AutoNation Hyundai Mall of Georgia - Service Center

Best People, service and very accommodating always concerned about my issue that I may be having. Willing to work me in based on my schedule concerned about my issue that I may be having. Willing to work me in based on my schedule More

My adventure with Auto Nation Hyundai Mall Of Georgia (referred to as HMOG in the rest of this nightmare) began when my daughters 2012 Sonata died while driving on Braselton Highway in Buford, Ga. Lucki (referred to as HMOG in the rest of this nightmare) began when my daughters 2012 Sonata died while driving on Braselton Highway in Buford, Ga. Luckily I was driving, not my daughter, but I had two minors in the car with me and this could have been a disaster. After being helped off the road and into a nearby parking lot I called HMOG Service and was told that the car was not under warranty and I would have to have it towed to them or the mechanic of my choice. I opted to have it towed to Pedro’s New and Used Tires and Auto repair (a small garage in Buford that has complete integrity and fair pricing). I would recommend them to anyone. Pedro took a look at it and said the engine was froze and unrepairable. He said he had another 2012 Sonata with the same issue and it was covered 100% by the Dealer (luckily not HMOG for this customer). So, I called HMOG and asked again and they said the car was past it’s warranty and not covered. They did not ask for the VIN or mention any recall. So, I started to GOOGLE to look for used engines and when I put in “2012 Hyundai Sonata engines”, the first thin to pop up was a recall that was issued for 2012 Sonata’s for the engine freezing. So, rather than calling HMOG (crooks), I called Hyundai USA (corp office) and spoke with a young lady who asked me for the VIN # and she looked it up and the vehicle was part of the recall. The next thing she asked was, “was anyone hurt in the car”. Unbelievable, not only did she find the recall, she cared enough to ask if everyone was OK. (Unlike HMOG, crooks and uncaring) She gave me a case number and arranged for the car to be towed to HMOG service as well as contacting HMOG service and putting engine replacement into action. At this point I called HMOG service and spoke with the service manager and he was apologetic and said he would oversee the replacement. A week ago the car started sputtering and slowing down on the highway. My daughter called me from the side of the Highway (I-85) and I called HMOG service. I got an answering machine and left a message with my name, number, and the situation. No call back. Tried calling again and left the same message, name and number, no call back. She made it home with her flashers on and I tried calling a third time leaving the same message and no call back. Through this whole ordeal I never got a call back. So, I called Hyundai USA and the young lady gave me a case number and apologized profusely. I told her I wanted to get a total inspection of the car and she set up the appointment. When I dropped the car off I told them that cruise control had not worked since the new engine was put in (I didn’t know that til my daughter pointed it out before I took it in). The service rep told me that cruise control would have nothing to do with the engine replacement and took the car in for the inspection. Two days later I got a text from the service rep letting me know there were two issues that needed fixing. The first was a brake flush ($155), the drive belt needed to be replaced ($198), and the cruise control ($212). I asked if the drive belt should have been replaced with the engine replacement and he said, no. I told him I disagreed and he could keep the car there til I speak with Hyundai USA about the belt and cruise control. The gentleman I spoke with gave me a case number, agreed with me, but had to escalate the case to a supervisor. Two days later the supervisor called me and said, “I totally see what you’re saying about the cruise control and belt, but there was nothing he could do”. He said that all dealerships are independently owned and operated and consumer affairs can not make them repair anything if they don’t feel it is under warranty. So, I’m sending this out and I’ll see what happens in the next week. I’m not holding my breath. More

Great experience. We are so lucky to meet Louis. He is knowledgeable in many areas, and he truly cares about his customers and their needs. Thank you, Louis! -Jay- knowledgeable in many areas, and he truly cares about his customers and their needs. Thank you, Louis! -Jay- More