AutoNation Hyundai Mall of Georgia - Service Center

Great Guy I visited today w Jamis Barnes for oil change. First stepped out of my car and no one (6-8 people) said a word to me. All eating same time xxx? Jamis I visited today w Jamis Barnes for oil change. First stepped out of my car and no one (6-8 people) said a word to me. All eating same time xxx? Jamis stepped in was awesome! I don’t usually do reviews but this guy stood out. He should be manager and fire the rest of u ask me. I think a secret shopper situation will show u guys how pathetic ur service department is, Js More

Great Experience Had my Elantra serviced here and it was a very quick and friendly staff. I had no issues what so ever. I would definitely recommend. Had my Elantra serviced here and it was a very quick and friendly staff. I had no issues what so ever. I would definitely recommend. More

Service was not satisfactory Took my car in for 45000 mile service which included oil change, throttle body carbon cleaning, and multipoint check which included check and clean ca Took my car in for 45000 mile service which included oil change, throttle body carbon cleaning, and multipoint check which included check and clean cabin air filter. I was told that filter needed to be replaced, which I declined because it’s easy to do myself. My car was in and out in just over an hour and labor cost alone was almost $250.00! After getting back on the road, the engine was noisy on acceleration so I popped the hood when I got home and found the air cleaner cover had been left ajar, was raised up in back and the clips on its back side were left unattached. After fixing that, I opened my glove box, checked the filter there and found the tech had not even bothered to remove it and shake it off. My guess is its replacement was recommended without even looking at it. This is the second time in two visits here that my supposed multipoint check bypassed that filter. All of this makes me wonder about the $300 throttle body cleaning I paid for. More

Will they stand behind their service promise...? I am REALLY hoping they do the right thing. I've not yet given up on them but it isn't looking good so far...After months of looking and test driving I am REALLY hoping they do the right thing. I've not yet given up on them but it isn't looking good so far...After months of looking and test driving I bought my first brand new car here in 2012 based on their service promise. Darrell Coffey was my salesman, he was great. I was so impressed with his professionalism that I told everyone about my decision, within weeks a co-worker also bought a brand new Elantra from him (also in large part due to the lifetime warranty) I was blown away with their "LIFETIME power train warranty". When I asked how they can offer such a good warranty I was answered with a chuckle and the words, "Simple, it isn't transferable (original owner only) and most people don't keep their car past 100k miles, so when a power train failure occurs the warranty is likely no longer intact. Also, you have to keep ALL paperwork of service and most people don't have that which also voids the warranty requirements." It made me feel like the "warranty" was almost designed to be unused. I wanted an efficient and reliable car and intended to keep this vehicle for 200,000+ miles. I decided to do ALL my servicing at the dealer (crazy I know) so I could satisfy the warranty requirements. They are, after all, the official Hyundai representatives in my area. Although the requirement was an oil change every 7,500 miles, I chose to go every 5K, eventually I tried to lower that to 4K when possible. Visiting this dealership for service was even out of my way but I kept it up. I began to notice a revolving door, new faces in the Service Adviser and Service Manager desks, I thought about that but also rested easy because they are, after all, "factory trained and certified". If anyone was going to advise me as to the needs of my vehicle it would be the Service Advisers for my local Hyundai dealer, right? Anytime the Service Adviser told me that a thing was needed, I said OK and paid the price. (I opted a few times to change the wiper blades and cabin air filter myself to save some money). I kept ALL my paperwork and even started an Excel spreadsheet to track my mileage and service. I had my car "serviced" 25 times in 4 years at this Hyundai dealership and never declined any service package that was suggested. On 2 occasions, I asked to meet with the Service Manager to share my concerns of their advisers missing needed items and thereby putting my warranty at risk, I was assured that they cover all needed items to keep me in good condition. Specifically on 8/17/16 at mileage 119638 I got a routine service performed, oil change and tire rotation. When I left and went to my next stop I realized that they had NOT rotated my tires, even though I paid for it and the paperwork supported that they had done so. I knew this because neighborhood kids had marked one of my tires with sidewalk chalk and the same tire still had it in the same place. I then noticed that none of my wheels had any marks in the brake dust. None had been touched at all. I immediately drove back and spoke with the Service Manager, he apologized, took my car back in, and had the tires rotated, he then offered me a coupon for my next oil change. My confidence was beginning to lessen but he again promised that they were all trained professionals and that this was a one time incident. In early December of 2017 my car broke down (150,000 miles on the odometer) and left me stranded on the side of the road. I had it towed to the nearest Hyundai dealer and got an Uber ride home ($90 for the tow and $45 for the Uber), they informed me that I needed a new engine. When I began the claim process through the 3rd party (Wascor) I was informed that I didn't perform all my servicing therefore NO WARRANTY. Wascor said that I didn't do the recommended 60K service. My Service Advisor never recommended a 60K service. I requested a meeting with the current Service Manager Richard Dooley and General Manger Jeff Godwin. They have requested a "goodwill" repair from Hyundai which has been denied. They are now saying there's noting they can do to help me. They've given me a "discounted" repair estimate of $4700 to put a used engine in my vehicle, after which my vehicle will be "worth" about $4500. I have been acting in good faith for 5 years that the parties would be there in case of a claim. I've done everything asked of me by their Service Advisers. I've used the dealer for all my service needs when less expensive alternatives are everywhere, I've driven out of my way to do so. I've recommended this dealer to others which has resulted in at least 1 known sale. I've been told by 3 individuals in 2 different Hyundai dealerships that this situation "is not right" and that if "any customer needs to be fought for that it is me". Why am I left in this position? Jeff Godwin can choose to do right by this customer or he can choose to leave me hanging. A "discounted" repair estimate is not an acceptable offer. All I ask at this point is to be made whole. I had a working vehicle 3 weeks ago that was paid off and maintained to the fullest of the Service Advisers' recommendations. I have paid towing and car rental expenses due to this breakdown. I have not even been given any diagnosis as to what went wrong with my engine. Now I have nothing. I will be editing/updating this review as events unfold. Stay tuned... More

