AutoNation Honda at Bel Air Mall
Mobile, AL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 AM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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I Made an appointment with the service dept and arrived on time. Paul, the service adviser, took my key fob, I had to ask his name as he hadn't said. He told me there was a diagnostic fee of $74 which beca on time. Paul, the service adviser, took my key fob, I had to ask his name as he hadn't said. He told me there was a diagnostic fee of $74 which became $174 when I picked up the car. 6 hours after I left my car I tried to call for a progress check, Paul had not given me a card so I tried to call the number I had gotten the service text from. The phone just rang for 2 minutes so I then tried the main number which was answered by India who said she would check if I held on. I held for so long it rang back to the operator who told me I needed to understand that the service dept was very busy, really not an excuse for leaving me hanging. Finally, Paul came on and told me they would get back to me within the hour, 2 hours later they called to tell me that to fix the driver's side heated seat would be $541 plus tax. So I left my car there all day to be charged $174 to tell me that ridiculous price. If they had told me even an estimate anywhere that high I would've saved us all a lot of time and said No Thanks. I knew better than to ever go to a dealership for service, but because I couldn't find a provider who did this work I went anyway. I will advise everyone I talk with to never go there unless you have a warranty. It cost me $174 for them to do nothing. They didn't have to diagnose the problem, I told them what it was, but instead of telling me how much it would be, I guess they thought if they kept my car all day I would pay them almost $600. More
I recently brought my Honda Accord in for service and was completely satisfied. My service manager was Paul Landry. He was excellent. He explained to me the problem with the car and diligently addressed a completely satisfied. My service manager was Paul Landry. He was excellent. He explained to me the problem with the car and diligently addressed a remedy. He provided a loaner and assured me he would have a seasoned mechanic complete the work. I am completely satisfied with Paul. He was beyond helpful and gives me a reason to return to this dealership for additional needed repairs in the future. This man deserves recognition from management and a raise. You want to keep good people around. More
I called and asked questions about a used vehicle that was listed on their website, and Danielle answered them clearly and honestly. I called again the next day and made an appointment to come see the veh was listed on their website, and Danielle answered them clearly and honestly. I called again the next day and made an appointment to come see the vehicle. When we arrived, we were pleased with the vehicle and proceeded with the purchase process. Everything was simple and easy, with no hidden fees. Every line item was the same as listed online except for some fee differences due to my residence in a different state, which had been discussed on the prior phone conversation. Danielle was pleasant and efficient. As in many sale processes, there were additional items offered to us, but we declined with no fuss or pressure. I love my car and was so pleased with the ease of purchase. Thanks, Danielle and AutoNation Honda. More
Another wonderful purchase experience ! Second time now purchasing from AutoNation Honda and absolutely Perfect Again ! My sales lady even came and picked me up in Pensacola and The price Second time now purchasing from AutoNation Honda and absolutely Perfect Again ! My sales lady even came and picked me up in Pensacola and The price was excellent. Financing was amazingly smooth with no coaxing to try to sell me extras that I did not want. I can't say enough how great it is purchasing from them. Thank you "ALL" SO MUCH- I LOVE MY NEW CRV-HYBRID - More than I thought I would !! : ) More