AutoNation Hyundai O’Hare

Good , Dear Sirs at the Auto Nation Hyundai O’Hare Dealership, This letter is a high commendation for one of your salesman, Darren Conwell. We decided this Dear Sirs at the Auto Nation Hyundai O’Hare Dealership, This letter is a high commendation for one of your salesman, Darren Conwell. We decided this summer to purchase a Hyundai Elantra, and had already done extensive research on that car and visited several dealerships closer to our home. Unfortunately, our experiences there were discouraging. As a third try, we visited your O’Hare dealership where Darren Conwell was the salesperson who welcomed and worked with us. He was immediately polite, friendly, positive, willing to listen to us, and he encouraged us to ask as many questions as we had, answering each one with honesty, integrity and dignity. He also provided many detailed explanations, understanding that we both wanted and appreciated the background and additional information he contributed. After very enlightening conversation, we took a 2016 blue Elantra for a test drive, which was a very strongly positive experience. When we explained that we still required additional time to talk it over, he was again very understanding of our needs. We then promised to contact him very soon thereafter, and when that call was made, he allowed more than adequate time to conclude the sale. Never were we rushed or pushed toward this decision, and perhaps this is the very first time in our experience that we have been treated so well during an automobile purchase. We drove our new car away with great satisfaction, knowing we had purchased the exact model we had researched so carefully. Darren’s thoughtfulness and professionalism were most refreshing and reassuring in this world of quick deals and pressure on the customer to make an immediate decision. You have a treasure in Darren!! He is a rare and unique example of an extremely knowledgeable, patient and outstandingly honest sales representative. He has earned our sincere thanks and great respect for his integrity. With all good conscience, we will now be able to recommend both Darren and your dealership to friends and acquaintances who are looking for cars in the near future. If there is such a professional award in your field as salesperson of the year, Darren would have our wholehearted vote for the year 2015!!. Shabas made a poor explanation about the Cook County 1% sales tax and calculated it based on a number way far above (over $1000) what we paid with 1% tax and all other fees included not on the sale price. The sales manager insisted that we pay for an appearance package that we did not want or need and indicated that there could be no deal if we didn't agree to the added costs. Sincerely, Daniel and Josephine Schwartz More

Great! Excellent help from staff. Very time efficient and I wasn't pressures. I hope to buy my next car from them as well. It was a great experience Excellent help from staff. Very time efficient and I wasn't pressures. I hope to buy my next car from them as well. It was a great experience More

Peter Siemieniuk is our Sales Associate and is very knowledgeable about the cars. Peter is great to work with and I will recommend him to anyone interested in a Hyun is our Sales Associate and is very knowledgeable about the cars. Peter is great to work with and I will recommend him to anyone interested in a Hyundai. More

No worries- just be happy Being a single woman, I was worried how i would be treated. I was treated with respect and yet a nice touch of caring too. At any point when i was w Being a single woman, I was worried how i would be treated. I was treated with respect and yet a nice touch of caring too. At any point when i was worried about something, Bob assured me that they could work it out- no worries. I was quite impressed. I am very satisfied with my car buying experience. Vicky More

Sales Associate Darren Conwell was our sales associate. He was professional and informative. Darren explained everything in detail from our leasing/buying options to Darren Conwell was our sales associate. He was professional and informative. Darren explained everything in detail from our leasing/buying options to all the features of my 2015 Hyundai Tuscon Limited. We couldn't have had a better car buying experience. it was a pleasure to work with him. love my Tuscon!! More

Very comfortable experince Very pleasant car buying experience. Would definitely recommend this dealership to anyone asking about buying a new or used vehicle. Had my three youn Very pleasant car buying experience. Would definitely recommend this dealership to anyone asking about buying a new or used vehicle. Had my three young adults with me on the first visit and all of us were very comfortable. More

10 year 100,000 warranty is no warranty at all The Santa Fe's have a problem with the throttle body. And of course it's not covered. When I told the service manager that looking it up online you co The Santa Fe's have a problem with the throttle body. And of course it's not covered. When I told the service manager that looking it up online you could see there is a problem. He told me to google unicorns and I'd find a problem with them. Then he refused to give me the contact information for his zone rep. I wrote a letter to Hyundai Customer Service and their response was a big fu. These 10 year 100,00 warranty's are no warranty at all. More

Can't believe them After calling the day before to ask if service would honor competitors coupons and being told that they would as long as it was from another Hyundai d After calling the day before to ask if service would honor competitors coupons and being told that they would as long as it was from another Hyundai dealer, I brought my car in for an oil change. When I presented my coupon from Gregory Hyundai for a $14.95 oil change, the service rep said " oh, we can't do that". When I told him I just called the yesterday and they said they would he just kept saying they could not match that deal. This is the second bad experience I have had with this service dept. First time was when I called for about a recall, made the appointment then when I got there was told they didn't have the part in stock. They could care less then either. This is the last time I will ever deal with them again and I will also make sure to inform my friends of my experience. More

Horrible experience Came in to trade in my car and get a new huyndai Darren was the guy helping me and my dad we went to look at cars wanted to drive one he took sweet ti Came in to trade in my car and get a new huyndai Darren was the guy helping me and my dad we went to look at cars wanted to drive one he took sweet time getting the keys but that's ok that's not that bad. We went to his desk told him what kind we wanted and he said he will be right back because he has to get the account information. Me and my dad were waiting for like 45 min we finally got up and saw him with a new customer showing her cars on the other side of the building. More

Friendly, Fast and Fun Experience Just got a new 2015 Sonata. Darren was a great sales representative. He ddidn't pressure me and was able to make sure I was comfortable with my month Just got a new 2015 Sonata. Darren was a great sales representative. He ddidn't pressure me and was able to make sure I was comfortable with my monthly payment! I'll definitely be back here! More