Don't buy a car from AutoNation if you want warranty service I bought a CPO 2015 Genesis from them and love the car except it has a rattle/creak coming from the sunroof. I took it in the first time and the tech I bought a CPO 2015 Genesis from them and love the car except it has a rattle/creak coming from the sunroof. I took it in the first time and the tech said he couldn't fix it and I would need to take it to the body shop. Made another appointment, they kept it a week, the noise stopped for 24 hours and then was back. Made another appointment, they kept it 3 weeks, couldn't stop the noise. The asst service manager told me the body shop manager said the sunroof needs to be replaced but they would need someone from Hyundai to look at the car, he said it would take a couple of weeks to get someone out. Six weeks later he said I needed to call Hyundai and open a case which i think is absurd. I spoke to the GM, he said he would look into it and call me back. A couple of calls later (me having to hound him) he said the only way to resolve this is for me to call Hyundai and set up a case. I have been on hold with Hyundai for 30 minutes now. My guess is if i bought my car at Jim Ellis I would not be treated like this....this is very poor customer service and I will never buy a car from AutoNation again....period. We will see if Hyundai is as bad about customer service, hopefully not as they are trying to build a new genesis brand to compete with Lexus etc.. An update to the above review: Hyundai customer service tried to get me an appointment with AutoNation Hyundai but the service manager would not call me to schedule so customer service got me an appointment with Jim Ellis Hyundai. I took the car in yesterday, got a call from the service folks today and they have ordered a new sunroof assembly and will have it installed tomorrow. Should have bought my car from Jim Ellis! Picked up my car from Jim Ellis today, no sunroof noises. They even found a problem with my windshield and had it replaced. Should have bought my car here! More

How to sell a car from the service department I bought a car, from Hyundai Mall of GA, to eventually give to my son. At the first service I got to know Mr. Fisher who booked me in and gave me a lo I bought a car, from Hyundai Mall of GA, to eventually give to my son. At the first service I got to know Mr. Fisher who booked me in and gave me a lot of information about my car that I was not aware of. Over the next few services I got to know and trust Mr. Fisher and his group even though all the news was not always good (nails in two tyres), but at every visit, more was done than I expected. The care was cleaned, a thorough explanation of the service, coupons provided even though I did not have them when I walked in. Little things like this, and the rapport with Mr. Fisher make it hard to go to another dealership for my next new vehicle. I trust him and he spent time discussing the new Santa Fe Sport with me, which will be my next vehicle. He is not officially in the Sales group, but he sold me a new car because of his interaction and the way he represented Hyundai. More

Nice Facility Always clean and friendly. They do good work and return my vehicle cleans and on time. When I need work again I will plan on taking my car back to t Always clean and friendly. They do good work and return my vehicle cleans and on time. When I need work again I will plan on taking my car back to this dealership for service. More

Great follow-up by Service Department Had to return to the dealership to get a new Key Fob for my new Santa Fe I just purchased. Assistant Service Manager Cassie Keelling was very nice and Had to return to the dealership to get a new Key Fob for my new Santa Fe I just purchased. Assistant Service Manager Cassie Keelling was very nice and professional. She advised me there were a couple of TSB's to do on the vehicle. They were able to perform one while I was there but had to order parts for the other. She always kept me up to date on the status of my vehicle and the work was completed in a very timely manner. If you stop in for Service look for her, she wont let you down. More

Didn't purchase here. But glad I serviced here!! Bought a new Hyundai Sonata Sport. Within weeks of the purchase the radio entertainment system start acting funky. Essentially when the car was sta Bought a new Hyundai Sonata Sport. Within weeks of the purchase the radio entertainment system start acting funky. Essentially when the car was started first time in the day the screen would blank in and out, change into multiple colors, go dead, come back alive and finally on most days after a minute or two it stabilized. It took three different videos on three different days, to show what it does. Took it to a dealer in Duluth and one in Conyers and showed them the video. Although they accepted what the video showed, they told me I had to leave my car with them overnight, so they could simulate or emulate I should say, the dysfunctional startup, so they could order me a new radio under warranty. I didn't want to leave my car and decided I'd wait until the entertainment system died totally to have it addressed. Well, it did die for two days, then came back to life doing the wacky startup. So I showed the videos to the asst. service manager (Mr. Dalton) and top mechanic at AutoNation Hyundai. After looking at it, they said, "we agree it is dying". They ordered me a new stereo system, told me when it came in, installed it and it is working fine! (Mr. Dustin the other service writer, sat with me in my car to make sure all things were working right! The point is they, 'saw the issue, accepted the issue and did something about it'. I didn't have to leave my car. It wasn't that complicated, geez! So it was my first service on my new Hyundai, right? So, obviously AutoNation Hyundai will be my first stop for future service. Dalton or Dustin. More

Excellent service department! I had a problem with my 2011 Hyundai Genesis proximity sensors working intermittently. I had taken the vehicle multiple times to Rick Case Hyundai se I had a problem with my 2011 Hyundai Genesis proximity sensors working intermittently. I had taken the vehicle multiple times to Rick Case Hyundai service department for service but they could not fix the problem. I took the car to AutoNation Hyundai and spoke with Associate Service Manager (Dustin Nelson) and he said they will fix the car. A warranty part was replaced and the car was fixed in 10 minutes. Now that is what I call excellent service. I will now take my vehicle to AutoNation for service and keep them in mind when I am ready to purchase another vehicle in the future. I highly recommend this dealership especially for service. More