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AutoNation Hyundai North Richland Hills

Fort Worth, TX

4.6
992 Reviews
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7724 NE Loop 820

Fort Worth, TX

76180

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Showing 992 reviews

August 15, 2022

Ryan Lovin was great! No sales pressure and helped us every step of the way. Very professional and good communication skills. Purchased car and delivered it to us in re More

by patrickjtower
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Lovin
Aug 19, 2022 -

AutoNation Hyundai North Richland Hills responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

August 14, 2022

I was lied & cheated to by finance manager, Justin Moore. I purchased a use car which was NEVER inspected just needed to make a sale. The worst is that when I went to talj to Justin he told me I didn't need More

by JOSXB720
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charles, Justin, David & Luis
Aug 18, 2022 -

AutoNation Hyundai North Richland Hills responded

Thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com

Aug 18, 2022 -

JOSXB720 responded

Kinda late to care. I have attempted so many times to no sign of concern. By now this dealership should know me hoping I go away but no just found out I got scammed by a manager and sales personnel. Why I was very stress, take advantage of that, senior citizen, hispanic?????well doesn't quite work that way with ALL THAT FALLS IN MY CATEGORY. I even called corporate office, send them a list of how I got scammed, things done by a large dealership against Texas law and use car sales regulations????? You can call if you won't be making excuses for Justine, I too was having a "BAD DAY" but didn't except to be cheated big time. Yes, I have got prove not stupid. Rosalinda Leal 4692855312, i refuse to listen to "EXCUSES" I AM DONE. I AM IN THE PROCESS OF FILING COMPLAINTS & CONSIDERING A ATTORNEY MAYBE CLASS ACTION SUIT. I was lied & cheated to by finance manager, Justin Moore. I purchased a use car which was NEVER inspected just needed to make a sale. The worst is that when I went to talj to Justin he told me I didn't need Gap insurance but had to purchase extended warranty to get approved by a finance company. He quoted me $248.00 so fine I signed littke did I know he had me sign a maintenance warranty fir 3 yes 3 oil changes and all this time I was being forced/lued to get oil change insurance which I was doubg my own full synethic oil change. Then did Justin also charge me $1552.00 for a "EXTENDED WARRANTY" that he never has given me any papers as policy numbet who to call or what yet I pointed this fraud done to me and the finance company David the finance director also did not give me any informatuon as what i was charged $1552.00 for, he ignored me there. Director and manager doung this illegal tactics to cheat a senior citizen, female is wrong. I have tried to talj to general manager but it just falls on deaf ears. Now it's time to talk to corp in Florida and fike complaints with agencies on their practices. I suggest whoever dealt with Justin look over your papers and see what he snunk in your contract.

Aug 18, 2022 -

JOSXB720 responded

Didn't figure you would care. "I WILL CALL YOU" RIGHT ANOTHER JOKE

Aug 25, 2022 -

JOSXB720 responded

NOW the General Manager Ryan has decided to get involved in what he should have been involved in from my first visit to how his employees scammed me there. He wasn't there but he sure knows what took place. It took over 8 months to provide me with copies of the extended warranty and the add on of car care maintenance which is 3 oil changes that was 'FORCED ON MY FINANCE CONTRACT". Now come to find out the deductible is NOT $200.00, Justin forgot to say "$200.00 is you use AutoNation but if you go elsewhere it is $400.00, how convenient for him to forget and forget to give me a copy. But then I would have picked up where the $248.00 he told me was the price for the warranty was really the charge for his forced car care maintenance. THIS DEALERSHIP NEEDS TO LEARN THE REGULATIONS AND TEXAS LAWS. LIES IS ALL I HAVE HEARD FROM THEM. IF JUSTIN MOORE DID YOUR CONTRACT LOOK VERY CAREFULLY WHAT HE "ADDED ON" TO MAKE COMMISSION AND BE THE TOP PERFORMER. THEIR CONTINUED LIES WILL ONLY COST THEM MORE. NEVER WILL USE OR RECOMMEND AUTO NATION. THE EASY WAY OUT FOR THEM IS "WE'LL REFUND YOU THE MONEY" NO THEY NEED TO CLEAN HOUSE OF THE SCAMMERS WORKING THERE. I WILL DO NOW WHAT I HAVE TO DO TO MAKE MYSELF WHOLE.

August 13, 2022

Dealership did an awesome job on the repairs, they were very informative about future repairs that were recommended, very nice and friendly staff More

by Seanjohntwildsj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge
Aug 17, 2022 -

AutoNation Hyundai North Richland Hills responded

Hello, it means so much to us that you chose our dealership! We appreciate your recommendation of AutoNation Hyundai North Richland Hills and we hope to be of service again in the future.

August 11, 2022

Jaden was my Sales Consultant. I recently bought a Hyundai Elantra Value Edition Scarlet Red. I love, love, love my car and everything about it. It's perfect for me. I walked into More

by cleota.andrews
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaden
Aug 15, 2022 -

AutoNation Hyundai North Richland Hills responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 11, 2022

Jorge was my service advisor and was great. He even completed a vehicle recall that was scheduled in September but he did it on this visit to save me from coming back for another visit. More

by mdfw04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge
Aug 15, 2022 -

AutoNation Hyundai North Richland Hills responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 05, 2022

I was informed of each step. Evry thing was done promptly. I received a courtesy ride back home and to the dealership. More

by eugeneleach13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Aug 08, 2022 -

AutoNation Hyundai North Richland Hills responded

Hello , it means so much to us that you chose our dealership! If you need more help, our team is available to talk -- safe travels!

August 01, 2022

The Service Department at AutoNation Hynidai North Richland Hills was fast and professional. I would reccomend service on all vehicles at this dealership. More

by xrayfrench
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot Name
Aug 03, 2022 -

AutoNation Hyundai North Richland Hills responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

July 29, 2022

I bought my car and also got it serviced here. They met expectations and have been helpful ever since. More

by damolao
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
can't remember
Aug 02, 2022 -

AutoNation Hyundai North Richland Hills responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 29, 2022

Very knowledgeable salesman (Josh) answered all of my questions and worked with me on pricing that we both could live with. Then did a short test drive and and I was sold. I signed the paperwork and drov More

by Dave Nichols
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua
Aug 02, 2022 -

AutoNation Hyundai North Richland Hills responded

Hi Dave, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 29, 2022

I went through 3 other dealerships before working with Auto Nation Hyundai North Richland Hills. It was refreshing to work with a dealership that is completely professional and provides expceptional custo More

by rbrown254
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
Aug 02, 2022 -

AutoNation Hyundai North Richland Hills responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

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