AutoNation Hyundai Hilton Head - Service Center
Hardeeville, SC
582 Reviews of AutoNation Hyundai Hilton Head - Service Center
Only had interaction with Service Department but they were friendly and professional. The service advisor greeted me on my arrival and kept me informed on the status of my vehicle throughout the process. were friendly and professional. The service advisor greeted me on my arrival and kept me informed on the status of my vehicle throughout the process. More
Great communication from scheduling appointment to follow up emails and estimated time for service to be completed. Waiting area could have been cleaner with maybe some donuts with coffee when waiting. Ove up emails and estimated time for service to be completed. Waiting area could have been cleaner with maybe some donuts with coffee when waiting. Overall great experience!!! More
Serenity is made for this job. She is very professional and personable. She listened carefully to our situation and promptly took the steps necessary to take care of things. We She is very professional and personable. She listened carefully to our situation and promptly took the steps necessary to take care of things. We are grateful for how everything was handled. More
I made the first available appointment for a factory recall that could cause a fire internally, 5 weeks prior to my appointment. I hoped nothing would happen in the days leading up to July 1st! I entere recall that could cause a fire internally, 5 weeks prior to my appointment. I hoped nothing would happen in the days leading up to July 1st! I entered the service area where I was greeted by Jessica (SERVICE MANAGER). We both have a very poor dislike for each other since 2018. She only said, "can I help you". No good morning, welcome to Auto Nation, what can we do for you today? I told her my last name, and I have a 9:00 appointment for a factory recall. Her only response was "KEYS"!! I found my way to waiting area and took a seat. Eventually, service advisors were coming out and explaining to other customers that their cars were ready. After 1 hour 15 minutes, I noticed my car brought out and left in a rainstorm. I waited 10 minutes, and no one came to get me. I walked up to service desk and waited 10 minutes to sign my paperwork. There was no mention of how the repair went or any kind of information on what they actually did. I got my keys and was the only customer who got soaked getting to their car. When I returned home, I read my paperwork, and they concluded that during their multi point inspection check, that all 4 tires were badly worn and needed replacement. It's ironic that I installed 4 new tires and received a front-end alignment in January of 2022, 6 months ago. I will never, ever go back to this dealership again. I have owned Hyundai's since 2005 and I will take my business to North Charleston Hyundai over 2 hours away instead of ever coming back here. I know this service manager values only 5-star reviews, but until you make a change with this service manager, you'll never see me back in that dealership. I would be glad to discuss my pathetic dealings with this dealership going back to the day I purchased my Sante Fe if anyone from Hyundai really cares about their product. More
Sereniti was the most courteous, helpful and responsive service advisor I have dealt with in years. Everything was explained in layman's terms but precise. She is a valuable asset to your company. service advisor I have dealt with in years. Everything was explained in layman's terms but precise. She is a valuable asset to your company. More
Brett Adelman was great, the tech I’m not sure. He checked my cabin filter and forgot to replace the stops that keeps the glovebox from falling down. When I got home to replace the cabin filter I He checked my cabin filter and forgot to replace the stops that keeps the glovebox from falling down. When I got home to replace the cabin filter I opened the glovebox and everything fell out, good thing the stops where there and there was no passenger in the car at the time or someone would be paying for possible doctor bills. More
Every representative that I interacted with was very professional and respectful. The young lady that handled much of my interactions was quick and honest in updating me about the status of my vehicle. professional and respectful. The young lady that handled much of my interactions was quick and honest in updating me about the status of my vehicle. More