AutoNation Hyundai 104

2017 Elentra Happy w vehicle. I was treated with a great deal of respect. A little confused when I sat down with Loan person. Included things I didn't ask fir. Got Happy w vehicle. I was treated with a great deal of respect. A little confused when I sat down with Loan person. Included things I didn't ask fir. Got it taken care of. More

Santa Fe purchase at AutoNation dealership The sales professionals were excellent and they went out of their way to meet my vehicle needs. I had a specific color in mind and they worked to fin The sales professionals were excellent and they went out of their way to meet my vehicle needs. I had a specific color in mind and they worked to find it in the state of Colorado and have it transferred to the dealership for pick up. Kimber did an excellent job of orientation to the car and all of the features. More

Fantastic buying experience! We've recently purchased a Tucson from Jake, Zee, Charles and Sam at Hyundai 104 and although you always expect buying a car to be a pain our experien We've recently purchased a Tucson from Jake, Zee, Charles and Sam at Hyundai 104 and although you always expect buying a car to be a pain our experience was far from that. The guys were courteous and went out of their way to find us the exact Tucson we were looking for, right away. I talked to four or five other dealers and none of them seemed to be in a hurry to sell a car, go figure. We'd highly recommend giving these guys a shot at your business. More

Something wrong last 2xs My Mom has got her Santa Fe serviced here for years,Well let me say Autonation Honda use to do the express services. Never had a problem. But when Aut My Mom has got her Santa Fe serviced here for years,Well let me say Autonation Honda use to do the express services. Never had a problem. But when Autonation moved to the east away from Honda.It happened to be when her car needed the general maint. work done. For example timing belt. On that service,the power steering pump assembly had a bolt half way installed leaving the pump dangling almost throwing the serpentine belt.Ive worked on cars most my life but cant anymore. It was obvious someone was in a big hurry putting my moms car in a unreliable mode! Next service was just an oil change,they put a new air filter in. But didnt connect the inlet to the airbox.Promoting a dirtier filter faster! And possible water in the filter box in a rain storm or engine wash too. Now,she seems to be losing oil somewhere? The car doesnt smoke.Im afraid her valve cover gasket or another component may be leaking. All the seals which were touched during timing belt replacement? But I admit I am speculating so far. But I know it didnt use or smell of oil burning till shortly after timing belt replacement. More

good to excellent Jake gave us a lot a information at that time. I had to bring some additional paperwork for him. I had some question so he went over things that I Jake gave us a lot a information at that time. I had to bring some additional paperwork for him. I had some question so he went over things that I ask again. More

elantra sport Jacob gave me all the information I asked for upfront. Then he helped work within my budget so I can help out my girlfriend get a new car. She loves h Jacob gave me all the information I asked for upfront. Then he helped work within my budget so I can help out my girlfriend get a new car. She loves her car and talks about it to everybody. Thank you Jacob for your help More

Great Experience We leased 2 new vehicles, and was happy with the service we received from both of the salesmen. Overall a positive experience. We would return here a We leased 2 new vehicles, and was happy with the service we received from both of the salesmen. Overall a positive experience. We would return here again. More

