AutoNation Hyundai North Richland Hills - Service Center

The overall dealership I like . I have purchased 6 or 7 cars from that location. I am not impressed with some of the changes that have been made in the service dept. It should not n I have purchased 6 or 7 cars from that location. I am not impressed with some of the changes that have been made in the service dept. It should not not take 2 1/2 hours for a oil change. I have always been treated kindly by the people. Mike is a special person that checks me in most of the time. He is friendly and always explains what is due. I have one more oil change due on the contract and think that I will be looking for another location. The express service sign is still on the wall. If 21/2 hours is exprI would hate to see how long it takes for other services.. More

The dealership itself was very clean and organized. While staff were professional and very polite. While staff were professional and very polite. More

I dropped my car off for warranty work and I felt like I was rushed through the entire process. I was not greeter with a friendly hello at the service department or given much information about my car. I ac was rushed through the entire process. I was not greeter with a friendly hello at the service department or given much information about my car. I actually had to call them to find out if it was ready! More

2 hour wait for an oil change with an " express" appointment. No warning, explanation or apology given. appointment. No warning, explanation or apology given. More

3 hours for a simple oil change is excessive and ridiculous. Plus the service advisors are not particularly friendly people ridiculous. Plus the service advisors are not particularly friendly people More

First service since I bought the car. This included rotating the tires and overall safety check. 10 days later, one tire light comes on. I called for service. After explaining situation a This included rotating the tires and overall safety check. 10 days later, one tire light comes on. I called for service. After explaining situation and giving PSI from display, i was told first availability to have this checked would be at least 20 days away. Seeing my son in law originally helped me purchase the vehicle at Freeman Hyundai a distance away, I called was instructed that this could be a safety issue and to bring the vehicle in to be checked. I was given the hours of operation and told to be careful and go on the slower side so tire would not be compromised. I was told that I might have to wait due to many appointments and if I felt unsafe to drive there to call for roadside service. When I arrived at 4p I was taken care of and on way within 45 minutes. I was very pleased with Freeman’s response and service. More

Friendly and helpful staff ready to work your schedule. Great waiting room with plenty of space. Great waiting room with plenty of space. More

Service was fast. Dropped of car 1130Saturday morning picked it up 5 hrs later. Informed all the way Dropped of car 1130Saturday morning picked it up 5 hrs later. Informed all the way More

Nice people clean shop fast maintanance ,wonderful reciveing front desk ,fast apointmet ,good price Thank you reciveing front desk ,fast apointmet ,good price Thank you More

So far, I have experienced positive service from this dealership. Mike was especially nice and forthcoming with pricing and information. Because my warranty company would not cover any of the mechanical dealership. Mike was especially nice and forthcoming with pricing and information. Because my warranty company would not cover any of the mechanical issues I brought my son's car in for, I asked that they just perform a LOF and tire rotation. I would like to suggest that this dealership include a car wash before returning the customer's vehicle. This is a service I never had to ask for from the Ford dealership I took Ford to for over 10 years. More