AutoNation Hyundai North Richland Hills

AutoNation is great. So much better than Vandergriff. Will never go back to Vandergriff...they are dishonest. I trust AutoNation with all my Hynduai needs. So much better than Vandergriff. Will never go back to Vandergriff...they are dishonest. I trust AutoNation with all my Hynduai needs. More

Had a great experience at Hyundai North Richland Hills. Very friendly and helped me drive away in the perfect car. Thank You. Very friendly and helped me drive away in the perfect car. Thank You. More

Always great employees to work with! Love the new truck, really fun to drive. Can't wait for a road trip to test it out! This is the third purchase from AutoNation Hyundai North Richland Love the new truck, really fun to drive. Can't wait for a road trip to test it out! This is the third purchase from AutoNation Hyundai North Richland Hills. More

Took my car to this dealership to have them inspect a previous axle boot repair done at this location. A different shop said they saw a possible problem. Jorge expedited the inspection within 20 minutes previous axle boot repair done at this location. A different shop said they saw a possible problem. Jorge expedited the inspection within 20 minutes and summoned me to the repair bay to show me that the boot was fine. it just had some surface debris that could be wiped off. Jorge also explained to me about my warranty being 12mos or 12,000 miles whichever comes last. I consider this to be white glove customer service. More

My issue is with the Hyundai company itself, not the service department. I bought my first ever Hyundai from Don Herring in Plano. Before I even got my license plates in the mail the car broke down on service department. I bought my first ever Hyundai from Don Herring in Plano. Before I even got my license plates in the mail the car broke down on the highway. I learned that there was a hole in the engine block. I also learned that Hyundai was aware of known engine issues and even extended their warranty because of it. I was still within the warranty, but they denied the coverage because of the lack of maintenance records and a NORMAL amount of engine slug for a vehicle with 130K miles. That was their excuse, engine slug and lack of maintenance records. They know their product had issues but they don't want to be accountable for it. Poor quality and a poor company, they didn't even cover the cost of having to get my vehicle looked at by their company, which they requested because they wouldn't let me use the mechanic I had the car at originally. So I have to cover the cost of their poor quality engine and the cost to have my vehicle inspected by their technician because mine that was telling me the same thing wasn't good enough. The service technician that was working on my vehicle, Michael was very helpful and straight forward with me. More

Went for the usual LOF and tire rotation. The staff was friendly, and Michael was very informative. The staff was friendly, and Michael was very informative. More

Just wanted to share that I had a great experience at the dealership! The staff was friendly, professional, and made the process smooth from start to finish. I felt heard, respected, and never pressured. Hig dealership! The staff was friendly, professional, and made the process smooth from start to finish. I felt heard, respected, and never pressured. Highly recommend them if you’re looking for a place that truly values its customers. More

Flat out lied to me about my trade appraisal just to get me in the door. Was given a certified trade amount of 32,944.00 on my trade only to be told that it was only worth 27 or 28k. I understand you reserv me in the door. Was given a certified trade amount of 32,944.00 on my trade only to be told that it was only worth 27 or 28k. I understand you reserve the right to update a trade appraisal, but by 5k on a vehicle that was in perfect condition? . Said something about a new car but knew there was 400 miles on it so it was used. Also said I wasn't qualified for a 1750.00 rebate as I told them I wasn't but only insisted that I was with any credit score. All of my time was left alone sitting at the sales rep's desk without him being anywhere around for over an hour. A lot of time was in the finance office as my troublesome credit score caused a problem. The dealership does not allow applying for financing online, only pre-qual. This could have saved me a 90-mile round trip. As I sat alone at the desk, another employee asked me if I wanted a bottled water twice as my sales rep never asked if I needed anything, it's true, if it sounds like too good of a deal then it is. They found a way of getting out of it. I tried to post a screen shot of the letter, but I wasn't able to. More

AutoNation Hyundai, NRH, made the car purchasing process easy. Jason Rudd was great to work with. We came in a couple of times and Jason always was ready for us and had the vehicles we were interested in easy. Jason Rudd was great to work with. We came in a couple of times and Jason always was ready for us and had the vehicles we were interested in ready for test drive. Jesus Fernandez, CFS Manager, made the documentation signing process very efficient and easy. He understood what we had budgeted and respected our budget. More

Went in for ac service, got a loaner while repairs were made. The online appointment was pianless, the staff was welcomming and attentive, great place, will do bussiness again. made. The online appointment was pianless, the staff was welcomming and attentive, great place, will do bussiness again. More