AutoNation Honda at Bel Air Mall - Service Center

Undervalue trades, and the finance team is rude. The sales team is AMAZING. I was told anytime I get a service your car gets detailed, but that has never been the case. During my last se The sales team is AMAZING. I was told anytime I get a service your car gets detailed, but that has never been the case. During my last service. I mentioned I had a birthday coupon but It was applied (not a big deal at all) The only thing that was frustrating, was I shared that my trunk was making some noises when opening. I have the HPD spoiler on my car which was installed at the dealer. Since installation the remote trunk release only works about 50% of the time, and now it sounds like a clunking noise when the trunk is raising or lowering. I shared that, and was told, "We don't have time to look at that". I wasn't given the option to schedule a date or time I travel for work and many weeks I don't have my car available to simply leave at the dealership, and the last time I was in, I was told there were no loaner vehicles. More

Always so helpful and knowledgeable! ! Very good attitude, always pleasant. They we're done in a timely manner also. ! Very good attitude, always pleasant. They we're done in a timely manner also. More

People were friendly and courteous. The tow operator was very knowledgeable and was helpful in getting the car to the dealer. The tow operator was very knowledgeable and was helpful in getting the car to the dealer. More

Michelle Bradford she is the best and she knows hoy to take care customer I am very pleased and recommend her any time I be back thanks take care customer I am very pleased and recommend her any time I be back thanks More

They are awesome! This is the only place I take my Honda to get serviced. They are awesome!! This is the only place I take my Honda to get serviced. They are awesome!! More

I called for my regular old change and tire rotation, I do have the maintenance package. I also told them I would need a ride to and from work. I waited approx 45 minutes to get a ride to work and told t do have the maintenance package. I also told them I would need a ride to and from work. I waited approx 45 minutes to get a ride to work and told them not to forget to come get me. I called, emailed and text about the pick up from work. Of course, they forgot me. The gentleman who dropped me off told me to call because he was getting off early. I did call, text and email before this gentleman was getting off of work. No reply. Thankfully, I had a co-worker who could drop me off to pick up my car. Needless to say, I will never leave my car and depend on Honda to pick me up! The next day, my low tire light came on and 3 of my 4 tires were low. I had to go on line and watch a you tube video how to re-calibrate my tires. More

I had to take my 2018 Honda accord in to see what was wrong with it they did a job on telling me what was the problem i appreciate India in the service department and her crew will definitely take my veh wrong with it they did a job on telling me what was the problem i appreciate India in the service department and her crew will definitely take my vehicle back Thank you More

The oil change took to long. They tried to charge us, even though we have the oil package. Other than that good job They tried to charge us, even though we have the oil package. Other than that good job More

I just wanted to take the time to give these amazing associates a great review. Please make these your go to associates when you visit Honda AutoNation. The following associates India, Lizzy Lou, Phil a associates a great review. Please make these your go to associates when you visit Honda AutoNation. The following associates India, Lizzy Lou, Phil and Brain T all did an amazing job helping an out of state student get her car fixed. I hope these associates get recognized for a job well done More

Very professional and courteous. The waiting area was nice and comfortable. I appreciated the internet too. The waiting area was nice and comfortable. I appreciated the internet too. More