AutoNation Honda at Bel Air Mall

purchased this SUV in November 2019 a 2019 model, no previous owners from Auto Nation Honda. Thought I did my research, but we had no idea we were buying a vehicle that requires you to buy brand new ti previous owners from Auto Nation Honda. Thought I did my research, but we had no idea we were buying a vehicle that requires you to buy brand new tires every other year! The new SUV came with Hancock Tires, they only lasted 10 months and when I expressed my dissatisfaction with the dealership I was told that's normal. NO it's not!! They offered a great discount and we purchased another new set of tires Pirelli tires in December of 2020. Now here we go again June 2022 and I'm being told I need to buy new tires. Why? Why do I need to buy more tires. Are we made of money? Was Auto Nation Honda helpful? NO. Not at all. I will never return to this place! I will NEVER recommend anyone to purchase anything from them and please don't bring your vehicle back to that nightmare they call a service department. Where do I begin, with the lies and deceit or the awful service of the technicians. I was hearing a noise and on my day off, I scheduled an appointment with Auto Nation Honda on 6/17/22. I explained what I was hearing and left my car with them at 8am. At 2:30 pm I had to call them about my car. I then got a oh yeah its ready and our technician said he didn't hear nothing and he didn't see nothing! When I picked up my car they reassured me that nothing was wrong. We left there and I continued to hear the same noise! They have no idea how worried I was about my vehicle, so I scheduled a second opinion with Tameron Honda in Daphne and when I arrived they were super nice and the service manager took the time to look at my car. It took him less than 5 minutes to tell me what is wrong with my car, explain what it means and what I should do. Of course I went back to Auto Nation Honda today 7/1/22 and all I got was the run around. Their only offer is to buy a new set of tires mine are cupping, he says the tread is good, but just buy new ones. No customer service, no one cares. I also ask if it's normal to buy tires every other year, I was told that is how the CRV is. I then asked, is this a manufacturer defect, no was the answer but was is the answer. Why am I stuck buying tires every other year. #PirellitiresSUCK More

As a single, older woman, honesty and trust are very high on my list of things I expect from any dealership, and I have both of these at AutoNation Honda at Bel Air Mall. When I take my car to be serviced, t on my list of things I expect from any dealership, and I have both of these at AutoNation Honda at Bel Air Mall. When I take my car to be serviced, they are friendly and helpful, and I know they are never telling me something that needs fixing that isn't so. They don't overcharge and I feel that they cater to me in very specific ways honestly and with integrity. More

The staff members I worked with were very respectful and honest. They made time for me to arrive to the facility. They knew I was serious about making that purchase, by my history. They went way beyond my honest. They made time for me to arrive to the facility. They knew I was serious about making that purchase, by my history. They went way beyond my expectations and gave me a great trade in price. I thank you all, for having the vehicle. I had been watching and waiting patiently, to purchase that for over 2 years. YOUR facility had exactly what I wanted, I was able to obtain it!! I give God the glory. Thanks AutoNation-Honda you are the best Automobile Dealership, I have ever, ever dealt with in this industries 🤩 More

My salesperson, Dale met me outside. He was great. I told him what I wanted and we made a deal that day. The dealership was very clean. He was great. I told him what I wanted and we made a deal that day. The dealership was very clean. More

During my visit, I was comfortable and had every question answered that became unclear. Making me happy was their number one goal. answered that became unclear. Making me happy was their number one goal. More

Courteous Sales and Service team. Facilities are comfortable and accommodating. Team does a good job! Facilities are comfortable and accommodating. Team does a good job! More

The staff were kind and courteous. They were knowledgeable, understanding and patient with my decisions. They were knowledgeable, understanding and patient with my decisions. More

Ms. Elizabeth Marshall is an excellent Service advisor. Ms. Elizabeth is always friendly and we always are impressed by her knowledge and trustworthy advise. Ms. Michelle Service Manager is a wonderful p Ms. Elizabeth is always friendly and we always are impressed by her knowledge and trustworthy advise. Ms. Michelle Service Manager is a wonderful person and always provides a world class to every customer. Thank you both. Ray. Kissehchi More

I live in Baldwin County but would rather come to AutoNation Honda at Bel Air Mall. Their prices and customer service is much better. The Honda place in Baldwin County always make me feel unwelcome a AutoNation Honda at Bel Air Mall. Their prices and customer service is much better. The Honda place in Baldwin County always make me feel unwelcome as if I have no money to afford anything and mark up their cars 2 to 3 thousand more than other dealerships. More

They always take great care of my vehicle. I always have great experiences here and never had an issue. I always have great experiences here and never had an issue. More