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AutoNation Honda West Knoxville - Service Center

Knoxville, TN

4.9
1,104 Reviews

1,104 Reviews of AutoNation Honda West Knoxville - Service Center

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October 15, 2021

So far pleased with this dealership. Our first car from here/. Easy to make appointments and the staff if very courteous. More

by REK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph
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Oct 18, 2021 -

AutoNation Honda West Knoxville responded

Rek, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 15, 2021

Jordan Colman and Danny Lee are the best advisors. Although Jordan has moved on to a different job he has made sure to tale care of me even though he is not there. Top notch customer service always. More

by Love430.ls
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Colman. Danny Lee
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Oct 18, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda West Knoxville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 13, 2021

Everyone at this dealership is so friendly and upbeat! Very knowledgeable and willing to help each other. More

by kathybulmer1114
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Oct 18, 2021 -

AutoNation Honda West Knoxville responded

Hi, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

October 12, 2021

Normally I am happy but not this time around. Tried to sell part I didn't need. More

by AMP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Amerine
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Oct 18, 2021 -

AutoNation Honda West Knoxville responded

Hi, we regret to hear that you are displeased with your recent experience with us. We would like to have a better understanding about your experience. Please reach out to us at (865) 730-0012 at your earliest convenience and we will do our best to resolve this with you.

Oct 23, 2021 -

AMP responded

I tried to reach out. I called the number provided last Thursday. Was transferred to 2 individuals before being sent to an email of a manager. Left my number and have never heard back.

October 10, 2021

What a place! Customer service at its finest, specifically from Lyric and Rebecca! My family once owned a Honda Dealership and we could've used people like them. I especially liked how they didn' More

by ian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lyric, Rebecca
Report | Print
Oct 12, 2021 -

AutoNation Honda West Knoxville responded

Hi Ian, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

October 09, 2021

Fast and efficient. I went in for oil change, tire rotation and balance, and was out in about an hour! More

by jc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
Oct 11, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 08, 2021

Great experience. Service guy was very attentive. Wait time reasonable. Nice waiting area. Great service overall. More

by Dru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Lee
Report | Print
Oct 11, 2021 -

AutoNation Honda West Knoxville responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 07, 2021

Joe Schober has taken good care of us and the 2017 Ridgeline for four years now. Thanks Joe More

by pybrown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Schober
Report | Print
Oct 08, 2021 -

AutoNation Honda West Knoxville responded

Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

October 07, 2021

Very polite and helpful. Quick to get my service done and checked out. Had paperwork ready More

by Banimama
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Lee
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Oct 08, 2021 -

AutoNation Honda West Knoxville responded

Hi Banimama, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 06, 2021

He was very polite and informative. He kept me updated on my vehicle and talked to the warranty company like I asked. More

by montyjohnson22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Amerine
Report | Print
Oct 08, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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