AutoNation Hyundai Mall of Georgia - Service Center

Pleasant experience. Much superior to my last visit. Even though there was a long wait for regular appointment , staff advised me on how to bring car in for drop in servi Much superior to my last visit. Even though there was a long wait for regular appointment , staff advised me on how to bring car in for drop in service and best time/days Everyone greeted me and assured I would be seen as soon as possible--and that's exactly what happened. Service actually took less than an hour, if fact I wasn't able to finish the work I brought with me! Answered all my questions and future maintenance visits needs. The one improvement I suggest is far less lead time needed for service visits, though I will certainly use the advice from the service advisors to seek low-volume times/days to bring in my car More

Great service! They went above and beyond for our expectations for our 9,000 mile check. They went above and beyond for our expectations for our 9,000 mile check. More

I always get my car fixed here, great service and great communication, and prioritize my safety. communication, and prioritize my safety. More

Service for brake adjustment wasn't completed, left without issue fixed, brake has to be pumped twice to engage pads without issue fixed, brake has to be pumped twice to engage pads More

Have been going there for years and they never disappoint! Always helpful answering my questions ! My car has never seen another repair shop but for Hyundai ones! disappoint! Always helpful answering my questions ! My car has never seen another repair shop but for Hyundai ones! More

Came in for service on my vehicle and was greeted by a service advisor with a friendly and professional demeanor. Nice comfortable seats in the waiting area with free coffee and water. Work was done in a service advisor with a friendly and professional demeanor. Nice comfortable seats in the waiting area with free coffee and water. Work was done in a timely manner and explained what need to be done. Didn't try to get me to get procedures done that were not needed. More

Went in for scheduled 15k check and oil change / tire rotation. The service advisor gave me a paper with 3 service level options that were 'recommended'. I was told services chosen would take about 90 rotation. The service advisor gave me a paper with 3 service level options that were 'recommended'. I was told services chosen would take about 90 minutes. I left 2.5 hours later. Several of the items listed in the 'service level options' were upsell items that were not needed on my car at this time. I lost some trust in the dealership after this visit. Previously I'd had a really good impression of them. More

Title: Exceptional Service Department: Going Above and Beyond Expectations! Rating: ⭐⭐⭐⭐⭐ (5/5) I recently had the pleasure of experiencing the outstanding service provided by the service department Beyond Expectations! Rating: ⭐⭐⭐⭐⭐ (5/5) I recently had the pleasure of experiencing the outstanding service provided by the service department at Autonation Hyundai, and I am absolutely thrilled to share my review. This dedicated team truly exemplified what it means to go above and beyond in ensuring customer satisfaction. From the moment I entered the service center, I felt like a valued and respected customer. First and foremost, the staff was exceptionally friendly, professional, and attentive. They greeted me with warm smiles, promptly addressed my concerns, and patiently listened to my vehicle's issues. Their knowledge and expertise were evident as they confidently explained the repair process and set realistic expectations regarding the time required for the service. What truly set this service department apart was their commitment to exceeding expectations. Despite having a busy schedule, they managed to accommodate my request for an urgent repair. Not only did they complete the necessary repairs promptly, but they also went the extra mile by performing a thorough inspection of my vehicle and identifying potential issues that I hadn't even noticed. This level of attention to detail and proactive approach saved me from future headaches and expenses. The transparency and clear communication were commendable throughout my entire experience. The service advisor kept me informed at every step, providing updates on the progress and explaining any additional work that might be required. I truly appreciated their honesty and straightforwardness when discussing costs, ensuring there were no surprises when it came time to settle the bill. Furthermore, the quality of the repairs performed on my vehicle was impeccable. The technicians showcased their expertise, and the results were nothing short of excellent. I left the service center feeling confident in the work done and with the peace of mind that my vehicle was in top-notch condition. Lastly, I want to highlight the service department's exceptional customer care. They genuinely cared about my satisfaction and took the time to address any questions or concerns I had. They even followed up a few days later to ensure everything was still running smoothly, showcasing their commitment to building long-lasting relationships with their customers. In conclusion, the service department at Autonation Hyundai has set the bar incredibly high for customer service. Their dedication, professionalism, attention to detail, and commitment to customer satisfaction are unparalleled. I wholeheartedly recommend their services to anyone in need of automotive repairs. They have earned my trust, and I will undoubtedly be returning to them for all future vehicle servicing needs. Kudos to the entire team for their exceptional work! More

Friendly adviser about the repair problem how will be done and how long will take. I was informed over text message and suggestion was made without pressure. I am happy with the stuff. done and how long will take. I was informed over text message and suggestion was made without pressure. I am happy with the stuff. More

Dealing with Aimee was a pleasure and she makes sure that you're satisfied. I would definitely recommend asking for her when getting service done on your vehicle. you're satisfied. I would definitely recommend asking for her when getting service done on your vehicle. More