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AutoNation Honda West Knoxville - Service Center

Knoxville, TN

4.9
1,104 Reviews

1,104 Reviews of AutoNation Honda West Knoxville - Service Center

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December 02, 2021

Great service as always! Very prompt and super fast. Brad was very professional, courteous and explained all charges thoroughly. I am very pleased with my Honda Accord and Honda Auto Nation. Thank you! More

by nlemmink
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad, Sydney Thorp
Dec 06, 2021 -

AutoNation Honda West Knoxville responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

December 02, 2021

Excelente atención, pero mi puerta quedó sucia. El mecánico no fue cuidadoso con la limpieza y la tapicería es de tela beige More

by Nayalysiso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Dec 06, 2021 -

AutoNation Honda West Knoxville responded

Agradecemos que se haya tomado el tiempo de dejarnos una respuesta. Si está dispuesto, a nuestro Gerente General le encantaría hablar con usted y solucionar estos problemas. Puede comunicarse con el gerente general al (865) 730-0012; esperamos tener noticias suyas pronto.

December 01, 2021

Service has always been great. This time I was not acknowledged by customer reps when I got out of my car. There were no other customers at the time. I stood there, no acknowledgement until one of the More

by Netie5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Dec 04, 2021 -

AutoNation Honda West Knoxville responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

December 01, 2021

The entire SERVICE and PARTS department staff at Auto Nation Honda is amazing !!! They keep my 2010 Accord Coupe V6 MT running like a dream :) More

by Honda4Life
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard, David, Scott, Nancy, Lyric
Dec 04, 2021 -

AutoNation Honda West Knoxville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 01, 2021

Great advisor! Prompt and friendly, with professional and not intimidating assistance. Helpful with coupon and discounts, cognizant of customers time and needs. BEST SERVICE AROUND. More

by Bob P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex, Sydney Thorp
Dec 04, 2021 -

AutoNation Honda West Knoxville responded

Hi Bob, your comments keep us motivated and working hard for all our guests! We always strive to provide personable and excellent customer service. Thank you for the review!

November 30, 2021

I like the service department, very friendly and I like the service department, very friendly and helpful. The wait is never very long and I appreciate that since we all seem to always be in a h More

by velmaallen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
My service writer was Joe
Dec 04, 2021 -

AutoNation Honda West Knoxville responded

Hi, it is great to read such wonderful comments about your experience with us! Feel free to stop by if you ever need any more help.

November 29, 2021

AutoNation Honda treats us better than family. Our 2013 CR-V EX-L w/ Navi was initially purchased at this dealership, traded in and we bought it used. Our dealership is the "home" dealership for our vehicl More

by Lantz Sykes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Schober
Dec 02, 2021 -

AutoNation Honda West Knoxville responded

Hi Lantz, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

Dec 08, 2021 -

Lantz Sykes responded

Team AutoNation Honda West Knoxville should be used to this type of review. This kind of praise should be routine. Keep up the great work! Thanks to the entire Team!

November 29, 2021

I have always had amazing service at AutoNation Honda! Joe Schober has been so kind and helpful, always made sure I received the best service. Great place and great customer service! More

by darchdale7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Schober
Dec 02, 2021 -

AutoNation Honda West Knoxville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

November 29, 2021

Brad, aka "the tall guy" did a wonderful job getting a prompt repair job on my 2017 Honda Pilot. More

by johnmarshallhoskins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad, aka "The Tall Guy"
Dec 02, 2021 -

AutoNation Honda West Knoxville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

November 29, 2021

Took over 3 hoursShould never happen with a scheduled Took over 3 hours Should never happen with a scheduled appointment Never found out what recall there supposedly was More

by Belpsand
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Dec 02, 2021 -

AutoNation Honda West Knoxville responded

Hi Belpsand, thank you for bringing this matter to our attention. If you'd like, please contact our General Manager at (865) 730-0012. We'd appreciate the chance to make your experience a positive one.

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