AutoNation Hyundai O’Hare

My car was on it's last leg and the repair costs outweighed its remaining value. Now, I dread going shopping for a new car because of the haggling involved over the price and financing, however I co outweighed its remaining value. Now, I dread going shopping for a new car because of the haggling involved over the price and financing, however I couldn't be more pleased at the experience I had with O'Hare Hyundai. My twin brother and I were looking for the same car...A Hyundai Elantra (Limited). When we arrived at O'Hare Hyundai we were greeted by Bob Gold as we checked out the inventory on the lot. Bob was amazing! He was friendly, knowledgeable, and made us feel comfortable instantly. He took the time to explain every detail of the car from bumper to bumper and I never felt rushed or pressured. His courteous and helpful attitude made my animosity about buying a new car just melt away! Dan Chatfield made the finance part of the experience go very smoothly. He was willing to work with us in order to make sure everyone was happy with the deal. I couldn't be happier with how we were treated. Needless to say, my brother and I are now proud owners of brand new 2012 Elantras. Mine in silver, his in grey. From start to finish...a wonderful experience! Thanks! Sincerely, Russ More

This car purchase has been one of the smoothest This car purchase has been one of the smoothest transitions I have experienced, thanks to Darren Conwell, the Sales Representative at This car purchase has been one of the smoothest transitions I have experienced, thanks to Darren Conwell, the Sales Representative at Ohare Hyundai dealership (in DesPlaines, IL), and Dan Chatfield, the Finance Officer who led me through the financial arrangements, explained the extended warranty, accepted my Pontiac GrandAm for trade-in, and practically gift-wrapped my new car. At the onset, I researched Hyundai’s 2012 Elantra on the internet, checked Consumer Reports ratings, & planned several strategies for comparing the 2012 Hyundai Elantra GLS and the 2012 Hyundai Elantra Limited; then, as a COSTCO card member, I went to the COSTCO website, identifying the car I was interested in purchasing: the make, model & year, along with my zip code. Immediately, I was given both an authorization number for purchasing a car at Ohare Hyundai, and also the name of the salesperson who would assist me in making a car purchase. I received several carefully orchestrated calls & emails from Darren Conwell to see where I was in the process of selecting a new car. We exchanged a few emails; I needed time to think clearly & Darren encouraged me to do just that. So, about 10 days after my inquiry at the COSTCO website, I phoned Ohare Hyundai and set up my appointment for Wednesday, the next day, with Darren Conwell. The next day, I met him for the first time; it was easy to recognize he is highly motivated, as he was neatly dressed, wearing a bright colored shirt & an enthusiastic smile. At all times, his demeanor was pleasant, courteous, & thoughtful. I knew I was at the right dealership, & by three hours later, I had test driven one of the two cars he selected from the inventory. While I had to leave for some other personal business, I returned several hours later, “to finish the process”. In the next three hours, Darren went over the “owner’s quick guide”, the warranty program, additional arrangements, & the pricing on various add-ons (I chose the paint seal), as well as the paperwork, reviewed any yet to be resolved issues & answered any remaining questions from me. He introduced me to Dan Chatfield, the Financial Officer, whose responsibility it was to clarify any extended warranty offers, explain the Hyundai Assurance plan that quotes the buy-back value of the car down the line, let’s say, in 5 years. Dan knows his responsibility & is careful & considerate in offering the customer the items that would make a perfect configuration. Because I was using the COSTCO “no hassle-no haggle” approach, the buying process is simplified. Trading in my old car began with Darren and was authorized by Dan Chatfield. The only matter that needed completion for me was the “paint seal”, & they would take care of that the next day. Lastly, the financial arrangement on my part sealed the transaction. Dan Chatfield oversaw the state license transfer, & calculated all the taxes in the transaction, as well as the trade in of my Pontiac Grand Am. As planned, I returned on Friday to accept delivery of my new “Blue Sky Hyundai Elantra as my personal celebration of my Mom’s 101st Birthday. Friday morning came & Darren met me with his big smile; once again, he was dressed very business-like, wearing a grey, blue & white plaid sweater vest over a deep blue shirt, & dark trousers. Here’s a car salesman dressed to send one customer home with a new car, & yet, ready for another client. For a couple hours, Darren Conwell reviewed the driver’s manual & guide, removed the license plates from the old car & re-attached them to my new car, checked for any dust & dings, made sure I left with a full tank of gas, & bid me “happy driving” .. In the past week (of ownership), I have had 5 phone calls from Hyundai employees at the dealership & the corporate office “thanking me for my business”. This is one special Hyundai car dealership with special people in sales: Darren Conwell & Dan Chatfield! More

On my third Santa Fe from O'Hare Hyundai. I have based my purchasing decsions on logistics, and the excellent service I have received from Vince in the service department, the rating and quality of the ve my purchasing decsions on logistics, and the excellent service I have received from Vince in the service department, the rating and quality of the vehicle as well as the value for the price. The last two purchases went very well, this latest was very pleasurable because of the manner in which Keith handled the sale. I highly recommend a visit to this dealership. They have set the bar for sales and service. More