Sales is fine; service is the problem I apologize in advance for the wordiness of this review, but I have not felt listened to in the past six months of dealing with a frustrating service I apologize in advance for the wordiness of this review, but I have not felt listened to in the past six months of dealing with a frustrating service experience. Sharing my entire experience in writing therefore feels like a way to finally be heard. I bought a new Hyundai in September 2014 and have since been a regular and faithful customer at the Hyundai service department. My car buying experience was pleasant enough and my service appointments for general maintenance including oil changes and tire rotations have been fine. Unfortunately, I have learned that the Hyundai service department lacks adequate communication among its employees and poor documentation of promises made to its customers, which results in significant frustration for customers paying for more involved maintenance or repairs. In September 2016, I brought my Hyundai in for its quarterly oil change. I also asked if they could look at the bottom passenger side door panel, which had been damaged when it was opened over a large rock. They informed me they could replace the panel, and I gave them the go ahead. I inspected my car upon pickup and found that, although the panel had been replaced, the service technicians had neglected to replace the nuts on the two screws that come from the panel through to the interior of the car door. While my husband was concerned about whether or not the panel would be securely attached without these nuts, I was more concerned about the liability of a passenger possibly injuring their leg against an exposed screw when entering my vehicle. We went back into the service department and shared what we found. The service representative was able to find one of the two nuts but said they didn’t have a second nut and it would have to be ordered. We were told we would receive a phone call when the second nut came in. She handed my husband the nut she had found and he attached it to the screw that was in the more prominent leg space of the car. Fast forward a few months and I never received a phone call regarding the nut. I came to my next regular maintenance appointment in early February 2017 and asked if the nut had come in. A different service representative said there was no record of this on file and they probably sent the part back since I never came in to pick it up. (I didn’t appreciate having the blame placed on me for this, as I never received the promised phone call, but I let it go.) She said she could order a new nut for the car. I confirmed with her a second time as we were leaving that a new nut had been ordered and we would receive a call. Her response? “I’m always good about calling my customers.” In mid-March I realized my air conditioner wasn’t working and decided to schedule an appointment to have that addressed. I had still never received a phone call regarding the nut, so I decided to be proactive and ask about it on the phone while scheduling this service appointment, thinking that way it could be there and ready to be put on when I came in. The new service representative I spoke to said there was no record in my file of a nut ever having been ordered and since he didn’t know what nut I was talking about, I would have to wait until I brought my car in to have it looked at so they would know what to order. I explained to him that I had been told twice it would be ordered and this hadn’t happened so I didn’t want to wait to come back in just for this to happen a third time. He was unsympathetic and unhelpful so I ended up asking to speak to the manager- something I have never done before. I was told the manager wasn’t available and that her voicemail was acting up so I was unable to leave a message. Fortunately, I was passed to another service representative who was helpful and said he would see if he could find the part and get back to me. Dan at the Hyundai service department is the only person who has made me feel listened to and respected as a customer. He called me back and said he found the nut in the parts department and the reason I hadn’t been notified was because my name hadn’t been linked to the part. He said he put a note in my file so they would know to get the part on my car when I came in. On March 31, 2017, I dropped my car off at the Hyundai service department to have the AC checked. True to Dan’s word, he had put a note in the file about the nut, which I clarified with the service person, who was ironically the very first person who had said they would order the nut and call me when it came in back in September. I asked her if I would be charged for the nut or for having it installed on my car since I had already paid for the repair in full and she shook her head. The next morning, I came to pick up my car and lo and behold, on the bill there’s a charge for the nut. Admittedly it was an insignificant charge at less than two dollars, but at this point I was beyond frustrated at the principle of what had taken place over this minuscule part during the past six months. It had taken multiple phone calls and three different service appointments to get this measly nut for my car. I had been treated like I was lying when I said it had already been ordered twice and told there was no record of this. I was not paying for this part, regardless of price. The service person quickly said they would take off this charge, but I asked to speak to the manager regardless. I felt like management needed to know how frustrating this experience had been for me as a customer, especially over something as simple as getting a nut for a job I had paid for in full that had been left incomplete. Ironically, the manager is the woman who had been involved in our repair the first time (when the screws had been left exposed), who had told us the first time she would order the nut and had clearly never documented it anywhere, and who had told us when we dropped off the car this time there would be no charge for the nut. I attempted to express to her that I felt like her service department needed to better communicate with each other and document what they are telling customers so people don’t feel like they’re getting the runaround or having to start over with each new contact. I expressed that Dan was the only employee who had listened to me and helped me toward solving the problem. She responded that if I liked Dan, I should just book appointments exclusively with him. I countered that I should be able to work with any representative in her department and receive reasonable service. She stated that she didn’t know what I wanted, and I expressed I was trying to give her feedback that her department’s lack of communication and documentation was frustrating to me as a paying customer. She sardonically said that I had made my point “crystal clear”. No apology. No acceptance of wrongdoing. No promise to take my feedback into consideration. I’ve been dealing with this for months and she wasn’t willing to listen to my frustration with compassion for a few minutes. My husband and I are young adults, and this Hyundai is the first car we’ve ever bought ourselves. We pride ourselves on being kind and courteous as customers and have never had a problem that has risen to a level where we have asked to speak to a manager. We were kind when they didn’t put the nuts on the car the first time. We were kind when they said they would order them a second time and never did. I was calm as I attempted to be proactive when making a third service appointment and as I clarified prior to the appointment that we would not be charged. I feel like we gave them so many chances and were left let down and disrespected each time. I do not plan on returning to the Hyundai service department for anything other than warranty covered repairs. There are plenty of other car service businesses in our area and I plan to find one that better communicates with customers to leave them feeling respected and heard. As a young consumer, I take great stock in online reviews when I am deciding where to take my business. Because of this, I am cautious in leaving critical feedback about companies, as I know that it can automatically turn away consumers in my generation. Unfortunately, after six months of providing Hyundai numerous attempts to change my experience, which culminated in a conversation with the manager that did nothing to alleviate or even validate my frustration, I feel it is important to share my experience. More

Easy experience Great staff. There was no pressure. It was an easy buying experience. Hyundai is a great brand of vehicle. I will always buy Hyundai now. Great staff. There was no pressure. It was an easy buying experience. Hyundai is a great brand of vehicle. I will always buy Hyundai now. More

Great experience I bought my new Santa Fe with Kimber. She was easy to talk to and professional. All staff in came into contact with were very nice. It was a low stres I bought my new Santa Fe with Kimber. She was easy to talk to and professional. All staff in came into contact with were very nice. It was a low stress car buying experience. More