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AutoNation Hyundai Hilton Head - Service Center

Hardeeville, SC

4.5
582 Reviews

582 Reviews of AutoNation Hyundai Hilton Head - Service Center

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December 02, 2021

Extremely professional, helpful and friendly. They made purchasing my new car very easy and fast. More

by aimsand85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy
Mar 16, 2022 -

AutoNation Hyundai Hilton Head responded

Hi. We are pleased to hear you had such a positive experience with us! We hope to be of service to you again in the future. Best wishes, AutoNation Hyundai Hilton Head

December 01, 2021

Bad service . No service. No communication on waiting. 30 days to get appointment for oil. More

by Dennisgolf47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department.
Mar 16, 2022 -

AutoNation Hyundai Hilton Head responded

Hi, we regret to hear that you are displeased with your recent experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at location-email when you have a chance. Thank you, and we look forward to hearing from you.

Mar 16, 2022 -

Dennisgolf47 responded

I wrote my review several months ago any you are just now responding , this slow response is the same service i received at your dealership.

November 30, 2021

They never said thank you or anything about the car. They didn’t reset maintenance tracker. Bad overall experience More

by gmcogan33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Nov 30, 2021 -

gmcogan33 responded

Didn’t reset service mileage and very little communication during service.

November 30, 2021

Ran out of oil filters. Had to cancel service call. The purchase-6 months ago-went well. Overall was ok More

by Mhrichman312
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Simms
Mar 16, 2022 -

AutoNation Hyundai Hilton Head responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

November 24, 2021

Wonderful customer service. The waiting room is very comfortable and accommodating. After servicing my vehicle they even washed and cleaned. I will definitely use Hyundai for my future maintenance. More

by Sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Mar 16, 2022 -

AutoNation Hyundai Hilton Head responded

Hi Sandy, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

November 23, 2021

Had a rat chew a wire on our brand new palisade connected to the radar. Cruise control stopped working. We have a full maintenance warranty. You could see the wire from the front bumper. Took two months to g More

by marshall.clinkscales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Mar 16, 2022 -

AutoNation Hyundai Hilton Head responded

Hello, we are deeply disappointed by your experience at AutoNation Hyundai Hilton Head. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at to discuss ways to improve your experience with our dealership moving forward. Thank you, and we hope to hear from you soon.

November 19, 2021

I purchased my Elantra last year along with the service plan for oil changes. Upon appointment, the service department informed us that this program started after 30 months, that is not correct, but they More

by Kelly.Minasi
Recommend Dealer
No
Employees Worked With
cannot recall service department name, but she was fantastic.
Mar 16, 2022 -

AutoNation Hyundai Hilton Head responded

Hello, thank you for taking the time to leave us your feedback. We have shared your experience with our management team for review and follow-up. Take care!

November 19, 2021

Dealership service customer waiting area is clean and airy. Not stuck in a closet like some dealers. Service order written promptly, but service work took about 2 hrs., perhaps due to a safety recall i More

by Doug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Adelman - Service Advisor
Mar 16, 2022 -

AutoNation Hyundai Hilton Head responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 17, 2021

A great experience on getting the service work completed. My service representative Bret was outstanding More

by Paw Paw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept. Brett
Mar 16, 2022 -

AutoNation Hyundai Hilton Head responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 16, 2021

An appointment to essentially get an oil change took over four weeks. Then, when this was completed at the dealers, the service agent on my car went missing in action, adding at least 30 minutes to what was More

by bgwager37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill
Mar 16, 2022 -

AutoNation Hyundai Hilton Head responded

Hi, we are deeply disappointed by your experience at AutoNation Hyundai Hilton Head. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at to discuss what we can do to help.

Mar 16, 2022 -

bgwager37 responded

Unfortunately, I am stuck with the Hilton Head dealership because of geography, so I will be returning there shortly for service. Hopefully, new ownership has righted the ship.

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