AutoNation Hyundai Mall of Georgia - Service Center

I had a 4:00 appointment for a oil change and to check on a issue with the transmission. I arrived on time and spoke with a service advisor and was told it would not take long and I waited. At 7pm the time w a issue with the transmission. I arrived on time and spoke with a service advisor and was told it would not take long and I waited. At 7pm the time which the service center closed I asked about my car and the advisor went to see if it was completed, the car was brought up and I was told the oil change was completed However, when I asked about the transmission issue, the service advisor informed me they did not have time to check on the issue and make another appointment. After waiting 3 hours for the oil change and the transmission issue to be done I am very disappointed with the lack of communication and follow through of service of the center. More

The dealership is fine. i have a problem with my car, the door handle on the passenger side is blistering. and i guess the warranty is out on my santa fe. we purchased all i have a problem with my car, the door handle on the passenger side is blistering. and i guess the warranty is out on my santa fe. we purchased all this extra warranty and find out it is not available when we need to use it. The blistering on our door handle is not anything we did. it is a manufacture problem. I can't believe this would cost me over $600.00 to repair. This should be covered by Hyundai. also my fluids were not topped as they should have been. I even mentioned this. It is too difficult to reach a person in the service department and they never call me back More

Andy Shin was very helpful. I love when he gave me an update on the progress of the service of my car. I love when he gave me an update on the progress of the service of my car. More

Terrible place, can't trust anything that comes out their mouth. They just want to get your money. mouth. They just want to get your money. More

I came in for a recall service. I was met by Raymond who explained the procedure and reviewed with me the mileage services that needed to be done. I picked the one that was most ne I was met by Raymond who explained the procedure and reviewed with me the mileage services that needed to be done. I picked the one that was most needed and my car was then updated. The friendliness, and professionalism will bring me back. Thank you Raymond!! More

It’s always a awesome experience here. I will definitely be back in the future I will definitely be back in the future More

I brought my vehicle in recall service. This dealership has always been fast and the staff are always polite. I was in and out within an hour This dealership has always been fast and the staff are always polite. I was in and out within an hour More

The customer service representatives were very professional and friendly. I had a very difficult time getting an appointment, and the appointment representative wasn't helpful - simply told me it professional and friendly. I had a very difficult time getting an appointment, and the appointment representative wasn't helpful - simply told me it would be over 2 months before an appointment was available and told me to "go somewhere else". I asked where there were other service locations, and she said, "I have no idea." I ended up contacting my original sales representative - Grace Baker - and she had an appointment - same week - for me immediately - thank you for your continued awesome support, Grace! The maintenance work was done; however the car wasn't cleaned up as promised - no vacuum, wash, etc. It also took two hours to do the oil change and tire rotation. The waiting room was comfortable, even with remodeling in progress. More

We were very happy with Raymond , He was kind ,Friendly , and got our car himself when it was time to leave and got our car himself when it was time to leave More

I brought the car in for a 10:00 appointment and was told it would be about 2 hours before they could see me. Then they didn’t even do the test that I had scheduled. My mistake was not having both my i phone it would be about 2 hours before they could see me. Then they didn’t even do the test that I had scheduled. My mistake was not having both my i phone and myWatch on so I didn’t receive a message. Why bother making an appointment if you wind up getting in line and having to wait your turn anyway. They just did the normal routine check points on the car that wasn’t necessary because it was a follow up from about 3 weeks ago. So I brought the car back home after an all day visit with nothing being done. Not a happy camper. I have a recall on car latches that were supposed to be ordered 4 weeks ago and still are not in. I haven’t been able to open one of my back doors and the drivers side door still doesn’t work so I can’t lock my car because I’m afraid if I do I won’t be able to get it unlocked. I live in Gainesville,Ga so I don’t have any other choice that to come up to the Mall of Georgia for my service. I find that to be an inconvenience for me at my age to have to drive all the way in and not get better service. I’m thinking my choice wasn’t a very good choice since I have such a hard time getting the work done on my trip into the dealership. More