AutoNation Honda West Knoxville - Service Center

Daniel Lee went way above customer service to help me. I was visiting from out of town and needed to fix the shield which had broken. He got it done in record time. Thank you, AutoNation. was visiting from out of town and needed to fix the shield which had broken. He got it done in record time. Thank you, AutoNation. More

This dealership has always taken good care of us when servicing our car. Lyric Lay did a great job in relaying info to us regarding our visit. Everything was done in a timely manner. We've never been dis servicing our car. Lyric Lay did a great job in relaying info to us regarding our visit. Everything was done in a timely manner. We've never been disappointed! More

Had my car serviced. Just wanted an oil change and tire Rotation. After inspection it was found that I needed brakes, air filter, alignment. and some other work. I didn't do the more expensive work. Even t Rotation. After inspection it was found that I needed brakes, air filter, alignment. and some other work. I didn't do the more expensive work. Even though I reminded my service advisor at time of paying the bill about the coupons for brakes, no coupons were applied. I miss Mike West he was a great Service advisor. He always made sure to apply any coupons. this day and time every little bit helps. They shouldn't tempt you with coupons if they aren't going to apply them when you pay for your work. More

My first visit and I was especially impressed with how attentive and responsive the personnel were. They went out of their way to make sure I was comfortable and had everything I needed while waiting and attentive and responsive the personnel were. They went out of their way to make sure I was comfortable and had everything I needed while waiting and they were patient while I was making decisions. I never write review but their kindness and professionalism made me want to. More

Quick receipt, wait time of one hour is reasonable. Lyric explained what I should have performed next trip. Lyric explained what I should have performed next trip. More

Wait time was longer than usual, but in the end service was great; Danny Lee was very personable. was great; Danny Lee was very personable. More

When we checked in and out of service dept. there seemed to be much less efficiency than in the past. Also, did not feel the service writer was friendly nor helpful. May change dealerships. to be much less efficiency than in the past. Also, did not feel the service writer was friendly nor helpful. May change dealerships. More

It was great! Sam and Austin were wonderful and they did a very good job. a very good job. More

I had an issue with tire replacement. They removed older tire only to find out they didn’t have replacement tires in stock. They should have checked inventory first. The need to have iPhone charging capab tire only to find out they didn’t have replacement tires in stock. They should have checked inventory first. The need to have iPhone charging capabilities for customers. More

This facility is clean and friendly. An easy place to relax while your vehicle is being fixed. relax while your vehicle is being fixed. More