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AutoNation Honda at Bel Air Mall - Service Center

Mobile, AL

4.7
392 Reviews

392 Reviews of AutoNation Honda at Bel Air Mall - Service Center

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December 02, 2021

They serviced my car by fixing my car sest on the drivers side, and it's like it was when car was brand new. Their car service took me home and came right back and picked me up. More

by darby.rosalind
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Dec 02, 2021 -

darby.rosalind responded

They serviced my car by fixing my car seat on the drivers side, and it's like it was brand new. Their car service took me home and came right back and picked me up.

Dec 02, 2021 -

darby.rosalind responded

The service, office staff and car service were very efficient, and courteous. They treated me just like they did when I first was looking to purchsse my car.

December 01, 2021

Very accommodating. Informative and pleasant to be around. The only people I let service my car. More

by Anne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
India
Dec 06, 2021 -

AutoNation Honda at Bel Air Mall responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 29, 2021

Staff was very nice and quick with the services for my car. Everyone also handled the repairs with a great deal of professionalism. More

by Curtwil9506
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Dec 03, 2021 -

AutoNation Honda at Bel Air Mall responded

Hi, we are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 26, 2021

The service department is very efficient. They took care of my car and the inspections. Wait time was minimal and the staff was awesome. More

by LBoggan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Dec 03, 2021 -

AutoNation Honda at Bel Air Mall responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

November 24, 2021

Was quoted one price but charged almost $100 more!! Had coupon from email that wasn't applied. Always a problem when I go there. I absolutely hate the fact that I'm not able to get major work done on my ca More

by Jdumas71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elizabeth
Dec 03, 2021 -

AutoNation Honda at Bel Air Mall responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (251) 202-2023. We'd appreciate the chance to make your experience a positive one.

November 23, 2021

Timely service. All work performed correctly. Enjoyed working with the service team. Pleasant waiting area. More

by fbrown
Recommend Dealer
Yes
Employees Worked With
india
Nov 26, 2021 -

AutoNation Honda at Bel Air Mall responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

November 19, 2021

Jennifer in the service department is super awesome and so is her immediate supervisor. They were very helpful and knowledgeable More

by jnett72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Nov 22, 2021 -

AutoNation Honda at Bel Air Mall responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value we hope you'll consider us again in the future!

November 16, 2021

They lost my car. Had no idea I was even there. And asked me was I sure I checked in. Was I sure I had the car I said I had! The ignorant questions were very unwarranted. I was there for a whole hour and no More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
India
Nov 19, 2021 -

AutoNation Honda at Bel Air Mall responded

Hi Lisa, we are deeply disappointed by your experience at AutoNation Honda at Bel Air Mall. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (251) 202-2023 -- we hope to hear from you soon.

November 15, 2021

I have been a loyal Honda owner for decades and have always been pleased with the service here. More

by Andra Bohnet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Nov 21, 2021 -

AutoNation Honda at Bel Air Mall responded

Hello Andra, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

November 14, 2021

Always aim to do things right the first time…but if something is not right…correction is 100% More

by 3 for service
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Jackson
Nov 17, 2021 -

AutoNation Honda at Bel Air Mall responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

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