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AutoNation Honda West Knoxville - Service Center

Knoxville, TN

4.9
1,104 Reviews

1,104 Reviews of AutoNation Honda West Knoxville - Service Center

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November 18, 2021

I left my car with Brandon in the service department, he kept me up to date on everything that was going on with my car. Everyone there was extremely friendly and on top of things. More

by djs31690
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon, Sydney Thorp
Report | Print
Nov 22, 2021 -

AutoNation Honda West Knoxville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!

November 17, 2021

I am well pleased with the timeliness and quality of service I receive from AutoNation. The staff is friendly and very efficient. It is top quality. More

by breazfg3546843
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lyric Lay, Sydney Thorp
Report | Print
Nov 21, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 17, 2021

Greeted with enthusiasm after arriving early for appointment. Brad and I discussed service to be performed and he answered all questions courteously. After service Brad explained service performed a More

by bobf218
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Svc greeter
Report | Print
November 17, 2021

I was over charged one hundred dollars. I like my money back .poor service bad More

by Farhat Moinuddin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Austin Lee
Report | Print
Nov 21, 2021 -

AutoNation Honda West Knoxville responded

Hello Farhat, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (865) 730-0012 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

Nov 21, 2021 -

Farhat Moinuddin responded

I was at west side Honda for battery change. I was over charged $100.00 . I like my money back to my credit card.

November 16, 2021

I continue to come to this dealership because of Joe Shober. He’s knowledgeable, professional, funny and catches things about my car that I haven’t noticed. It would be nice to have some vending ma More

by Keiffer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe shober
Report | Print
Nov 19, 2021 -

AutoNation Honda West Knoxville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 15, 2021

They are always efficient and professional. Everything is explained in easy to understand car language. Repairs are quick! More

by Mzbrucie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
Nov 19, 2021 -

AutoNation Honda West Knoxville responded

Hi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

November 15, 2021

After my expensive trip to my Honda dealer I may never go back there again in my life. My car was running perfectly and having no problems but they found something that cost me over two grand and on my way More

by bazootoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sydney Thorp
Report | Print
Nov 19, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (865) 730-0012 to discuss what we can do to help.

November 15, 2021

Exceptional service. Never had a bad experience there. This is the only Honda dealership I will do business with. More

by Colleenmcallahan1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David and Lyra
Report | Print
Nov 17, 2021 -

AutoNation Honda West Knoxville responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 15, 2021

Joe Schober is the best! Always explains about my car & services to be done. V thorough. More

by kfecher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Schober
Report | Print
Nov 19, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 14, 2021

Danny Lee did an awesome job! He took care of me and helped me with my car! He is an awesome person! Will go back to him! More

by Mads
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Lee
Report | Print
Nov 16, 2021 -

AutoNation Honda West Knoxville responded

Hi Mads, thank you for your kind review; we are happy to pass along your comments to Danny here at AutoNation Honda West Knoxville! We look forward to your next visit! Take care!

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