AutoNation Hyundai Mall of Georgia - Service Center

I visited Hyundai Mall of Georgia service department for a new clock spiring and it was the best car dealership service visit I have had in a long time, People make the difference and Ben the service adviso a new clock spiring and it was the best car dealership service visit I have had in a long time, People make the difference and Ben the service advisor handled the entire process perfect. I have another vehicle of a different brand and every time I go there it is hit and miss. Hyundai MOG is my place for my Equus. Thanks again Ben. More

Love bringing my Santa Fe to the Hyundai Mall of Ga location. Those guys are the best! They complete the job in a professional timely manner! I will encourage others to use that location! location. Those guys are the best! They complete the job in a professional timely manner! I will encourage others to use that location! More

Very busy and not get the best attention so they have to try do something about that try do something about that More

I spoke to Justin the day before and was told to "stop by" to get a possible recall issue related to my steering wheel evaluated so the parts could be ordered. I set an appt time for 12:30. I arrived on t by" to get a possible recall issue related to my steering wheel evaluated so the parts could be ordered. I set an appt time for 12:30. I arrived on time, my appt was not in the system I guess because it appeared they did not know I was coming. Amy helped me and she was wonderful. My car went back into the bay so the techs could play around with the steering wheel to determine if the recall issue was correct and then order the part so I could be on my way. I was there for more than an hour when I had to seek Mike H.'s help to find out "what is taking so long?" (since no work was being done, just getting the car info to order the part. Mike checked, got the ball rolling, and another 30 minutes later my car was ready for me to leave. Why did it take 1.5 hours to order a part? I have had good service with Mike H., Justin, and now Amy - but seriously 1.5 hours was too long considering nothing was being done expect turning my steering wheel to hear "the noise" and then ordering a part using my VIN # info. - Justin even diagnosed the problem on the phone with me the day before. Me coming in was just a formality I guess, but 1.5 hours is too much wait time. NOTE: no cars were waiting in the bay when I arrived and there were 2 other "waiters" in the waiting area with me. Did not appear busy. Please AutoNation Hyundai Mall of Georgia service - do better. Also - why isn't everyone at the dealership and service wearing masks? More

Rediculous customer service. Had. My vehicle for a week just to take it for a 6 mile Test drive. They said they found nothing wrong. Had to rent a car for two days when it could have been taken care of t just to take it for a 6 mile Test drive. They said they found nothing wrong. Had to rent a car for two days when it could have been taken care of the very first day I dropped it off after wAitung a month to get an appointment. Never again will I go there More

This was a great experience and I got good service for my car and have been for a long time car and have been for a long time More

Amy in service was very helpful, she got what I needed and put it into action. I am very happy that the service department is so professional and proactive with their car care and customer service. and put it into action. I am very happy that the service department is so professional and proactive with their car care and customer service. More

Friendly and courteous service. Waiting was no problem. Service person explained what was done, also let me know what might be coming up in the future. Service person explained what was done, also let me know what might be coming up in the future. More

Scheduled a recall service for a canister kit install 3 weeks in advance. I live in Hiawassee so it is almost a 2 hour drive from my house. I received an email the day before reminding me of my appointme weeks in advance. I live in Hiawassee so it is almost a 2 hour drive from my house. I received an email the day before reminding me of my appointment. I arrived on time the day the service was scheduled only to be told the part had never been ordered. I was also having a couple of issues with my car that I informed them about (motor using 1-1/2 quarts of oil between oil changes (7500 miles) and transmission shifting hard from 1st to 2nd sometimes and car only has 88000 miles. Service guy looked my car up to schedule a engine usage test and informed me that my warranty expired 6 days earlier (60 months). Said he was sorry and that he would get the part ordered and could not do anything about my problems as the warranty had expired. I wasted 4 hours driving a 170 miles for a I'm sorry and your warranty has expired and would not even try to see if my problems could still be covered under warranty. More

The recent use of the Steal a ship exceeded our expectations. Just before leaving on an out-of-town trip, we were experiencing some battery problems. Everyone from the service manager to the repair expectations. Just before leaving on an out-of-town trip, we were experiencing some battery problems. Everyone from the service manager to the repair crew went out of their way to expedite a resolution for the problem. Couldn't be more happy with the professional and courteous treatment we received! Thanks to all involved! Pete and Lorraine Pawelko More