the current general manager and service manager were hired. I will work tirelessly to inform prospective autonation purchasers about rampant deceptice practices at this dealership and that they will best served if they consider another Hyundai dealership. I will be trading in my vehicles to McGrath. Remove the stench of autonation permanently. good riddance

January 08, 2024

It was the WORST. ..3-1/2 hours for an oil and filter change with an appointment More

by fgbw426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dont remember
Report | Print
Jan 11, 2024 -

AutoNation Hyundai O’Hare responded

Hi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (847) 346-0144.

December 16, 2023

Been there a couple times for minor service appointments. Been a good experience each time. More

by Burger 🍔
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember names, they were all good.
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Dec 19, 2023 -

AutoNation Hyundai O’Hare responded

Hi, we are glad we could help! Feel free to stop by if you ever need any more help.

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