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AutoNation Hyundai Columbus - Service Center
Columbus, GA
233 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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233 Reviews of AutoNation Hyundai Columbus - Service Center
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January 11, 2023
For the service department: Front desk staff was friendly and courteous. Drop-off was easy and efficient. For the repairs, I'm wondering if the store's general manager knows that the service department is pe and courteous. Drop-off was easy and efficient. For the repairs, I'm wondering if the store's general manager knows that the service department is performing tire repairs that are non-compliant with the National Highway Traffic Safety Administration. There was a nail in my tire. By NHTSA standards, a proper repair includes a plug and a patch, but the service department only plugged the tire. They then charged $35 for the sub-standard band-aid. A plug kit from Wal-mart is $9.99 and provides materials for 5 hole repairs. A safety seal kit that includes a seal with a plug attached can be purchased for $16 to $20 and includes enough materials to plug 24 holes. The service department is also attempting to charge $100 for an SD Card for map updates that can be purchased on the Hyundai website for $25 plus shipping. The SD card comes pre-loaded with the necessary files to update the vehicles navigation system. When my wife went to pick up the car (I am at work) the staff teamed up on her and bullied her into paying for the sub-standard "repairs", refusing to even discuss the lack of merit their lack luster policy held. Save your headaches, safety, and money. If you need a repair, go somewhere else! More
by Frank42
Employees Worked With
Justin
December 29, 2022
Although I did not originally purchase my vehicle here, I am treated like I did. Ms. Moffett kept me informed of progress and pricing throughout my recent visit. It was an extra treat to get back into the am treated like I did. Ms. Moffett kept me informed of progress and pricing throughout my recent visit. It was an extra treat to get back into the driver's seat and realize the dash had been cleaned and dusted. More
by Veronica W
Employees Worked With
A. Moffett
December 10, 2022
The workers were excellent and very nice. If I had any questions they helped as much as they can and service was fast and easy. If I had any questions they helped as much as they can and service was fast and easy. More
by Jada Minor
Employees Worked With
Amber,Jacob Ellis,Justin Brown
December 08, 2022
Although the employees are working in a trailer until their new building is built, they display the highest organizational commitment behavior I have ever experienced. The employees all conveyed timel their new building is built, they display the highest organizational commitment behavior I have ever experienced. The employees all conveyed timelines, thoroughness, and a great amount of professionalism explaining my vehicle deficiencies. This led to a impactful outcome and a very satisfied customer. Thank you Autonation Hyundai. Henry James More
by Saaje
Employees Worked With
Courtney Mofffett and the entire mechanics team.
