AutoNation Hyundai Columbia - Service Center

Though the dealership staff members (parts department and vehicle receiving bay) were super nice, the diagnosis that I received from one of the technicians (2021 Palisade with excessive engine oil consumptio vehicle receiving bay) were super nice, the diagnosis that I received from one of the technicians (2021 Palisade with excessive engine oil consumption) was rather absurd. The vehicle uses engine oil at an average rate of one to two quarts every two to three weeks (so I have noticed for the past six months). After the vehicle was processed for service and taken into the workshop for further examination. About 30 minutes later, it was brought to my attention that the oil filter was not completely tightened; thus, the engine oil consumption problem was EXTERNAL. Well, I know that the oil filter is not external, as it mounts inside of an oil filter housing. Since I purchases the vehicle (March 2021), I had NEVER seen a drip of engine oil beneath the vehicle while either sitting in my driveway or anywhere else. Yet, when I asked to be shown where the engine oil was escaping, I got crickets. I asked to be taken into the workshop so I could witness the leak for myself. Unfortunately, no one could confirm that oil was leaking from where the technician had stated. Seems kind of suspect to me.... More to come!!! More

Always receive professional attention here, however, this visit was much longer that expected. 5 hrs visit was much longer that expected. 5 hrs More

I thought the time of three hours was a little excessive for an oil change and tire rotation and they knew I was waiting for the car for an oil change and tire rotation and they knew I was waiting for the car More

Can never get service department to answer phone to set up service. You should not have to wait a month to get service for a 30 min. oil change. up service. You should not have to wait a month to get service for a 30 min. oil change. More

The only reason I'm rating this us because I waited an extra 40 minutes when my car was already done and the part I needed for my recall they didn't have although I booked this appointment last month. Ove extra 40 minutes when my car was already done and the part I needed for my recall they didn't have although I booked this appointment last month. Overall great place though, friendly workers. More

Service department not good waited 3 1/2 Hr for oil change. They need help change. They need help More

The wait was a little longer but I understand you're short of help thanks short of help thanks More

When the dealership was Peacock, they did me great when my engine needed to be replaced. This last visit, my AC went out before 60k miles shortly after the engine replacement; I made the appointment a mont my engine needed to be replaced. This last visit, my AC went out before 60k miles shortly after the engine replacement; I made the appointment a month in advance due to the dealership’s availability (scheduled on 12/27 for 01/28), dropped off my vehicle, and was told two hours later that they couldn’t diagnose the AC issue due to their equipment being down. It would have been nice to know that sooner so I could’ve taken it elsewhere, but the staff was very nice as usual and understood my frustration. More

The employees were very friendly, lobby was very clean and they even had something interesting on the TV to keep me occupied while I waited. I brought my car in to address a recall, but without me asking and they even had something interesting on the TV to keep me occupied while I waited. I brought my car in to address a recall, but without me asking, they checked my tires (and put air in one that was low), battery, etc. and made sure everything was good. I was overall very pleased with my experience at AutoNation Hyundai. More