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AutoNation Honda West Knoxville - Service Center

Knoxville, TN

4.9
1,104 Reviews

1,104 Reviews of AutoNation Honda West Knoxville - Service Center

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November 28, 2021

The service department does a great job. They did what I ask and were fast and courteous! More

by Carla
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Dec 02, 2021 -

AutoNation Honda West Knoxville responded

HiCarla, your comments keep us motivated and working hard for all our guests! We always strive to provide personable and excellent customer service. Thank you for the review!

November 27, 2021

This dealership is very professional,efficient and accommodating. They strive to give their customers a pleasant experience and are very honest when explaining what your car needs. They give you quo More

by jennie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Dec 02, 2021 -

AutoNation Honda West Knoxville responded

Hi Jennie, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

November 25, 2021

They try to correct the situation and want to do what is best for the customer. More

by Jerseytotenn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Junior, Sydney Thorp
Dec 02, 2021 -

AutoNation Honda West Knoxville responded

Hi, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 25, 2021

Entire process went very smoothly from reserving a service date and time online to completing all the services requested. More

by Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lyric, Brandon. Lyric was effective, efficient, and very cordial when I picked up the vehicle. Brandon kept me informed of progress and answered all my questions., Sydney Thorp
Dec 02, 2021 -

AutoNation Honda West Knoxville responded

Hi, it is great to read such wonderful comments about your experience with us! Feel free to stop by if you ever need any more help.

November 25, 2021

Count on Autonation Honda to work service your vehicle correctly, first time every time. Kind staff and comfortable inside! More

by yovinny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Skinner
Dec 02, 2021 -

AutoNation Honda West Knoxville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 25, 2021

Service was excellent and the staff was very friendly the waiting area was very clean and we had fresh coffee. More

by D'Lo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
Dec 02, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

November 24, 2021

Ok service didn’t have to wait long explained what was happening couldn’t find what was causing the problem of trans and rpms fluctuating at certain rpms More

by layedback49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Teffeteller
Dec 02, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

November 24, 2021

Very good customer service and very friendly and very clean. Would recommend friends and family to come there for service and also to buy a car. More

by smleitzel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jr
Dec 02, 2021 -

AutoNation Honda West Knoxville responded

Hi, we appreciate you taking the time to leave us a response. We appreciate your recommendation of AutoNation Honda West Knoxville and we hope to be of service again in the future.

Dec 04, 2021 -

smleitzel responded

great customer service

November 24, 2021

Excellent service team since the time I pulled into the garage for my appt, till My service was completed and I left. The service engineer greeted me by name and took care of my new car during my service.T More

by toeknox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pernick- who sold me my Honda., Sydney Thorp
Dec 02, 2021 -

AutoNation Honda West Knoxville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

Dec 02, 2021 -

toeknox responded

You are most welcome! I enjoy coming in for service meeting your Service team members and quality assurance each time from upon entering, to checking for new items and or parts and to looking at any newer cars as they arrive for I may know someone who is looking for a car and refer them to Ed Pernick and or a saleman/woman. Thank you for always having hot coffee and a newspaper and comfortable seating spaced options. Keep up the great work in these unprecedented times. I look forward to making an appoinment for my next service maintaining my 3rd New Honda.

Dec 02, 2021 -

toeknox responded

Thank you! I look forward to my next great service visit with your great welcoming staff. The Receptionist up front is excellent with many years of excellent service. We wish you all Happy Holidays!

November 23, 2021

Great visit. Joseph helped insure my battery really needed to be replaced before selling a new one. Plus he helped ensure the best price. More

by joel64reed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph
Nov 26, 2021 -

AutoNation Honda West Knoxville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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