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AutoNation Honda at Bel Air Mall - Service Center
Mobile, AL
392 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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392 Reviews of AutoNation Honda at Bel Air Mall - Service Center
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August 06, 2021
I am very pleased with my 2013 CR-V and with the services that I have received since that time. The service department employees are friendly, kind and helpful. The maintenance services that I received for that I have received since that time. The service department employees are friendly, kind and helpful. The maintenance services that I received for my car have kept my car in perfect condition. More
by judith052345
Employees Worked With
India Leslie. (Ambree Leslie, also)
August 04, 2021
I was very pleased with everything about the service. The service team was very friendly and knowledgeable. The service was completed in a timely manner. The service team was very friendly and knowledgeable. The service was completed in a timely manner. More
by cdwight.ward
Employees Worked With
India
July 30, 2021
Auto Nation Honda has serviced my auto since I purchased it. My services has been minimal but my service adviser Brian make sure I know what needs to be done and the time frame for having it done. Thank you it. My services has been minimal but my service adviser Brian make sure I know what needs to be done and the time frame for having it done. Thank you Brian for your care and kindness concern and care each time I visit Auto Nation Honda, continue to be the person you are❤❤❤❤ More
by Scorverd
Employees Worked With
Brian
July 28, 2021
The service rep was pleasant and knowledgeable. The labyrinthine telephone system was a pain in the ***. The work was completed within the time I was told. labyrinthine telephone system was a pain in the ***. The work was completed within the time I was told. More
by kent.welsh
Employees Worked With
Service rep
July 25, 2021
Always had excellent service until last visit. Made appointment early in week. Was told upon arrival my wait time was Three hours. Then after service , had to return twice the same day due to issues th appointment early in week. Was told upon arrival my wait time was Three hours. Then after service , had to return twice the same day due to issues that happened. More
by pggward
Employees Worked With
I don’t know
January 27, 2021
The company lacked professionalism and transparency around service capabilities. Poorly trained technicians who lack the value of honesty. Very unsatisfied will not be returning. Unhappy with service. around service capabilities. Poorly trained technicians who lack the value of honesty. Very unsatisfied will not be returning. Unhappy with service. More
by Chasity
Employees Worked With
Service rep
December 01, 2020
Auto nation Honda Bel Air Mall service department is awful! I took my 2019 CRV in for routine pre paid maintenance. Was told my 1yr old car tires are no longer any good, but I can purchase a new set. W awful! I took my 2019 CRV in for routine pre paid maintenance. Was told my 1yr old car tires are no longer any good, but I can purchase a new set. When I said there should be no way the tires are bad and I'm not going to buy news, they then refused to do my alignment! After I went to another tire shop, they inspected my tires and said all I needed was the alignment and no need to purchase new tires at this time! This has really upset me. They are such liars and scammers! I hate being lied too. I'm scared to keep going for my pre paid services! The service manager backed his mechanic and lied further. They need to change the entire department! More
by V. Ross
Employees Worked With
service manager
October 30, 2019
Great service at Honda Autonation. My service representative explain everything and my car was finished in a timely manner. Thanks again Honda and Thelma in ensuring my service experience went we representative explain everything and my car was finished in a timely manner. Thanks again Honda and Thelma in ensuring my service experience went well. More
by Jenny
Employees Worked With
Brian Jackson
December 19, 2018
sloppy multipoint inspection of used 2003 Honda crv ex Dec 18th 2018 brought a recently purchased, used CRV in for a multipoint inspection (invoice 531459) and diagnosis of why all 5 doors are not opening Dec 18th 2018 brought a recently purchased, used CRV in for a multipoint inspection (invoice 531459) and diagnosis of why all 5 doors are not opening and locking properly. Picked up car in the afternoon, no one reviewed what was wrong with the vehicle with me. Overcharged for the diagnostic fee that was quoted. Had to ask a few rushed questions. Upon getting home, find that estimate is sloppy and hard to read. No clear breakdown for parts and then labor, no totals. Also gave me estimates for pep boys and aftermarket parts. I specifically asked for an estimate with oem Honda parts. If I would have wanted after market I would not have spent the time to drive to the dealership. Prices seem ridiculous. I was told 4 door actuators would need to be replaced. This is my quote, Keep in mind that the Honda boards are filled with chronic honda door lock and ignition problems. This is what you will be expected to pay for cheap poorly designed plastic parts that will soon wear out on your Honda. Left Front door actuator $800.95 dollars. Left Rear $336 dollars, Right Rear $336 dollars, Rear Hatch 457.90. $1,930 not including tax. So figure over $2000 dollars to keep your door locked. not for an engine or transmission, repair! Simple plastic parts that allow your doors to be locked to keep your family safe. Revolting! disgusting! Going out of the way to abuse customers needing service. I can not recommend buying a Honda or service by this dealer. Ray More
by rayn
Employees Worked With
see invoice
October 01, 2018
Go somewhere else. Toyota is much better!` They did NOT listen to the issue; did NOT fix the problem; DO NOT CARE; if you have an appt, still be prepared to WAIT a long time; my car has less th They did NOT listen to the issue; did NOT fix the problem; DO NOT CARE; if you have an appt, still be prepared to WAIT a long time; my car has less than 5k miles and I'm still having the same issues that I had before it was serviced. Buy a Toyota. Much better service and at this point a better car. More
by toyotafan
Employees Worked With
service department