I live in Las Vegas and had been to a LV Hyundai dealership with very disappointing results. I was interestd in the Sonata Hybrid which they did not have, and I asked if they could let me know when dealership with very disappointing results. I was interestd in the Sonata Hybrid which they did not have, and I asked if they could let me know when one was available. Six months later, I have never heard back from the sales person! My son, who had leased his Sonata from O'Hare Hyundai, said that when I was visiting in October we had to "see Mary" when I was in town. His experience at O'Hare Hyundai had been so positive, he not only recommended the dealership to me, but also our good family friend. We all made an appointment with Mary Rycerz who juggled both of us nicely, with the resulting sales of a second Hyundai to my friend and the Sonata Hydrid for me. The process was smooth, upfront and actually pleasant. The delivery of the car was quite remarkable in that Mary handled the details efficiently, Dan Chatfield gave the financials in a clear, easy to understand manner, and Bob Gold did an outstanding job of explaining all the bells and whistles of the Hybrid. Everyone I met there was friendly, personable, straightforward, polite and seemed to genuinely want this experience to be positive. From the first greetings to the follow up thank you calls I feel this dealership takes the literal pain out of buying a car! I was comfortable throughout the process and absolutely delighted with my new car. I am so happy to have bought the car there than to have to deal with a dealership in Las Vegas. Thank you to all the folks at O'Hare Hyundai! More

I purchased my first Hyundai yesterday. Did a lot of online research, Hyundai, Honda, Nissan, Toyota and VW. Hyundai had the best price, best warranty and best safety record. I had a wonderful sales m online research, Hyundai, Honda, Nissan, Toyota and VW. Hyundai had the best price, best warranty and best safety record. I had a wonderful sales man-Bob Gold. He explained the pros/cons of Sonata v. Tuscon. I landed on the Tuscon, took for a test drive and that was it. Bob, walked me through all of the options which at first were quite intimidating. He took a lot of time explaining and showing everything to me. I previously owned 2 VWs and they didn't explain anything to me, gave me the keys and I had to learn everything myself. Dealership is state of the art, all personnel are very friendly. I like that when you buy the car, they ring a bell and everyone claps. Additionally, can't tell you how many of the associates came over and introduced themselves as well as offering congratulations. Dan was also very helpful explaining the terms of the contract and what I needed to do in updating my city sticker, IPASS and auto insurance. I love my new car, can't believe all of the perks that come along with owning a Hyundai. They believe in their product and their service which is refreshing. More

I have never purchased a Hyundai before and was referred to Ray Reynolds at O'Hare Hyundai. While there, I was taken for a test drive by Darren Conwell who expertly pointed out the facets of the Sonata GLS to Ray Reynolds at O'Hare Hyundai. While there, I was taken for a test drive by Darren Conwell who expertly pointed out the facets of the Sonata GLS and SE. Ray guided us through the purchasing process and was honest and genuine about making sure my wife and I had a good car-buying experience. Upon selecting the SE, Ray and Darren expediated the process and explaned the electronics and keyless entry - neither of which we had prior experience with. In the finance department, Dan Chatfield made sure we understood the financing and the warranty. I would definitely recommend buying a car at O'Hare Hyundai. More

This dealership made me feel extremely comfertable looking at new and used cars to purchase. The atmosphere was pleasant and not pushy. Keith worked with me in every detail of getting a car. He broke looking at new and used cars to purchase. The atmosphere was pleasant and not pushy. Keith worked with me in every detail of getting a car. He broke down the dollar ammount with taxes, title, tranfer, dock fees, and trade! He broke it all down and was able to get me the exact car that I wanted at the price that I wanted. He was very a friendly, genuinely nice, family guy and not typical sales guy that I have met many tims over. Usually when the sales guy approaches my chestgets tight and I feel totally uncomfertable, and I just want to leave. It did at first but when I told him I would let him know if I had questions he let me be and I went back to him when I was ready. He never once made it like I had to buy today, he just worked with me and answered questions and I made the decision as it should be. It was a very pleasant expierence. I should say the best car purchase expierence that I have ever had. Even the big manager got involved in looking for the perfect vehicle for me and the finance guy (Sam) went over every detail in he end. They all worked really hard together to get me what I wanted and I am happy I went here to get my car and no other dealership. Thanks O'Hare Hyundai...you are awesome! And Keth is the best! More

Bob Gold was great. Sincere, professional, very friendly, and easy to work with. I truly appreciate all of the time he spent going over everything. He showed me how to operate, and explained, every single and easy to work with. I truly appreciate all of the time he spent going over everything. He showed me how to operate, and explained, every single control. We reviewed all of the features and he gave me additional information on those that I wasn't very familiar with. I don't feel that anything was left out, or that I was rushed through anything. Dan, the finance manager, worked with me to ensure that I walked out of the dealership with a new vehicle. The part that I found the most considerate was that while he explained all of my options, he didn't try to harangue me into add-ons that I didn't want. I had a very positive experience, and won't hesitate to recommend O'Hare Hyundai in the future. More

I would recommend O'Hare Hyundai because it was the best car buying experience I've ever had. The staff was friendly, not pushy or agressive at all. They were very accomodating and went out of their way t car buying experience I've ever had. The staff was friendly, not pushy or agressive at all. They were very accomodating and went out of their way to provide me with exceptional service. More

I am so happy with my brand new Elantra 2012, Thank you so much for your patience and all the detailed information. My boyfriend drove off your lot with a 2011 Hyundai Sonata last year and I admired the qu so much for your patience and all the detailed information. My boyfriend drove off your lot with a 2011 Hyundai Sonata last year and I admired the quality and apperance of this vehcile. I'm so so happy he convinced me to come and meet you, everything was perfect. I too, drove off your lot with my brand new Elantra, I am going to recommend my friends to this dealership and all the friendly staff. Thanks for your kindness and sense of humor'Darren,Very Happy !!! More